I was on the lookout for a sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was absolutely happy with my choice before committing to a purchase... See more
Company replied
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See what reviewers are saying
I was on the lookout for a new sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was a hundred percent happy with my choice before I committed t... See more
Company replied
Thank you so much to Kieran, the Sales Associate at DFS Croydon. He was extremely helpful, patient, and professional while I was looking for a sofa and dining set. He took the time to help me find w... See more
Company replied
We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor gave us great insight to…
The advisor gave us great insight to the product without being pushy and gave us the time we needed to make our decision on the purchase
4 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
New Electrical Sopha
Hi There,
I would like to thank you Peter 😊 as he was an Excellent customer Services.
He was Polite , Professional, prompt, clear and very take care of my Self.
I come I sow a sopha and he helped me to go through in each details.
And finally I bought it
Thank you
Luca
The one Electrician LTD
3 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was very pleased with the service I…
I was very pleased with the service I received from the guy who was attending us ,he was very helpful, patient, friendly and always smiling and everything was well explained.
2 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The customer service was great as I was…
The customer service was great as I was shown all the aspects of the product I was buying. The patience which also followed was amazing to receive as a customer and I was able to purchase my new couch confidently, knowing It was what I wanted.
25 July 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
1 August 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very professional and attentive sales…
Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel
Pressured into buying something unsuitable for our needs..
15 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Good customer service
Good attentive staff helped with our choice. Made the purchase enjoyable.
30 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
L was very lovely
L was very lovely, she did the absolute best, she took me around and worked around my budget. She is a gem.
30 July 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Peter was great
Peter was great, he went through all the information we needed to know thanks again.
29 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
What made our experience great
What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the team were very friendly and helpful 5*
28 July 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic staff
The member of staff was super knowledgeable. Understood what we were looking for, gave suggestions and solutions without being pushy.
26 July 2026
Reply from DFS Furniture - Croydon
Hello Kim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I had a great experience at DFS thanks…
I had a great experience at DFS thanks to the excellent customer service. The employee was incredibly kind, patient, and helpful throughout the whole process. She took the time to help me find the right items, gave some great recommendations, and provided important information that made choosing much easier. Nothing felt rushed, and I really appreciated her knowledge and friendly attitude. She made the whole shopping experience enjoyable. Thank you for the outstanding service!
25 July 2026
Reply from DFS Furniture - Croydon
Hello Andres,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Buying new Sofa Suite
Offer wide range of products. Salesman helpful & knowledgeable.
Showed us several suites to suit our
needs. Left us to wander around without being pressurised.
26 July 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
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