I had a great experience shopping here. The furniture is excellent quality, with a wide range of stylish options at reasonable prices. The staff was so friendly, welcoming, and very knowledgeable. She... See more
Company replied
Location
Switch locationOld Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7 Galway, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I dealt with all 4 sales agents over a period of 60 minutes, Joanne, Ben, Alan and a forth person who's name I didn't catch. They literally pulled rugs from under tables, moved furniture around, and t... See more
Company replied
I was dealing with Katrina in the Galway store she was very helpful. I placed my order and then I wanted to make a small adjustment and Katrina was extremely helpful and with no delays and placed the... See more
Company replied
We had Jayden as our sales assistant, he was extremely pleasant, courteous & knowledgeable . At no stage did he pressure us to make a sale. He got the perfect balance of giving us assistance and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Dublin Road, Unit 7a , Wellpark Retail & Leisure Park, H91KAW7, Galway, Ireland
- (091) 767 466
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Galway
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was dealing with Katrina in the…
I was dealing with Katrina in the Galway store she was very helpful. I placed my order and then I wanted to make a small adjustment and Katrina was extremely helpful and with no delays and placed the updated ordered for me.
27 June 2026
Reply from DFS Furniture - Galway
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Katrina met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I had a great experience shopping here
I had a great experience shopping here. The furniture is excellent quality, with a wide range of stylish options at reasonable prices. The staff was so friendly, welcoming, and very knowledgeable. She took the time to answer all my questions and helped me find exactly what I was looking for without any pressure. The customer service was outstanding from start to finish. I highly recommend dfs to anyone looking for quality furniture and excellent service.
25 June 2026
Reply from DFS Furniture - Galway
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Katrina is a real Gem
Katrina is a real gem. She was thorough and professional, demonstrating all of our options for a new sofa and armchair.
She was very personable and informed.
Thanks for all of your help!
2 July 2026
Reply from DFS Furniture - Galway
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff so helpful & polite.
23 June 2026
Reply from DFS Furniture - Galway
Hello Mairead,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service from Ben
Excellent service from Ben. He took his time to go through all the options and made sure we found the perfect couch to meet our needs. Highly recommend.
29 June 2026
Reply from DFS Furniture - Galway
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
staff were extremely helpful and kind
staff were extremely helpful and kind. we had been to a few places but DFS and staff member were the best we came across
24 June 2026
Reply from DFS Furniture - Galway
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Galway
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I would like to thank Katrina for her…
I would like to thank Katrina for her exceptional and professional help in the purchase of my couch. It has taken me a long time to get the right one for our home. She was absolutely brilliant throughout my experience.
27 June 2026
Reply from DFS Furniture - Galway
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Katrina.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Galway
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
My experience with DFS in store when…
My experience with DFS in store when purchasing our sofas was brilliant the sales rep was very informative and explained everything really well The whole process was very smooth which is always good 👍 😀
25 June 2026
Reply from DFS Furniture - Galway
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Mchelle gave us excellent service
Michelle in Galway branch was very helpful she explained in detail how the 2 different chairs operated also went through the prices and colours excellent customer service
16 June 2026
Reply from DFS Furniture - Galway
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Unrivalled Service
I dealt with all 4 sales agents over a period of 60 minutes, Joanne, Ben, Alan and a forth person who's name I didn't catch. They literally pulled rugs from under tables, moved furniture around, and talked colour designs with me for 45 minutes until I was happy with the decision I made. I've never experienced such personalised help in buying furniture before and that's why I wanted to record it. I couldn't recommend the staff in DFS Galway highly enough and I will be passing this recommendation to others.
21 June 2026
Reply from DFS Furniture - Galway
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful and communicative staff.
10 June 2026
Reply from DFS Furniture - Galway
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Galway
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
We had Jayden as our sales assistant
We had Jayden as our sales assistant, he was extremely pleasant, courteous & knowledgeable .
At no stage did he pressure us to make a sale. He got the perfect balance of giving us assistance and space and privacy to make our decision.
He made us tea and coffee which was very welcome as we took a lot of time to decide what was a perfect fit for our sitting room. Jayden never rushed us.
The whole experience was excellent. We have absolutely no complaints.
I would return there for any future purchases and hope to meet Jayden as our assistant.
I would like to thank him for his help and commend him for his professionalism and customer service. He excels at his job.
19 June 2026
Reply from DFS Furniture - Galway
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Galway
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Great experience,Jaden was very patient and explained everything well. Well done, thank you.
19 June 2026
Reply from DFS Furniture - Galway
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Lovely staff
Many thanks to JoeAnne and the rest of the DFS crew in Galway, very helpful.
19 June 2026
Reply from DFS Furniture - Galway
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Galway
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.