Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... See more
Company replied
Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... See more
Company replied
Lizzy at Hanley, Festival Park store was lovely! Welcoming upon arrival and checked in with us as we browsed without feeling pressured, once ready Lizzy came over to offer assistance and was very prof... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly Staff
Very friendly Staff. Explained everything in detail. Couldn't ask for more.
2 June 2026
Reply from DFS Furniture - Hanley
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Impressed.
The Salesman Ross made our visit first class. He was very knowledgeable and made our purchase very easy.
1 June 2026
Reply from DFS Furniture - Hanley
Hello Kathleen,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We brought a new sofa today in store
We brought a new sofa today in store. We were very happy with the service that john gave us. He clearly explained all aspects of the product and the other items you have in store. We didn't feel no pressure to buy ( unlike other furniture stores). I would like to say that john is an asset to your company. Thanks Mr cooper.
31 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Linzi was really helpful and explained…
Linzi was really helpful and explained everything really well I’d definitely recommend dfs to friends and family
24 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lindsey
Lindsey; very pleasant and knowledgeable. Made our experience enjoyable and stress free. Made sure we understood everything.
29 May 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lindsey.
Kind Regards,
Jordan
DFS Customer Support
Linzi was very helpful and informative
Linzi was very helpful and informative, we were not rushed at any point.
28 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly
Staff were very helpful and friendly, you didn’t feel pressured into anything, but they were always around to help if you needed it, especially Beth who looked after us very well.
26 May 2026
Reply from DFS Furniture - Hanley
Hello Della,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
EVERYTHING EASY TO SEE AND ABLE TO LOOK…
EVERYTHING EASY TO SEE AND ABLE TO LOOK AND TRY PRODUCTS
19 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
The member of staff was informative…
The member of staff was informative without being pushy. Patient and chatty.His name was John.
H Knapper
23 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very professional and helpful
Very professional and helpful, Amna was amazing was happy to call us back once we knew what we wanted :)
23 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Purchased sofa chair and stool today
Purchased sofa chair and stool today. Ross was absolutely amazing. Went through everything with me in detail, explained the different leather types, discussed the financial aspects in detail. Made me a cup of tea👌🏻. Customer service was excellent- no pushy sales tactics. Just honesty which is what I appreciate. Thank you Ross!
19 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello Pauline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Thank you.
Thank you.. our sales associate was very helpful and did check that the order was ok with a fellow associate
18 May 2026
Reply from DFS Furniture - Hanley
Good morning Marquis,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.