Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
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Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... See more
Company replied
Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... See more
Company replied
Lizzy at Hanley, Festival Park store was lovely! Welcoming upon arrival and checked in with us as we browsed without feeling pressured, once ready Lizzy came over to offer assistance and was very prof... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
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Quick experience under one rooff
Quick experience under one roof.
After looking on line for a sofa we chose Dfs. we approached a lady named Chrissi. told her which sofa we liked. Then mentioned we were looking for a bed as well. Chrissi mentioned that if we purchased a bed at the same time we would only pay for one delivery which would save us £129.00 plus the mattress and the base together a further saving £50 pounds which was great £180 pounds saving brilliant. chrissi was so helpful. she double checked everything so it right. we came out of Dfs a happy couple. Thank you.
28 June 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Chrissi met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Both times we came to the store we were…
Both times we came to the store we were dealt with by John, he was fantastic. Very friendly and helpful
25 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John with the jazzy shoes - great
John with the jazzy shoes was a fantastic help, he made us feel comfortable in store and helped us with great knowledge of the sofas.
24 June 2026
Reply from DFS Furniture - Hanley
Hello Connor,
Thanks for your lovely feedback, we’re glad to hear John met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful staff
16 June 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and pleasant
Kelly was very helpful with our order. She was very pleasant and explained everything thoroughly.
22 June 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Beth was great very clear in explaining…
Beth was great very clear in explaining processes and very cheerful well done
21 June 2026
Reply from DFS Furniture - Hanley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Furniture purchase
Today I purchased from the Sophia furniture range. Chrissie, the sales lady who assisted me was extremely helpful. She gave me all the information I needed regarding my purchase and was extremely helpful.
20 June 2026
Reply from DFS Furniture - Hanley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly service
20 June 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff and helpful,nothing was…
Friendly staff and helpful,nothing was to much trouble
18 June 2026
Reply from DFS Furniture - Hanley
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Were made very welcome in the very…
Were made very welcome in the very spacious and well furnished store by Linzi who was on hand for our need and advice. 10 out of 10.
4 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent
We were greeted by the lovely Linzi who helped us find our perfect sofa, she was super friendly kind and considerate she really looked into all our questions and went above and beyond in my opinion to help us
We ordered our sofa and are waiting for a delivery date. Thank you
14 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff went the extra mile
Customer service was excellent. Staff were friendly, helpful and explained things well.
13 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very welcoming and are super friendly…
Very welcoming and are super friendly with their customers, made sure we understood every detail..
Loved every bit of help from them.
12 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service...very welcoming…
Good customer service...very welcoming to the store and super friendly, makes sure the customer is satisfied with the product details..
11 June 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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