One staff member stuck out to me and her name was Hanifah. She made the experience personal and was very attentive to my needs. Both my mother and I were offered a hot drink and we were chaperoned aro... See more
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I was on the lookout for a sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was absolutely happy with my choice before committing to a purchase... See more
Company replied
I was on the lookout for a new sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was a hundred percent happy with my choice before I committed t... See more
Company replied
Friendly and welcoming staff, lots and lots of sofas on display. Kush was lovely. Explained everything very clearly, no hard sell. I knew exactly what I wanted and he was very helpful. Would be lovely... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
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The staff was very helpful and patient…
The staff was very helpful and patient and gave clear explanations.
12 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff was friendly
The staff was friendly, professional and informed us about our purchase.
11 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Plenty of good quality of products…
Plenty of good quality of products with variety of choice to make and also very good interractive,well informed staff (Mr.Peter).Thumbs up....
10 July 2026
Reply from DFS Furniture - Croydon
Hello Quinto,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Efficient
Joy was very helpful in chosing many sofas and we finally decided.
He was very calm and precise and knowledgeable.
10 July 2026
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Pleasant experience
Lots of choice and swatches available. Really helpful advisor, Peter made the experience easy and pleasant.
10 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Absolutely fantastic customer service…
Absolutely fantastic customer service in the shop couldn’t have asked for more
9 July 2026
Reply from DFS Furniture - Croydon
Hello Sara,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very helpful and…
The salesperson was very helpful and explained everything to me
8 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very organised staff Peter very helpful…
Very organised staff Peter very helpful took time and explained everything .
7 July 2026
Reply from DFS Furniture - Croydon
Hello Aida,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Chris and Hisham excellent customer service
The members of staff were super friendly and informative. Hisham & the Manager Chris were amazing and helped me find the perfect sofa for my place.
6 July 2026
Reply from DFS Furniture - Croydon
Hello Jesse,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff was very helpfu…
Staff was very helpful and answered every question we had and also thoroughly explained the whole process.
7 July 2026
Reply from DFS Furniture - Croydon
Hello Faysal,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We visited the Croydon store today &…
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information, not rushing & helped us decide on the options available. We purchased our sofa with matching footstool, leaving & feeling happy.
5 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Outstanding customer service from start to finish!
I just wanted to say a massive thank you to Hanifah (I hope I spelt it right). She saw me sit down and immediately came to assist me. She was friendly, welcoming and helped me check the colour was correct (eyesight issues lol) having previously seen the same sofa in a different store. She took the time to answer all the questions that I had and made the process very simple and straightforward. I can’t wait for my sofa to arrive and I would highly recommend seeing Hanifah if you visit the DFS store in Croydon. 🥰
4 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
We had a great experience visiting DFS…
We had a great experience visiting DFS Croydon store on last Saturday 27th June the staff were friendly knowledgeable and we ended up choosing & buying the sofa set
27 June 2026
Reply from DFS Furniture - Croydon
Hello Tahsin,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello Mark,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello Joy,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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