Great all around. Did 2 visits overall, 1 to browse and compare and another to purchase. The staff didn't immediately pounce as soon as you walked in, instead they let you browse, offered a drink and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at the Hull store when ordering my new sofa. Lewis (apologies if have spelt your name wrong) was excellent. He explained everything in detail and was very patient while I was... See more
Company replied
After browsing for a short while my wife and I stopped to look more closely at a leather suite. Looking around for a member of staff one was stood a few paces from us, he strolled across as I caught h... See more
Company replied
From the moment we stepped into the shop, and told them exactly what we wanted, they were exceptional in their customer service. Victoria looked after us, and was able to take us to 3 different settee... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy and relaxed.
8 June 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nice and helpful staff
8 June 2026
Reply from DFS Furniture - Hull
Hello Diana,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff who knew there stuff…
Very helpful staff who knew there stuff and where able to help with our specific subject size requirements
7 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Great buying experience
We have previously browsed in store and made our choices. The staff were wonderful , attentive and helpful. We liked that we were able to come home and continue to browse at our leisure. Purchasing on line was so quick and easy.
7 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
sofas
sofas great price great delivery great (nice blokes)only thing is you promised to ring us on progress you NEVER rang us sent stupid texts and emails which we dont normally do were 80yrs and 70yrs old so other than that all ok so learn to actually SPEAK to people if you have time to type messages you have time to actually ring us
18 April 2026
Reply from DFS Furniture - Hull
Hello Terence,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Problem hopefully resolved resolved.
Staff very understanding of my requirments.
Due to LazyBoy having change the manufactuing base for production of the New LazyBoy could not ensure compatiblite with the Old design.
Resolved situation given this problem.
5 June 2026
Reply from DFS Furniture - Hull
Hello David,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly staff & quick to help us…
Very friendly staff & quick to help us get our new sofas sorted & ordered.
5 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Charlotte was amazing and helped me…
Charlotte was amazing and helped me find the perfect sofa
4 June 2026
Reply from DFS Furniture - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Paul the DFS store salesman was very…
Paul the DFS store salesman was very friendly informative and very help, he answered all my questions and concerns regarding my purchase and helped me walk thru the process of buying my new sofa.
3 June 2026
Reply from DFS Furniture - Hull
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
All in all had a very good experience…
All in all had a very good experience at DFS Hull the staff were brilliant would recommend thank you
26 May 2026
Reply from DFS Furniture - Hull
Hello Steve,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service from Loui
Excellent customer service from Loui. Really friendly , very polite and explained everything very thoroughly. He was not to pushy and had a very calm nature. He offered us a drink and went above and beyond in finding the perfect cushions to match our sofa and showing us our design on the computer.
2 June 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Went in and ordered a corner sofa with…
Went in and ordered a corner sofa with lots of help only to come home to find it didn't quite fit(taken wrong measurements)quickly went back in and changed order they was very understanding and helped thankyou
1 June 2026
Reply from DFS Furniture - Hull
Hello Rebecca,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
went in to look at some riser recliner…
went in to look at some riser recliner chairs a young lady asked us if we needed any help which we did she took us to some chairs and explained everything we needed to know, let us test them we decided to buy two chairs a recliner and a swivel we are very happy with the service and are looking forward to our delivery great price and great service thank you
31 May 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Agent was very knowable very friendly…
Agent was very knowable very friendly and interacted very well not pushie at all and really helful
30 May 2026
Reply from DFS Furniture - Hull
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Our sales rep Curtis was very knowledgeable and really helpful , wasn’t pushy at all and we left with what we wanted for a reasonable price , looking forward to getting the new sofas .
31 May 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Lovely experience
Lovely experience! Very helpful staff, not pushy at all! The lady that dealt with us was amazing, think her name was Charlotte :)
30 May 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
Excellent service, very professional and the young girl could not have helped anymore
31 May 2026
Reply from DFS Furniture - Hull
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The service provided was excellent in…
The service provided was excellent in store and can’t wait for the delivery.
I must give a special mention to the young lady who went out her way to ensure the buying experience was exactly what we wanted.
30 May 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.