DFS Furniture - Brigg Reviews 

3,042
TrustScore 5 out of 5

4.9

Mill Close, Scawby Road, DN20 9JH Brigg, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Overall the experience I had was very impressive. The team member I dealt with was greatly helpful, explaining all the variations in fabric / colour / shape. I didn't feel pressured, which was import... See more

Company replied

Rated 5 out of 5 stars

couldn't ask for better customer service. staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.

Company replied

Rated 5 out of 5 stars

The staff who help me in your store where absolutely lovely very helpful not too pushy ,the salesman gave me really good advice ,I feel confident I've bought the right things.thank you

Company replied

Rated 5 out of 5 stars

Relaxing experience in a spotless showroom. Meg was a very knowlegeable, friendly sales person & not pushy at all. Nothing was too much trouble.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom

  • 0333 999 9731

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,042)

94,354 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely friendly and knowledgeable…

Extremely friendly and knowledgeable staff who explained the ordering processes clearly and options available.

7 August 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello Susan,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 1 out of 5 stars

Extremely disappointed with both DFS and WS wholesale

Extremely disappointed with both DFS and their delivery company, ordered 2 chairs, late June, different types, before ordering we were guaranteed that they were in stock and would be with us within a week, so we paid full amount, received a phone call on day of delivery informing us 14 mins out with chair, do you mean chairs, no only one , apparently other chair was out of stock, we wanted to cancel as the chair would not be with us before Aug 1st, and we would lose 10% of the order, not 10% of the undelivered chair, would not let me speak to area manger, when informed that I had started complaint via Ombudsman and that the ombudsman wanted a deadlock letter they got in touch telling us they did not do deadlock letter and were willing to give us some compensation, recd notification yesterday that chair would be delivered 10/08, today we got notification that they still had not recd delivery and it would not be before 22/08.

Disgraceful service by both DFS and their delivery company, who appear not to work together. Both shrugging issue of on each other.

I will never purchase another thing from DFS
DFS number 02D1L1956

23 June 2026
Unprompted review
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Nicki,

Thank you for taking the time to share your experience with us, it is really disappointing to hear of the delay you are experiencing with your item, and the poor communication received regarding this. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 1.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Shop was a nice environment

Shop was a nice environment, staff very welcoming and not pushy very knowledgeable and available at all times to answer any questions what a wonderful place to buy furniture from.

19 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Excellent salesman

Excellent salesman

22 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly ,informative ,helpful

Friendly ,informative ,helpful,
Allowed us time to look round and offered advice when asked .

2 August 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Overall the experience I had was very…

Overall the experience I had was very impressive. The team member I dealt with was greatly helpful, explaining all the variations in fabric / colour / shape. I didn't feel pressured, which was important to me, so I will be recommending DFS to friends and family.

2 August 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Bought a cuddler

Very easy to buy my cuddle chairs. Given all the information I needed, wasn’t pushy or trying to sell me all the add ons. Thank you

2 August 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sofa purchase

Helpful knowledgeable

31 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS Brigg

Great service from Dean. Knew what he was talking about and very helpful. Would recommend him if you visit DFS at Brigg. Thanks

30 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Relaxing experience in a spotless…

Relaxing experience in a spotless showroom. Meg was a very knowlegeable, friendly sales person & not pushy at all. Nothing was too much trouble.

18 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff who help me in your store…

The staff who help me in your store where absolutely lovely very helpful not too pushy ,the salesman gave me really good advice ,I feel confident I've bought the right things.thank you

29 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

couldn't ask for better customer…


couldn't ask for better customer service.
staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.

28 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very satisfied

Smooth conversation information shared and questions asked . This was my third visit into store in 2 weeks before purchasing . Everything was done easily and comfortably.

18 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful

Helpful, informative salesman.

26 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

From the moment we entered the store we…

From the moment we entered the store we was welcomed by a few salesman asking if we needed any help but never felt pressured, Dean the sales man made our buying so simple he was polite and informative on any questions we had.

26 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Everything well explained. Extremely helpful

26 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good helpful assistant

Good helpful assistant. Knowledgeable

25 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great sevice and knowledgeable,no…

Great sevice and knowledgeable,no hassle .

25 July 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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