DFS Furniture - Colne Reviews 

Very good layout very helpful staff when required not pushy sales people

We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently and again let us carry on looking but we knew she was there when we needed her. When we decided which sofa we wanted Faz went through the agreement and told us about the extras we could get but again was not the pushy salesperson you sometimes can get. All in all we felt it was our decision to buy what we bought and not pushed into anything. Thank you and would recommend

Farz was very polite, helpfulful and knowledgable and helped us on choosing the right Sofas. All the staff were helpful. A good store with very good customer service.

Lovely staff and show room. Staff knowledgeable .

Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.

Great customer service

Good info, not pressured

Both sales advisors at Colne DFS were fabulous. Very knowledgeable, not pushy. Had confidence in them. Made it an enjoyable experience.

I visited DFS Colne 02/08/2026. I was pounced upon by over eager sales staff (Veronika) who I now know to be the General Manager. I was stalked all the way around the store by her. I initially went with a DFS wishlist on my phone, a budget in mind & no intention of making a there & then purchase. Veronika pursued me around the store & made me feel I had to make a purchase there & then. I was a single, young woman alone & I feel this was taken advantage of. None of the items on my wishlist were in store to view. Instead of talking me through the options I wanted to view Veronika showed me the highest priced sofa in store which would fit into my small house. As I felt by this point I could not leave without a purchase, I left having purchased a sofa twice my intended budget. I contacted DFS to cancel the order & they then had Veronika call me directly. I was spoken to in am appalling way & when I asked to speak to someone higher or have my issue escalated Veronika advised me there wad nobody higher authority than her I could deal with at DFS. I eventually terminated the call due to Veronikas attitude towards me. I would not recommend DFS Colne to anyone!

Very helpful and friendly. Offered good advice. Made the whole experience very pleasant. Would recommend Faz to anyone

Lovely staff, helpful and polite and friendly.

Very helpful and very polite 100% big thankyou to aisha

Aisha, was great. She explained everything clearly and let us make the decisions without pressuring us.
She gave us options and choices on the furniture which was very helpful indeed.

A good selection of furniture to choose from. Helpful, efficient and friendly sales person.

Customer service great. Very engaging and informative.

faz was very helpful went through everything with us .A lovely lady couldn't do enough for us.

Great service and choice, got exactly what I was looking for and the process was simple.

Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . Very helpful no faff or time wasting …. Purchase made in a matter of minutes. An excellent service with no compromises! Thanks Faz 😊

Ben was so knowledgable and made our experience amazing! We have been happy with everything and have already recommended dfs to family members. 10/10