Tom was absolutely amazing, great customer service quick efficient and professional. We brought a bed and a new mattress and he made sure everything was perfect down to footing up our stairs, advising... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
On visiting the store today the staff were all welcoming & friendly. Most importantly not pressuring which means a lot to us. They made us aware that they were around if we had any questions and... See more
Company replied
We liked the fact that we could enter the store without being immediately accosted. We were able to look around a decent display of different designs and when we wanted help to hone in on the final ch... See more
The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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Awesome experience!
Absolutely perfect experience during our visit / purchase. The staff were very helpful and friendly, especially Bob who couldn't have been more lovely. Even the coffee was great! 10/10 from us.
29 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Diana
Diana, Sales rep was so fantastic. She was very knowledgeable with the product we were purchasing. She took her time in explaining all the details that left us with a clear picture of what we were purchasing. We were very happy with her customer service, top notch!
28 June 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Diana.
Kind Regards,
Jordan
DFS Customer Support
Excellent service from start to finish
Excellent service from start to finish. The salesman was friendly, knowledgeable, and helped us find exactly what we were looking for without any pressure. A great experience—highly recommended!
21 June 2026
Reply from DFS Furniture - Giltbrook
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy to buy no hassle
Quick and easy to buy no hassle
Bob the assistance was very friendly and helpgul
27 June 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Great and professional service.
27 June 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Quick and simple
Quick and simple, hassle free, friendly staff, what else could you wish for..oh the coffee is good too
Many thanks
24 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS customer service
DFS customer service has always been really good, friendly staff always say hello when you walk by or smile, will ask if you need help and if you don’t they’re happy to walk away and tell you to let you know when you need them, we spoke to Dianne(Dee) I think her name was and she was so friendly and made the experience incredible
21 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Really helpful and friendly staff that…
Really helpful and friendly staff that made it very easy
23 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
New Sofa from a Lovely Store!
We had a wonderful experience yesterday with the wonderful Matt at the Nottingham store picking out our new sofa! The process was friendly, quick and easy. Thank you!
21 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
My visit was really easy and…
My visit was really easy and comfortable the assistant was really friendly and helpful would definitely recommend dfs at Holbrook and the assistant I had.
21 June 2026
Reply from DFS Furniture - Giltbrook
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Excellent service and product on…
Excellent service and product on express delivery got it in 5 days.
14 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful. Very good customer service; they discussed options; colours and different options for the sofa legs.
Discussed the guarantee and additional upgrades to the guarantee.
The only disappointment was that the sofas do not come with cushions as one would expect.
20 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful member of staff
20 June 2026
Reply from DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good and friendly service
Good and friendly service. We knew what we wanted but not in the correct size so assisted to finding an alternative.
20 June 2026
Reply from DFS Furniture - Giltbrook
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Made to feel comfortable and explained…
Made to feel comfortable and explained everything about the product and what will happen next
18 June 2026
Reply from DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman Matt
Salesman Matt, left us alone while we looked around, and only after we'd spent a bit of time looking at the settee we liked, did he approach and ask if we was ok, we told him we were looking and deciding, so he left us alone a bit longer, then when we was ready, he came to offer us information about the settee we was looking at, after fetching us a coffee, we said yes we're interested, he was not pushy at all, told us all the options, explained about the extra cover we could take out, but never once did we feel like it was a hard sell... So overall very happy with our experience, pleased with our purchase, and once again DFS, has met our needs.
18 June 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matt met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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