Took more than a month to get 2 books delivered and I eventually even got just one copy. Very bad delivery and customer care services. On top of it the delivery address was in London!
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See what reviewers are saying
I found the staff extremely helpful and pleasant, they were the nicest staff I have ever dealt with, and everything explained clearly, and nothing was too much trouble; the watches were deliv... See more
Bought four watches from Dezeen watch store.All totally top quality with designer looks. The watches were dispatched the same day I ordered them & arrived in well protected packaging. Looking forwar... See more
Almost never write reviews but Dezeen has such an innovative and stylish selection of watches (as well as good customer service) that I have made an exception. I have bought more than one watch from... See more
Company details
Information provided by various external sources
Dezeen Watch Store offers a carefully curated selection of timepieces by leading designers and independent brands. Our collection is constantly evolving to bring our customers a limited selection of the latest models, best-sellers and contemporary classics.
Contact info
8 Orsman Road, N1 5QJ, London
- +44 20 3327 1233
- www.dezeenwatchstore.com
4.3
Excellent
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very bad delivery and customer care services.
Took more than a month to get 2 books delivered and I eventually even got just one copy. Very bad delivery and customer care services. On top of it the delivery address was in London!
22 November 2018
Unprompted review
Item didn't arrive and haven't received the refund they offered
The watch I bought never arrived because FedEx lost it, I understand it's not Dezeen's fault and they offered me a complete refund so until here everything was ok, the communication with their customer service was good (beside the fact that FedEx lost my watch). But three weeks ago the communication stopped and I haven't received my money back. They no longer answer my emails. I paid it using PayPal so my case is under investigation by them, my hope is that PayPal can get my money back.
1 August 2017
Unprompted review
Disappointing and Hassle to Return
The Watch Store has a seemingly nice and well-photographed selection of merchandise.
The watch I purchased was disappointing in person, and for geographical reasons, I would not purchase from Dezeen again as the international return shipping and refund has been a headache. Furthermore, they have an extremely strict return policy that includes that the watch must never had been *tried on*.
3 July 2017
Unprompted review
The clock doesn't work
The clock doesn't work. Aark's team is trying to resolve the problem, but it's not easy because they are in australia and It take me too much time for this thing.
I hope I'll receive another clock.
30 June 2017
Unprompted review
I've always had some trepidation buying …
I've always had some trepidation buying from online overseas stores. This experience was awesome to say the least. I had only just discovered the store and am really sad its closing down soon after.
28 June 2017
Unprompted review
Excellent service and delivery
Excellent service and delivery. Extremely happy with my purchase of Picto watch. Thank you
28 June 2017
Unprompted review
Foreign purchase - price surprise
They were unable to answer my question about applicable duties outside the country and I ended up spending more than I expected or wanted. The watch is fine, but not worth the amount I paid, I don't think.
27 June 2017
Unprompted review
Reply from Dezeen Watch Store
Hi Janine,
As we told you via email, all orders shipped outside of the EU are subject to import duties and taxes. These taxes and duties vary from country to country and as such we advise customers to check with their local customs office before ordering.
Taxes and duties are subject to change at any time, and vary according to a variety of factors in any of the 60+ countries we ship to. As such we are not in a position to advise of the amount to be expected.
Thanks,
Dezeen Watch Store
Great service
Great service. Very timely shipping. Watch was exactly what was ordered.
26 June 2017
Unprompted review
Extremely fast delivery
Extremely fast delivery, even here to Switzerland, which is outside Europe.
25 June 2017
Unprompted review
Watch store
I am happy with the watch quality,matching with what presented.
23 June 2017
Unprompted review
I'm very pleased.
23 June 2017
Unprompted review
excellent
Good product, fast delievery - from uk to australia in one week with fedex.
23 June 2017
Unprompted review
Great service & product
The ordering process was simple & my watch (delivered to a regional location in Australia) arrived in less than a week! A lot of people have commented on how smart the watch looks & that they haven't seen one like it before - so boxes ticked all round.
23 June 2017
Unprompted review
Well done all around
Excellent selection, timely delivery, it's a shame the Watch Store is closing up shop, it will be missed!
22 June 2017
Unprompted review
Excellent customer service!
22 June 2017
Unprompted review
Excellent
Excellent! Order placed Wednesday, delivery Friday, very very happy with my watch. Thank you.
22 June 2017
Unprompted review
many unusual designs
A wide range of designs, many unconventional, from which to choose.
Goods dispatched promptly and are well packaged
22 June 2017
Unprompted review
Top work
Great products, fast and fuss free delivery. Absolutely no issues with any part of the order overall 10/10. Thank you Dezeen watch store 👌🏼
21 June 2017
Unprompted review
Thank you for sending me the goods you …
Thank you for sending me the goods you sent me.
I prepared for my husband's birthday present, and I was very happy to arrive at the date.
I'll be pretty sure next time, and I'll order another one.
Thank you once again for sending me so far.
31 May 2017
Unprompted review
Beautiful watch
Beautiful watch! The parcel was well packed and very fast delivery. Happy with the purchase! Thank you!
30 May 2017
Unprompted review
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