I was on the lookout for a sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was absolutely happy with my choice before committing to a purchase... See more
Company replied
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I was on the lookout for a new sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was a hundred percent happy with my choice before I committed t... See more
Company replied
Friendly and welcoming staff, lots and lots of sofas on display. Kush was lovely. Explained everything very clearly, no hard sell. I knew exactly what I wanted and he was very helpful. Would be lovely... See more
Thank you so much to Kieran, the Sales Associate at DFS Croydon. He was extremely helpful, patient, and professional while I was looking for a sofa and dining set. He took the time to help me find w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
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We was allowed to browse without sales…
We was allowed to browse without sales person asking can we help you.
When we made our choice.
A sales person was on hand to deal with our order which was done with professionalism and they was able to answer all our questions fully.
Very happy with the service.
16 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The sales man was very helpful and…
The sales man was very helpful and knowledgeable.
Took us through the steps and explained everything to us patiently and the delivery was spot on as well
8 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
My experience buying sofas with DFS
We had a great experience at DFS and ended up purchasing our furniture there. Kush, who looked after us, was excellent throughout. He was knowledgeable, patient, and never pushy. He took the time to understand what we were looking for, offered helpful advice, and answered all of our questions without making us feel pressured to buy. His friendly and professional approach made the whole experience enjoyable and stress-free. Thank you,Kush, for providing such excellent customer service. We’re very excited with our purchase and looking forward to receiving them soon. We would happily recommend DFS to others.
13 June 2026
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff are welcoming and very…
The staff are welcoming and very understanding
They take time to explain in detail and gave complete understanding of what they are doing
Customer service is top notch
13 June 2026
Reply from DFS Furniture - Croydon
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The advisor made the process very easy…
The advisor made the process very easy to understand
13 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I found the customer service to be…
I found the customer service to be first class. We had a great experience at your store. The lady who helped us was absolutely brilliant and helpful and we could not of asked for more.
13 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Top table!
The friendly atmosphere from the staff members especially “Joy” he was so happy to help us make our choices, totally professional and respectful plus excellent in explaining the process fully to us, I felt relaxed and confident that we have come to right place to purchase our bed and sofa. “Joy” is a credit to the sale team and the company!
10 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The customer service assistant was very…
The customer service assistant was very supportive and i received excellent service from him
4 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Quick and painless experience
We knew the furniture we wanted straight away, and Liam recognised that and immediately helped us through the process. He talked us through all the options and provided clear feedback and excellent service.
It was a good experience overall.
7 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
10 June 2026
Reply from DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Fantastic service speak to Roy and or…
Fantastic service speak to Roy and or Chris great service
10 June 2026
Reply from DFS Furniture - Croydon
Hello Nisha,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Saw exactly what we wanted and the…
Saw exactly what we wanted and the salesperson who was attending us was excellent
We asked the questions and he answered us with facts no waffle or mucking about
More of a personal touch than you usually get from salespeople
10 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer service
We had been thinking about getting new sofas for a while, when we found ourselves in DFS Croydon, Valley park, one Saturday whilst waiting our children to finish birthday party next door..
We found the couch we wanted pretty quickly, just needed help with materials and putting the seating together (wanted to mix leather and fabric seating in the room).
The service by the lady (whose name I have unfortunately forgotten!) was outstanding. She was patient, knowledgeable, helpful and warm. She did not try to do the hard sell you often see. She did not rush us. The shop was not too busy, which helped; all customers were seen to, so there was no pressure for her to move on quickly.
The manger was able to offer us a small discount (as it was a cash buy?) on the overall price with care products and protection plan/ insurance which, now that I have checked online, brings the price to just under what we would have paid online.
I would highly recommend this branch if you want to get help with your sofa purchase and expert advise on different materials/fabrics, seat cushion options and care of your sofa. It's also essential to sit on a couch before you commit to purchasing it. If I had gone based on the look online, I would have ended up with a couch that felt too soft for me.
6 June 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
great customer service
Explained everything
Didn’t feel pressure to buy, felt the salesman wanted to help me make the right choice rather than push a sale which made me feel much more comfortable
Supported me with understand the process
9 June 2026
Reply from DFS Furniture - Croydon
Hello Chloe,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello Nicola,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales lady was very informative and…
The sales lady was very informative and relaxed no hard sell which is nice, enjoyable experience
7 June 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
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