DFS Furniture - Glasgow Reviews 

12,818
TrustScore 5 out of 5

4.9

London Road, Furniture Park, G32 8NS Glasgow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were welcomed to DFS store in Glasgow, London Rd and Nikki was our sales representative today! We were met with a smile, friendly manner and at ease our whole visit . It made buying our new corner... See more

Company replied

Rated 5 out of 5 stars

We were shopping for a new sofa for our new home. On arrival we were greeted by Jamie who was very helpful and knowledgeable without being 'pushy'. After browsing the store we identified several... See more

Company replied

Rated 5 out of 5 stars

Lovely greeting by Emma who left us to browse but was close by if I needed any information. I did not feel uncomfortable or under pressure to make a purchase. Emma went out of her way to find me exac... See more

Company replied

Rated 5 out of 5 stars

Bronwyn was fantastic. She offered support without being pushy. We returned to the store three times on the same day where she made herself available to answer all of our questions. She was very patie... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom

  • 0333 999 9812

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(12,818)

98,550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New sofa shopping......

We were met by Ryan at the front of the shop, and it all went extremely well from there! He gave us all the information we needed on the sofa we picked. He also told us all about the guarantee and protection we would have with the purchase. All in all we had a lovely experience. I hope the delivery and timescale we were given is true to form. I would definitely recommend DFS to any of my friends. Well Done.....

20 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and pleasant staff

20 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent support in buying my suite…

Excellent support in buying my suite Staff were friendly and knowledgeable

20 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff very helpful

The. assistant that served me was very pleasant and helpful

12 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very chatty and helpful from the minute…

Very chatty and helpful from the minute we arrived at the shop. Amazing customer service.

19 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Service was great

Service was great , salesperson was very friendly helpful.

18 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Once again....5 Star!

We were shopping for a new sofa for our new home.
On arrival we were greeted by Jamie who was very helpful and knowledgeable without being 'pushy'.
After browsing the store we identified several sofas that we liked.
Jamie helped us narrow down our selection and was extremely professional in assisting us in making our final choice.
I have shopped at this DSF brach before and were impressedwith the quality and selections available, hence we decided to return for our new sofa.
I would have no hesitation in returning in future and would highly recommend this DFS branch to friends, family and colleagues.

18 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello Rab & Tracy,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Excellent service, great staff

18 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lee was so helpful when buying our…

Lee was so helpful when buying our sofa. There was no pressure at all just excellent professional advice and service.

17 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bought a sofa today in London road

Bought a sofa today in London road, sales person (sorry can't recall his name) was excellent, knowledgeable not too pushy and very helpful.

17 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Super friendly staff! Super easy purchase!

Super easy from start to finish and the staff member , Bronwyn, was extremely knowledgeable and friendly!

17 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Pleasant experience

Lovely greeting by Emma who left us to browse but was close by if I needed any information. I did not feel uncomfortable or under pressure to make a purchase. Emma went out of her way to find me exactly what I wanted within my budget, dimensions and style. She gave my partner and I time to chat and had a lovely coffee. Emma talked us through the whole process from purchase to delivery.
Thank Emma

17 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

The sales person wasn’t pushy and…

The sales person wasn’t pushy and listened to what we were looking for

16 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello John,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Easy process

Easy process. Lovely staff

16 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look