DFS Furniture - Birmingham Reviews 

Greeted on arrival by Jimmy after we looked around he helped with any questions we had and got the sale in.

The assistant was really helpful pleasant. Answered all my questions as well just chatting in general made me feel comfortable was very patient. Made it so easy

Jimmy did not rush me ha allowed me time to try out all the furniture I wanted to try he was very helpful and answered all my questions Didn't feel pressurised to decide then and there

Excellent customer service, very helpful and approachable

Went to the Birmingham branch , staff approached us very quickly. Brilliant customer service, helped us find the perfect sofa. Visit was a 10/10

We had an excellent experience at DFS thanks to our sales representative. She provided exceptional customer service from start to finish, going above and beyond to help us find exactly what we were looking for. She was knowledgeable, patient, and gave us all the information we needed without ever being pushy or making us feel pressured into making a decision.

It was such a pleasant and relaxed experience, which made choosing our furniture so much easier. We really hope this high level of service continues throughout the rest of our order.

Based on our experience so far, I would definitely recommend DFS to anyone looking for great products backed by outstanding customer service. Thank you for making the whole process enjoyable!

Walked in for a sofa, walked out ordering a sofa, rug, furniture care, insurance - the sales skills, knowledge and customer service we recieved made this a great experience.

Staff dealling especially iram she is such a nice worker of dfs.

The reception was lovely, the lady that attended to us was superb.

Summer greeted us with a lovely smile when we arrived . She was knowledgeable about the products, the various fabrics and how to look after them. Summer made herself discreetly available without pressurising us into making any decisions and patiently answering any questions and queries.
Her demeanour is sunny, very pleasant and warm, which reflects her name! A first class service Summer.
A credit to your branch and DFS.

Nice and quick service

The costumer service was amazing- the girl that helped us was very patient and polite as well helpful, making the whole process nice and easy.

Very nice experience

I had an outstanding customer service experience thanks to the lovely lady who assisted me. She was warm, professional, patient, and genuinely caring throughout our interaction. She took the time to listen to my needs, answered all my questions clearly, and went above and beyond to make sure I was completely satisfied.

It’s rare to come across someone who is so dedicated to providing excellent service with such a positive attitude. She made the whole experience smooth, pleasant, and stress-free. Her kindness and professionalism truly stood out, and she is a real credit to the company.

Thank you for such exceptional service. I really appreciate the care and effort you put into helping me, and I hope your excellent work is recognised.

Excellent very easy and interest free wow

Excellent service we felt we had time to decide and was given lots of advice and options. Lovely lady who was new who was brilliant helping us decide

Delivery men fast and efficient done the job so quick we’ll happy would not hesitate to use again.

Jimmy did an amazing job looking my after us and ensuring we understood exactly what we were buying and that it was right for us. From greeting us into the store to the purchase it was a great service.

We attended the Birmingham branch. Sandra was extremely helpful and patient, especially as we had our 5 year old with us. We were only disappointed we couldn't come back to complete the purchase through Sandra. Summah and Anwar were great. We got to the store at 7.30pm and they were patient and helpful in completing the purchase for us. It was quick and easy and we're looking forward to having our 3rd DFS sofas in our home. The range and styles are varied and suited to a wide range of customers.

Jimmy was great, super helpful and his advice was spot on. Made the experience so much easier and simple. Good conversation and very knowledgable.