Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more
Company replied
We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the past shopped at otber stores such as sofology etc but after the service i recieved i will only use dfs from now on. he was very honest about dates and the processes which made it really relaxed and comfortable for me. this guy is a credit to your company i must say. a great experience and a happy customer!

Reply from DFS Furniture - Greenwich
Raj was super professional and friendly. We found a sofa we were really happy with.

Reply from DFS Furniture - Greenwich
They were very welcoming, very informative, very pleasant and easy to conversate with. Thank you Tom and Nat.

Reply from DFS Furniture - Greenwich
Customer service was amazing and very understanding, made the whole experience straight forward.
Would definitely be sharing with family and friends.

Reply from DFS Furniture - Greenwich
The Sales Representative, Kareema, who helped me with the purchase of a sofa, was very professional and knowledgeable about the items in the store.
She was patient as I decided on which sofa would be best.

Reply from DFS Furniture - Greenwich
Excellent service from Natalie . She was very friendly and knowledgeable and very helpful and efficient and took her time explaining everything very well . Thank you

Reply from DFS Furniture - Greenwich

Reply from DFS Furniture - Greenwich
Great customer service from Tom, take is time to explain more details about the chair and finance

Reply from DFS Furniture - Greenwich

Reply from DFS Furniture - Greenwich
Great assistance from Tom.
Really helped us a lot and knew what he was talking about! Very experienced salesman. All the best, see you soon for our new sofas! Lol

Reply from DFS Furniture - Greenwich
As we my husband and I was browsing and sitting on sofas, I caught the eye of a member of staff who showed me appropriate sofas that would benefit me as I have a disability, so needed higher seating and firm sofas. She was excellent in advising and colour choices and swatch service very knowledgeable.
I went there for green sofas and finally bought recliner set in grey resilience fabric .
I would recommend this store and staff service.

Reply from DFS Furniture - Greenwich
The staff was kind and gentle,he gave me explantion of all my questions. He was expctional. Thanks

Reply from DFS Furniture - Greenwich
I was attended by one of the nice staff Mo. And everything went well

Reply from DFS Furniture - Greenwich
It's my first purchase from dfs. The customer service from Mohammed was really helpful. He answered all my enquiries calmly.

Reply from DFS Furniture - Greenwich
It’s a nice store, with very acknowledged staff and with furniture for every taste.

Reply from DFS Furniture - Greenwich
Raj was extremely helpful from the very first moment we walked through the door. He stayed with us when asked and answered all the questions that we had which made our experience smooth and certain.

Reply from DFS Furniture - Greenwich
Ordered my sofa with Shaz. Such a lovely person to talk to. She was very helpful and gave me loads of information. Which helped me order the perfect sofa for my big family.

Reply from DFS Furniture - Greenwich
Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big thank you to the team for making my visit so smooth and pleasant. 5 stars well deserved!

Reply from DFS Furniture - Greenwich
Raj was pleasant, welcoming and very helpful from the second we stepped through the door. He helped us find the perfect sofa for our new family home so we can’t thank him enough.

Reply from DFS Furniture - Greenwich
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.