Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
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10/10 experience at DFS and that's all thanks to Hardeep and Manager Yohan! Both very experienced, super welcoming and helped me find a perfect sofa after my hunt for years! Thanks again to both men.
Company replied
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... See more
Company replied
We bought a sofa and a TV unit yesterday from the Brentford store, and we had a fantastic experience. The staff were incredibly friendly, patient, and professional. They took the time to answer all of... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful assistant
Really helpful assistant, friendly and didn’t hurry us at all.
Good coffee!,
1 August 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Approach to serve, open and honest advice, no pressure tactics.
Izzy was prompt in attending to us on arrival.
She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects of the products was frank, competent and most welcome. She made us feel at ease and under no pressure to come to our decision. Excellent.
Johannes in verifying the details was efficient and thorough: a great team.
31 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
10/10 experience at DFS
10/10 experience at DFS and that's all thanks to Hardeep and Manager Yohan! Both very experienced, super welcoming and helped me find a perfect sofa after my hunt for years! Thanks again to both men.
31 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The staff were extremely helpful
The staff were extremely helpful, no pressure to buy, easily found what I wanted.
25 July 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were brilliant and helpful
Staff were brilliant and helpful, I asked lots of questions that they answered, very quick response on entering the store.
25 July 2026
Reply from DFS Furniture - Brentford
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
So pleased with the experience we had…
So pleased with the experience we had today, the staff, particularly the manager were extremely helpful and listened to our requirements without making us feel pressured. I would recommend DFS to anyone
25 July 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Izzy and team were very helpful
Izzy and team were very helpful, patient and polite at all times. Thank you guys so much for your help.
24 July 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Izzy.
Kind Regards,
Jordan
DFS Customer Support
We bought a sofa and a TV unit…
We bought a sofa and a TV unit yesterday from the Brentford store, and we had a fantastic experience. The staff were incredibly friendly, patient, and professional. They took the time to answer all of our questions and helped us choose the right furniture without making us feel rushed. Their advice and excellent customer service made the whole shopping experience enjoyable. We are very grateful for all their help and are looking forward to receiving our furniture. Thank you to the team for making our visit such a positive experience!
23 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Greeted by a very helpful Salesperson…
Greeted by a very helpful Salesperson who was relaxed and not at all pushy. He answered questions put to him thoughtfully and professionally and this resulted in a satisfactory sale.
23 July 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Super helpful and patiently explained…
Super helpful and patiently explained everything! Made sure i had all the measurements and information I needed!
21 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was brilliant
Customer service was brilliant, we were helped by Harry who was very kind and knowledgeable in helping me and my partner find the perfect sofa
19 July 2026
Reply from DFS Furniture - Brentford
Hello Shaun,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Best staff very welcoming and friendly…
Best staff very welcoming and friendly and helpful and did help in making my mind
17 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Great customer service from Sweeda at DFS Brentford
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single question we had. We helped ourselves to delicious hot chocolate and now look forward to our new piece of furniture. We are also grateful to the manager for his kind assistance. Wishing Sweeda and colleagues at DFS Brentford all the best!
18 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We found all the staff that we…
We found all the staff that we encounted were very informative ,helpful and very pleasant to talk through all of my queries
18 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The assistant was very helpful and…
The assistant was very helpful and answered all our questions.
18 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing service
18 July 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Harry was friendly and professional
Harry was friendly and professional. He was great at explaining the different attributes of the various sofas we were interested in and he was never pushy.
18 July 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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