We had a great experience buying our new sofa, and Ritchie was excellent from start to finish. He was friendly, knowledgeable and really helpful without ever being pushy. He took the time to answe... See more
Company replied
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We got fantastic customer service at this store in Enfield. The member of staff was very welcoming, friendly and knew exactly what and how we wanted it. We were very pleased with our order and our e... See more
Company replied
Saiful was really helpful. He spoke us through the details of the furniture. I had popped in the store for the past 2 days for ideas and fittings, and he hasn’t hesitated once to talk us through our p... See more
Company replied
The young lady who I had the privilege to show me around. was very helpful and knowledgeable, and patient she advised me to take my time in choosing, because it so important that I make the right de... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
We felt very welcomed at DFS
We felt very welcomed at DFS. Hassan has helped us a lot. He very kids and respectful. We have had great customer service. And we ended up getting the sofa we loved
7 August 2026
Unprompted review
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
I was helped quickly
I was helped quickly. Saif was knowledgeable about the styles I was looking for and gave me all the information I needed.
8 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Saif was very helpful and relaxed
8 August 2026
Reply from DFS Furniture - Enfield
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great Customer Service and the…
Great Customer Service and the welcoming of the team members were outstanding will definitely recommend anyone looking to buy 🛋️
7 August 2026
Reply from DFS Furniture - Enfield
Hello Saina,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Great customer service
I chose my sofa and the salesman went through everything quickly and was very helpful and professional
7 August 2026
Reply from DFS Furniture - Enfield
Hello Jane,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly professional staff who was…
Friendly professional staff who was knowledgeable about the different sofas and quality leather materials. Thank Iqbal as he helped me to find the right sofa for my house
7 August 2026
Reply from DFS Furniture - Enfield
Hello Nickie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Brilliant sales rep who made the whole…
Brilliant sales rep who made the whole experience enjoyable
1 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Really friendly
Really friendly, helpful and knowledgeable staff. No pressure, opportunity to compare models, great choices
4 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent service by your sales staff Lisa
Excellent service by your staff, Lisa was so helpful guiding me through the process of purchasing the sofa which I wanted to purchase. She helped me through the 0% deal which was being offered by DFS.
Thank you Lisa.
4 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
We were fortunate to gain the obvious…
We were fortunate to gain the obvious experience and knowledge and exceptional customer service of Lisa this afternoon.
Everything was explained clearly
and there was no hard sell, there didn't need to be. Lisa made it all very easy.
4 August 2026
Reply from DFS Furniture - Enfield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I visited DFS Enfield near to closing…
I visited DFS Enfield near to closing time on a Sunday. The customer service was very welcoming and exceptional. Molly her colleague stayed over an hour and half later to make sure our sale went through. The Manager supported the process to go ahead after closing time. We were treated with utmost personalised care. Waiting for delivery!!!
2 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great Customer service - Snehal
Snehal made the experience less stressful by explaining everything clearly, gave us all the information and was very friendly! Supported us when we had to make a change to our booking which isn’t always easy, we appreciate his customer service. Thank you Snehal!
2 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Easy and very helpful
Easy and very helpful. Were allowed to think about our choice were not under any pressure to buy and helpful when we had questions
2 August 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Good customer service but waiting time…
Good customer service but waiting time is not comfortable
1 August 2026
Reply from DFS Furniture - Enfield
Good Morning,
Thank you so much for sharing your feedback with us, it's much appreciated! We can’t wait for you to receive your new furniture and I can assure you it’ll be worth the wait
Kind regards,
Jordan
DFS Central Customer Support
As first time buyers of a new home &…
As first time buyers of a new home & therefore the first sofa we brought, the staff member who worked with us was so helpful and accommodating! Would defo reccomend DFS
1 August 2026
Reply from DFS Furniture - Enfield
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
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