Salesman Dean was not pushy and he helped us choose the correct sofa bed. The other items we purchased, we knew about, but he was still helpful and attentive to our needs. Great discount over th... See more
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See what reviewers are saying
Megan was amazing and soooo patient while I had a toss up between three sofas. Service was brilliant and informative
Company replied
The staff were very pleasant throughout our visit, we had numerous questions which they didn’t hesitate to answer. We had our daughter with us who they were engaging with and entertaining during our v... See more
Company replied
Ordered our new sofa today, sales team where very friendly, and not at all pushy, we dealt with Colin who was very knowledgeable and answered all questions that we asked
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Megan was amazing and soooo patient…
Megan was amazing and soooo patient while I had a toss up between three sofas.
Service was brilliant and informative
17 June 2026
Reply from DFS Furniture - Brigg
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Was genuinely nice to not be harassed…
Was genuinely nice to not be harassed the second you walk through the door. I was able to look in peace before hand.
The guy we had was genuinely lovely and honest. Didn’t mess around and was kind enough to help even when my children were there.
15 June 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello Sebastian,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The staff were very pleasant throughout…
The staff were very pleasant throughout our visit, we had numerous questions which they didn’t hesitate to answer. We had our daughter with us who they were engaging with and entertaining during our visit and they were very helpful and practical with our decision making
14 June 2026
Reply from DFS Furniture - Brigg
Hello Ivan,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff was very helpful easy to talk to…
Staff was very helpful easy to talk to and ask questions and very welcoming without being pushy.
13 June 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good listening and everything was…
Very good listening and everything was explained clearly. No rushing, very pleased with the whole experience.
12 June 2026
Reply from DFS Furniture - Brigg
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and friendly service
Very helpful and friendly service. Fully explained all the size options and showed us on the screen in the colour we had chosen.
9 June 2026
Reply from DFS Furniture - Brigg
Hello Shaun,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was a really great experience
It was a really great experience, informative, concise , helpful . It made spending a fortune pleasurable , if that’s possible
8 June 2026
Reply from DFS Furniture - Brigg
Hello Aidan,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very satisfied with the staff and very 6
1 June 2026
Reply from DFS Furniture - Brigg
Hello Craig,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Ordering online has been really easy but the Brigg store was below par
Ordering online has been really easy, I called a lady who was very helpful as I had a query before I purchased. I went in to the store in Brigg hoping to purchase my sofa but the two gentleman who were working there were too bothered sitting on one of the sofa's chatting to ask if I needed any help. Wether it was because I was on my own with my 2 young children and they assumed I wouldn't be purchasing or they just couldn't be bothered who knows but we were in the store for at least 15 minutes and we clocked eyes at least 3 times and not once did they come over.
7 June 2026
Reply from DFS Furniture - Brigg
Good Morning Miss Cooney,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Piling / bobbling after a few months
Purchased 2 sofas (different types) and an armchair and after a few months we experienced piling or bobbling on one of the sofas (Fontaine) and contacted Customer Service and a visit was arranged, a few days later later I got a call from a different person informing me that this is to be expected and the visit would be cancelled as there would be nothing they could do, they told me I would need to purchase a piling removal tool and fix it myself!! Obviously the material used on this sofa is not fit for purpose and I was not informed about this issue at purchase or I would not on bought it, I’ve bought many sofas form DFS in the past but no more, god knows what it will look like in 3yrs time when I finish paying for it
4 June 2026
Unprompted review
Reply from DFS Furniture - Brigg
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
I have taken a look into the order and can see you have been contacted to arrange a service visit, please be rest assured we will get this resolved for you.
Kind regards,
Lorraine A
DFS Customer Support
I had a good experience at dfs
I had a good experience at dfs. The service was excellent and very helpful.
7 June 2026
Reply from DFS Furniture - Brigg
Hello Emily,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello David,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Salesmen little and large Dean were…
Salesmen little and large Dean were both very helpful in assisting me make an informed choice.
3 June 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello Darren,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Ordered our new sofa today
Ordered our new sofa today, sales team where very friendly, and not at all pushy, we dealt with Colin who was very knowledgeable and answered all questions that we asked
31 May 2026
Reply from DFS Furniture - Brigg
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello Natalie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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