We visited the Colchester Store - twice. Both was a very relaxed atmosphere, no pressure selling. We were greeted both times by a gentleman called Singh. The salws consiltant Singh was excellent an... See more
Company replied
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Had a Wonderfull young lady named Imogen help us today .What made it for me was, she wasn't pushy was incredibly helpful clear and concise made sure we were 100% happy with our order and more importan... See more
Company replied
Matthew at Colchester Branch was very approachable and did not pressure us into buying anything we did through our own choice. He explained everything thoroughly. Very good service
Company replied
Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
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Very good all round great service
Staff were great communication brilliant and very good prices
1 June 2026
Reply from DFS Furniture - Colchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very good service from Elaine
Very good service from Elaine, who greeted us and asked if we needed help. We said we were just looking and she left us to it, we didn’t feel pressured at any time. We had a question which she helped us with Elaine was very helpful and we felt at ease.
1 June 2026
Reply from DFS Furniture - Colchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Mr Singh helped as with a sofa
Mr Singh helped as with a sofa . Very helpful and very polite. We got what we needed a few other bits . Can't wait to have my sofa in my home now .
25 May 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The service was so customer-friendly
The service was so customer-friendly. It was a very nice and wholesome experience.
30 May 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff were really friendly and…
The staff were really friendly and helpful.
Very personable and interesting to talk to. They were not pushy and allowed me time to make my decision.
30 May 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Chris has sold us two sofas now
Chris has sold us two sofas now, he is so friendly and really helpful, great customer service and we will no doubt buy another from him in the future!
30 May 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
Absolutely perfect from start to finish…
Absolutely perfect from start to finish
The staff member was great at communicating my wife did not want the Scotchgaurd but he convinced me it was a no brainier
29 May 2026
Reply from DFS Furniture - Colchester
Hello Antony,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had a very good experience …
We had a very good experience when buying our sofas, the sales assistant was very helpful and most obliging
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Glad we went back to DFSThe salesman was friendly and very…
The salesman Mr Singh was friendly and very welcoming I have a hearing problem and he took that on board and faced me when talking to me
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Really friendly and helpful staff in…
Really friendly and helpful staff in store. However your telephone customer service is terrible. In 2026 hanging on phone is just not good enough!
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience! We do have other channels where you can contact our team including live chat, email and social media.
Kind regards,
Holly M
DFS Customer Support
Everything was explained to us in great…
Everything was explained to us in great detail and our salesman was extremely knowledgeable.
20 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, informative and knowledgeable team member. Made the purchase fun and great coffee
27 May 2026
Reply from DFS Furniture - Colchester
Hello Tim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello Alan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff gave us space to wander the…
The staff gave us space to wander the showroom and make a choice. Once we'd chosen, the salesperson was very helpful and gave us all the information we needed clearly and concisely. We also asked about reupholstering our current sofa, and again, the salesperson was incredibly helpful.
19 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Our representative was very helpful and…
Our representative was very helpful and friendly, he had good knowledge of the merchandise and made me feel comfortable.
25 May 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great Service
Mabs on our first visit and Kevin on our second visit were fantastic. Very friendly, knowledgeable about their products, clear with details and weren't pushy. Would highly recommend using this store.
25 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service from the salesman who…
Excellent service from the salesman who explained everything we needed very clearly. The only thing that could have made the experience better would have been some air conditioning in the showroom. All in all a very good service.
25 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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