We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
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We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more
Company replied
Good choice of furniture which made it hard to decide on one but Lee patiently explained all features and we are confident we've got the one we wanted. Not at all 'pushy' as we feared from experience... See more
Company replied
April was our salesperson today. She introduced herself to us, gave us advice on what we told her we were looking for and left us to browse. We went to find her once we had chosen. She was helpful... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
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Excellent and efficient service
Excellent and efficient service, thankyou. The showroom was excellent for choice and the staff perfect.
29 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Buying a new sofa
We were met, told about special offers and left to wander at peace to look at all the sofas..when we were ready Gary was very helpful, talking us through all the options available, offering us everything but not being pushy with anything
29 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We explained what we were looking for…
We explained what we were looking for and we were guided through the sofas that would be suitable for us. Once we had chosen (I think the sales man was called Steve) he offered us a drink and then talked us through caring for the sofas and how to use the cleaning products. He gave us the costs and timelines and talked us through the delivery and how they unpacked everything. All in all a brilliant experience. Cant wait to receive our sofas.
29 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent service. Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Good selection of mattresses and able to try.
29 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic Quality
Fantastic Quality
Fantastic range
Fantastic service
Always buy from DFS they last for years
27 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I went into store 3 times on the same…
I went into store 3 times on the same day before making my decision. All staff I encountered were extremely helpful and didn’t put me under any pressure to purchase and have time to consider everything first
26 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
A straight forward process
No complications or issues, just a straight forward transaction as required.
26 July 2026
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Informative and helpful.
25 July 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were made to feel very welcome
We were made to feel very welcome, Lee was very friendly and his customer service was excellent, a very pleasant experience
17 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS. Gary was very helpful, attentive and patient with us.
23 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Highly recommended shopping experience…
The sales lady who dealt with us at Darly Dale was very welcoming and professional. She spent time with us explaining everything. She was a lovely person. We even got a coffee as we relaxed in the type of recliners we purchased.Thank you
22 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
New Sofa time.
Today we have been to DFS at Darley Dale where we was welcomed in by the lovely Gary, he asked us what we would like to see and led us through the Sofa department, he helped us find the correct Sofa that we loved and made us a coffee whilst telling us all about th care plan and options we could have, all in all we had a great experience and Gary was very helpful, we are looking forward to our new Sofa arriving.
22 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely friendly chap not pushy but…
Lovely friendly chap not pushy but helpful and knew his stuff !!!
Rang us at home to go through everything
21 July 2026
Reply from DFS Furniture - Darley Dale
Hello Lynn,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Brilliant customer service
April was very informative with fantastic customer service told us everything we needed to know. Looking forward to our new sofas coming,Thank you.
21 July 2026
Reply from DFS Furniture - Darley Dale
Hello Linda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything ran smoothly,the assistant…
Everything ran smoothly,the assistant was very helpful and professional with all her information.Only disappointing factor was whenI was told what the delivery charge would be !!!!! 🙁
13 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
I had an excellent experience
I had an excellent experience. The service was outstanding from start to finish, and Steve was professional, friendly, and genuinely helpful. He made me feel welcome, answered all my questions patiently, and ensured everything was handled efficiently. His attention to detail and commitment to providing great customer care really stood out. I would highly recommend him to anyone looking for a reliable and high-quality service. Thank you for such a positive experience!
20 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Thank you to Alan for his customer…
Thank you to Alan for his customer service and offering his advice on the range of furniture available for contrast with our existing dining suite
19 July 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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