DFS Furniture - Birstall Reviews 

Staff were amazing. They let you look till we was ready to talk. Very friendly and couldn't be any more helpful. Welcomed customers with smile.
Amazing team from start to finish.

If you've ever walked into a sofa shop and thought 'Oh No, here the sales people come, they won't leave us alone'. Then look no further than Dan, he was great. No pressure, gave us information when we asked him and then left us to it. No pushy sales tactics, just simply the facts and gave us space to think about it. With the way he approached us, he really sold us the sofa. I would 100% recommend coming to DFS and specifically asking for Dan, best sofa sales person.

We visited the showroom with our project manager to arrange a sofa for delivery to a top floor flat with difficult access. Sonny took us through the various sofas that could be delivered in their component parts, i.e seat by seat. We settled on a sofa after he had explained that it would arrive as such. On the day of delivery, one section of the sofa was 2 seats fixed together that could not be separated. Bizarrely, Sonny's position now is that everything was explained correctly to us and that the option to have the sofa delivered how we needed it was a £1500 cost option that we chose not to take. They now intend to take 20% of the value (circa £1000) due to Sonny's error so we are faced with heavy legal costs to defend our position. My advice would be that you record the exchange if you plan to buy from DFS and are relying on anything said at the time by the sales guys, especially Sonny obviously. Hopefully the situation is as a result of his lack of product knowledge as opposed to a deliberate attempt to secure a sale under a false premise. Either way, be very careful ordering here. Also it's worth flagging the significant disparity between google reviews and Trustpilot reviews - running 4.9/5 on Trustpilot and 3.6/5 on Google is not normal.

You say, "It is the customers responsibility to ensure the goods do fit". So when the DFS employee, Sonny, tells us that the sofa arrives in sections by individual seat and we then measure the seat and know that it will fit based on what we have literally just been told by the DFS employee + our measurements and then the sofa arrives in a different format, how do does that impact the customer's responsibility? Do you expect customers to ignore what they are told by your own sales team? 5 of us visited DFS, 1 of which was our project manager, for the express purpose of checking delivery configurations and dimensions. This is why we brought him. This is almost all that we spoke to Sonny about on the day. We checked and double checked and relied on what he told us, which is entirely reasonable. Please correspond to me in writing to my email address (ed@..) so I can keep our legal team in copy and a log of what has been said. Thanks Ed

Very helpful and great customer service

Amazing experience at DFS Birstall, We originally came to browse a sofa we had seen online but Dan showed us something similar the we liked even more. Dan went though our options and within 30 minutes we had purchased our dream sofa. The customer service was second to none.

Great experience where the advisor actually listened to what we wanted in a sofa and was able to advise accordingly.

Order/Reference: 65ZNN5871

We are extremely disappointed with our experience with DFS. What should have been an exciting purchase has instead turned into months of frustration, unnecessary stress, and poor customer service.

We purchased a bed, mattress, and sofa from DFS, and unfortunately the experience has been one problem after another. The bed started making loud creaking noises shortly after it was delivered, and it took numerous phone calls and a great deal of persistence before DFS finally agreed to replace it.

After waiting around three months for our sofa to arrive, we were shocked to find it had been delivered with visible dirty marks. After such a long wait, receiving furniture in that condition is completely unacceptable. It appears that no proper quality checks were carried out before it left the warehouse.

To make matters worse, the sofa care kit that we paid for was missing from the delivery. We paid for the product but never received it.

The customer service has been equally disappointing. Before making the purchase, staff were attentive and eager to help. However, once payment had been taken, the level of support changed dramatically. We were also informed that returning items would result in a 20% charge, even when the issues relate to the quality of the products supplied.

Overall, this experience has caused us a considerable amount of stress, wasted time, and inconvenience. We expected much higher standards from a company with DFS’s reputation. Based on our experience, we would not recommend DFS to anyone and will certainly not be purchasing from them again. Anyone considering buying from DFS should think carefully before doing so, as the product quality, after-sales service, and overall customer experience have been extremely disappointing.

The very helpful sales assistant

Very friendly guy that delt with us

(Order/Reference: 65ZNN5871).

I have never experienced such poor service and such disappointing quality. This has been one of the most stressful shopping experiences I’ve ever had.

I bought a bed, mattress, and sofa from DFS, and it has been one problem after another. The bed started making loud creaking noises almost immediately after it was delivered, and after countless phone calls and a huge amount of stress, they finally agreed to replace it.

I then waited three months for my sofa to arrive, only for it to be delivered with dirty marks all over it. After waiting so long, opening it up to find it looking stained and grubby was absolutely disgusting and completely unacceptable. It looked like it hadn’t even been properly checked before leaving the warehouse.

To make matters worse, they didn’t even deliver the sofa cleaning product that I paid for it, but it never arrived.

The customer service has been just as bad. Before you pay, they’re more than happy to show you around the showroom and encourage you to spend your money. But once they’ve got your payment, it feels like they couldn’t care less. If you want to return anything, they expect you to pay a 20% charge, even when you’re unhappy with the quality.

The amount of stress, wasted time, and constant chasing I’ve had to do has been unbelievable. I honestly regret buying from DFS and would never recommend them to anyone. If you’re thinking about buying from them, I’d seriously advise you to stay well away and shop somewhere else. Save yourself the frustration, disappointment, and hassle that I’ve had to go through. In my experience, the after-sales service has been shocking, and I will never buy from DFS again. Please keep away

Had very welcome visit and very pleased with my purchase

Sam was knowledgeable and professional with a no pressure sale.

Long long long lead times on sofa, shop itself was undergoing works so only 15 or so sofas on display, a million members of staff lounging around on sofas...

We had to wait a long time for a family that was looking at a sofa we were interested in. Robbie very kindly ask if we were OK. When I explained he politely asked the sales person to move the family whilst we had a look. We finished up purchasing the sofa. If it was not for Robbie I think we would have left

Thank you so much, can't wait for our new sofa to arrive.

We had a great experience today! Found the perfect sofa and had such great customer service. I didn’t get the ladies name however she was fab, and so helpful!

Great service and staff helpful

Great customer service , Anna - DFS birstall.

Very friendly customer service. Knowledgeable and amusing. No stress or pressure from any of the team or our salesperson.

Very helpful polite and professional