We were served by Abbie (apologies if spelt incorrectly) and it was a very straight forward, pleasant interaction. At no point do we feel hassled, or pushed into the sale. I would recommend DFS and in... See more
Company replied
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Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... See more
Company replied
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very welcoming and informative
Very welcoming and informative, efficient and friendly.
10 February 2026
Reply from DFS Furniture - Chelmsford
Good morning Hayley,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service and very…
Excellent service and very knowledgeable would definitely recommend, coffee was excellent and a nice personal touch!
8 February 2026
Reply from DFS Furniture - Chelmsford
We appreciate you recommending us and are so glad you found our team knowledgeable and the coffee to your liking. Thank you for your fantastic review!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning Gillian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman from South Africa was…
The gentleman from South Africa was very informative and was an excellent salesman.He had a very friendly manner and was very helpful.
6 February 2026
Reply from DFS Furniture - Chelmsford
Good Morning Piers,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The price The quality and the staff
The price The quality and the staff, who went out of their way to help.
3 February 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
All staff very polite and helpful.
All staff very polite and helpful.
Had a really good experience was greeted by a member of staff then was left alone to look around without being followed around the store unlike other sofa shops.
The buying process was very straightforward and simple to set up the finance.
2 February 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful and polite, and that you enjoyed the browsing and buying process.
Kind Regards.
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We found Riley very helpful and patient…
We found Riley very helpful and patient as we tried every sofa in the store !, we have always used DFS and continue to do so
David
1 February 2026
Reply from DFS Furniture - Chelmsford
We're happy to hear that you found our team member helpful and patient during your sofa selection. We appreciate your continued loyalty and thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great Service
Josh made the purchase process easy & efficient. Plus he was very approachable, knowledgable, and a nice guy to deal with
31 January 2026
Reply from DFS Furniture - Chelmsford
We appreciate you sharing your feedback. We're so glad to hear that the purchase process was easy and efficient, and that you found our team member to be knowledgeable!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant Sarah was so friendly
Sales assistant Sarah was so friendly, helpful and knowledgeable. I didn’t feel any pressure to make a purchase.
She was one of the nicest sales assistants that I have dealt with,
30 January 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you had such a positive experience with our sales team.
Kind Regards,
Vanessa
DFS Customer Support
Marco the sales person was very…
Marco the sales person was very friendly, knowledgeable and helpful, when we were buying our new sofas.
30 January 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Helpful staff and plenty of stock in…
Helpful staff and plenty of stock in store to try out.
27 January 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Riley was great
Riley was great, see me through the whole process even though I made a few changes. He saved me as much as possible and for a young man was very professional and a great salesman!
21 January 2026
Reply from DFS Furniture - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that you felt supported throughout the process and that you were able to save money.
Kind Regards,
Vanessa
DFS Customer Support
2 seater Pierson fits perfectly!
South African salesman was really great, pleasant, professional and very helpful. We wanted a recliner sofa for our small Cinema room. He recommended that we need an electric sofa recliner with head support electric adjustment when looking up to the screen. We spent some time trying out various sofas and finally settled with the 2 seater Pierson Express music power recliner with console. At the end he said... you have chosen the perfect small but comfortable sofa for your small Movie cinema needs. It's now been delivered and we are really happy with it, very comfortable as we now can relax whilst watching movies, eating sweets and popcorn and have the occasional bourbon which goes down a treat. Well done SA Salesman, good job! Sorry, cannot recall your name.
18 January 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Cannot recommend this store enough
Cannot recommend this store enough. ALL employees are helpful, friendly and full of knowledge. A great range available in store and all staff are more than happy to help and are patient- fantastic if you’re between designs like myself and my fiancé were. The store manager who assisted us was able to answer all our questions and queries and gave us great customer service alongside our purchase. Thank you!
25 January 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Alex was very polite in talking us through our sofa purchase, we left feeling happy and excited. Can’t wait to have out my order delivered.
24 January 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
See above
Great customer service, gave us all the info we needed, and answerd all our qestions.
Verry Good
24 January 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Chelmsford great store!
The staff at DFS Chelmsford were help, gave us loads of information and advice about the sofas we were looking at. They were really friendly and even made us a coffee (the best coffee in Chelmsford ha ha) The South African sales assistant was exceptionally helpful explaining the guarantee, extended warranty, aftercare and delivery but also wasn’t a push sales man. The whole experience was easy by the time we got home our credit had been approved.
23 January 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Alex in Chelmsford was really helpful…
Alex in Chelmsford was really helpful on Sunday and again today, making our sofa choice very easy and straightforward. The offer of coffee and time alone to ruminate on our choices was so thoughtful, he is an asset to the Company!
21 January 2026
Reply from DFS Furniture - Chelmsford
We're happy to hear that our team member in Chelmsford made your sofa selection easy. It's great to know that the coffee and time to consider your choices were thoughtful. We appreciate your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
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