deVOL Kitchens Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their stunning design, superior craftsmanship, and meticulous attention to detail. Many people also commend the outstanding customer service, describing staff members as consistently helpful, professional, and highly responsive. Consumers appreciate the smooth and faultless process from initial design to final installation, marked by clear communication and efficient problem-solving. Reviewers frequently mention feeling well-supported throughout their entire journey, from initial inquiries to comprehensive after-sale service.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional... See more

Customer service

People report positive experiences with customer service, consistently describing it as exceptional,... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Devol's design and attention to detail, and that really carries through to their customer service. I've had some small wear and tear with some taps I purchased via them, and they have resolved... See more

Company replied

Rated 5 out of 5 stars

I sent DeVOL an email on a Saturday morning with regards to an issue with a tap we’d bought a few years previous. I received a reply within a few minutes saying the issue would fall within the tap’s w... See more

Company replied

Rated 5 out of 5 stars

The customer service is exceptional. Quality items and great customer service are not synonymous any more! it is so appreciated to be able to get in touch with a real person to discuss your order- tha... See more

Company replied

Rated 5 out of 5 stars

From our first meeting with our designer, Katie, we felt confident that Devol was the right choice for our kitchen and we were so right. Our space was relatively small and not without its challenges... See more

Company replied


Company details

  1. Kitchen Remodeler

Written by the company

Designers and makers of handmade English cupboards. deVOL have four beautiful kitchen ranges – The Classic English, Real Shaker, the urban rustic Sebastian Cox Kitchen and the Haberdasher’s Kitchen, a range of unpainted oak cupboards inspired by mid-century English interiors. All deVOL furniture is made in Leicestershire and can be viewed at their Cotes Mill headquarters, Tysoe St. and St. John’s Square showrooms in London and their new showroom on Bond Street, New York City.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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4.9

All reviews

(161)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous throughout

Devol were fabulous throughout our kitchen renovation and beyond. They spent so much time with us, planning out the space and considering materials and fittings - we have no regrets at all. It’s some years on from when it was first installed (2019) and the quality and finish are still great. We have had one issue with the dummy drawer on the island but despite it being so long since our kitchen was installed they came out and repaired it - good as new now. I wouldn’t and don’t hesitate to recommend them.

28 June 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for taking the time to leave us a review, we're so happy to hear you had such a great experience and are still loving your kitchen 5 years on. Hope you enjoy it for many more years to come.

Rated 2 out of 5 stars

Leaky Sprayer

Just installed the chrome kitchen faucet with Sprayer, looks great, however the sprayer leaks when water is shut off…trying to avoid taking the sprayer apart..disappointed based on price.

23 June 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you for your review Brian. We're sorry to hear about your rinse.

We have thoroughly checked our records and can't see that you've been in touch with us about this. If you could please email websales@devolkitchens.co.uk we would be happy to solve the problem for you.

There's probably a small amount of dirt or grit trapped in the mechanism that's causing it to leak. While disassembling the rinse head probably would clear this and restore the rinse to full working order, we would be very happy to simply send you a replacement rinse head and this would resolve the problem easily and comprehensively.

Perrin & Rowe make our taps but we have plenty of stock, so we could have a new rinse with you in the US very quickly.

Please do reach out, we're always here to help.

Rated 5 out of 5 stars

Love for Devol from California

Annah and the entire team at Devol made the process of designing our kitchen in California a breeze. The communication was top notch and it’s amazing how a few zoom calls and digital drawings brought our dream Sebastián Cox kitchen to life. I can’t imagine a better way to set the tone in our cabin. Our contractor and subs were blown away and inspired by the craftsmanship and packaging of these cabinets. Everything arrived in perfect condition despite the long journey. Thank you Devol! How lucky to have a little touch of England in Tahoe.

1 November 2023
Unprompted review
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Reply from deVOL Kitchens

We're so happy to hear you loved working with Annah and our New York team. It's so cool that we're able to work on projects in California and we're pleased everything was so easy. Our Sebastian Cox furniture is the best choice for a cabin and we hope you can enjoy your new kitchen for many years to come. Thank you for choosing deVOL.

Rated 5 out of 5 stars

Beautiful Kitchen

As expected having watched
‘For the Love of Kitchens’ DeVol made and fitted an absolutely stunning kitchen. The attention to detail by our project manager Edward was really impressive and our fitters Jose and Emil were true craftsmen. Thank you for creating such a beautiful room.

7 May 2024
Unprompted review
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Reply from deVOL Kitchens

Great to hear you enjoyed the show and that the team and our cupboards lived up to your expectations. We're so happy you love your new kitchen and can't wait to share this with Edward, Jose, Emil and the whole team. Thank you.

Rated 5 out of 5 stars

DeVol kitchen project - amazing!

Despite our kitchen project and budget being small, compared to other work I’ve seen DeVol carry out, I was still treated with such care and attention. Lucy the designer understood immediately what the brief was and she ensured it didn’t go over budget. Helped us make the decisions on accessories which I needed. Steve visited the house to check the dimensions etc which ensured there were no surprises on the day and was a great support. Chelsea communicated regularly to ensure smooth fitting on the day. The fitters were a dream team and cleared up after! We are thrilled with the end result. Better than I’d have imagined. DeVol team were efficient and easy to deal with. Highly recommend!

30 May 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you so much Hilary, it's wonderful to read about your experience with our team and we're very happy to hear you love your new kitchen. We'll be sure to share this with Lucy, Steve, Chelsea and our brilliant fitters too.

Rated 1 out of 5 stars

Hardware is not the quality you expect

Hardware is not the quality you expect!

I purchased a selection of handles, knobs and rails from DeVOL and was really disappointed with the quality of the products. A number of products broke during installation and DeVOLs advice was to use a slower screwdriver...

30 May 2024
Unprompted review
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Reply from deVOL Kitchens

Dear Thomas,

We're very sorry to hear you had some trouble with the screws for your Bella Brass cup handles.

For our standard range of brass handles, we use screws from a trusted and well regarded manufacturer who we've worked with for some time and we've always found their production quality to be of a very high standard. It is also worth bearing in mind that the constitution of metals in a brass alloy is fairly fixed and there's not much scope for one brass screw to be more or less durable than the next. Brass is ultimately known to be quite a malleable alloy which requires a little extra care compared to a stronger metal like steel.

While steel screws are stronger, we feel that it is important to use brass screws for a sympathetic and traditional look. Brass is a material that has been used for traditional hardware for a few hundred years, and is valued for its appearance and anti-bacterial properties, but it is ultimately a soft metal alloy and most cabinet fitters would always drill a pilot first using a steel screw, as our customer service team suggested.

I understand that our customer service team advised on how you could remove the impacted screws and make good your cabinet fronts. If you require clarification or assistance with this, please let us know and we can certainly help. The team has also sent you a set of replacement screws which should have arrived at your address early this week. We would recommend screwing the brass screws in place gently with a screwdriver, rather than with a power drill which could cause them to shear again.

Best wishes,
The deVOL Kitchens team

Rated 5 out of 5 stars

True Craftsmanship, made, designed and installed with love and care

We had our first deVOL kitchen three years ago when we first moved to the Cotswolds. The whole experience was delightful, which is not normally a word you would use when renovating a home.

Since then, we have excitedly started a new project. Playing with a mixture of deVOL kitchens. We designed a Shaker kitchen in mushroom with a stunning black haberdashery copper topped island. We also added a complimentary pantry/bootroom in princelet pink and black granite worktop with ogree edging. That flows beautifully into our barn where we have added another kitchen / bar area with a lovely mixture of shaker and haberdashery cabinets and a showpiece brass sink again with black granite worktops.
We are over the moon with them. The design, installation, and project management has been spot on and helped ensure everything ran smoothly. We adore the
true craftsmanship and origin of materials that are impeccable. Another project is on the horizon and we will continue to fully recommend and use deVOL as we are so pleased with everything.

15 May 2024
Unprompted review
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Reply from deVOL Kitchens

Wow, this sounds so beautiful, we'd love to see some photos if you'd be happy to share them. It's really wonderful to hear you went for our new Princelet Pink colour too, it's such a pretty shade. Thank you so much for choosing to work with us again and for taking the time to share your experience.

Rated 5 out of 5 stars

Our deVOL journey

I have always loved DeVOL kitchens but thought price wise they were out of reach. Having already chosen a local bespoke kitchen company we stumbled across the TV series and immediately knew nothing else would do. From first contact we were impressed by the professionalism, knowledge and efficiency of all those we spoke to and received information in a very timely manner. Lucy our Designer, made us feel very comfortable and confident we’d made the right choice. She was extremely knowledgeable, listening to our requirements and offering solutions and advice. We were absolutely thrilled with the scheme presented to us. Abdul our PM, guided us through the process, keeping us informed of timescales and was always available to talk if we had any concerns or queries. We knew exactly what to expect and when. Finally, using deVOL to fit the kitchen was absolutely the best decision. The fitters were amazing. They were courteous, polite, professional and extremely efficient. They brought our dream kitchen to reality and were a joy to have in our home. We were both fully immersed in the deVOL experience and it exceeded all our expectations from start to finish. I don’t often praise myself but choosing deVOL was the best decision I’ve ever made…..just sorry it’s all over!! Thank you to everyone involved.

12 February 2024
Unprompted review
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Reply from deVOL Kitchens

We really appreciate you taking the time to write such a lovely review, Lucy and Abdul will be so pleased to read this too. Thank you so much and hope you enjoy your new kitchen for many years to come.

Rated 5 out of 5 stars

Simply brilliant

Excellent designs from Lucy Bedford (and lots of patience as we asked for a number of different drafts)
Great project management from Koen Usher.
Beautiful showrooms to visit.
Clear pricing and measurements on website - no smoke and mirrors (which is all too commonplace when dealing with many other kitchen suppliers)
Excellent quality cupboards and hardware
Kitchen was fitted on time by experienced joiners who made the process stress free and collaborative.
We will be back!

24 April 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for such a lovely review. It's so important to us that things are simple, clear and easy so this is really wonderful to read. We're excited to pass this on to the whole team, especially Lucy and Koen. Hope you enjoy your beautiful new kitchen and we look forward to hopefully working with you again in the future.

Rated 5 out of 5 stars

IMPECCABLE

From design to delivery at our doorstep in Belgium : one word : impeccable. Simple cabinets - beautifully made is an absolute UNDERSTATEMENT. They are gorgeous, unseen in my country. Great quality - incredible attention to detail. Wonderful colors.
A dream come true.

23 April 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you so much, this made our day. We're so happy to hear your kitchen arrived in Belgium safe and sound and would love to see some photos once it's all finished.

Rated 5 out of 5 stars

Great product, exceptional service!

Sometimes when you read reviews, and they are exceptional, you naturally think they've been written by a friend of the firm. I have just read a couple of the deVOL reviews, they are extremely positive, and I agree with every word. Their product is. without doubt, excellent quality, but the ancillary stuff, the stuff we call customer service is outstanding and it makes the whole experience an absolute pleasure. Well done deVOL - great product, great business!

16 April 2024
Unprompted review
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Reply from deVOL Kitchens

Hello Stuart, thank you so much for taking the time to leave your feedback. We can't wait to share this with the whole team and we are so happy you've loved working with us.

Rated 5 out of 5 stars

FIRST CLASS

The products speak for themselves. They are absolutely divine in every sense. Add to that the people! The customer service, the expertise, the time taken to explain and support buying decisions is impeccable. Such a lovely brand. Incredible Team. FIRST CLASS DEVOL!

9 March 2024
Unprompted review
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Reply from deVOL Kitchens

We're so pleased that you loved your experience with deVOL, Pippa. We really are proud of the team we have here, not only their design acumen but their care and passion for each project they do. Hope you love your deVOL pieces!

Rated 5 out of 5 stars

Hannah and the whole deVOL team were…

Hannah and the whole deVOL team were wonderful to work with and came up with designs that creatively and practically used our whole kitchen space. Her client service was superb and she worked with us to achieve the ultimate design we wanted even within our relatively modest budget. I would highly recommend deVOL.

19 February 2024
Unprompted review
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Reply from deVOL Kitchens

Hi Kathleen, we're so pleased to hear you had such a positive experience with deVOL. Our whole team here are passionate about everything they do, and it's great to know this came across to you. Hopefully, you are already making lots of happy memories in your new kitchen!

Rated 5 out of 5 stars

Simply the best

Simply the best. 5 Stars isn’t enough!

We have just had our third deVOL kitchen installed and it’s perfection. Working with deVOL is an absolute pleasure and they truly go the extra mile to ensure full customer satisfaction.

We are so looking forward to enjoying our new kitchen and perhaps working again with them in the future.

21 February 2024
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for leaving such a lovely review. It's a huge compliment that you've chosen to come back and work with us three times. We would love to work with you again in the future if we can, although we hope you enjoy your new kitchen for many years to come.

Rated 5 out of 5 stars

deVOL kitchen for Sydney Australia

We worked with deVOL from Sydney Australia to design our Real Shaker + Haberdasher’s kitchen in 2022, using Zoom consults and email to develop the plans. The experience was an absolute pleasure and very enjoyable - everyone we had contact with demonstrated professionalism and were easy to deal with. The quality of the kitchen is outstanding and just beautiful - even better than we had hoped! The kitchen and accessories were all packed incredibly well and with much care and thought to make unpacking smooth. There was a considerable surcharge added by deVOL to cover this additional crating and packing effort. Everything arrived in perfect condition.
My only slight disappointment is that after our plans were signed off in mid-2022, deVOL soon thereafter introduced a number of new standard cabinetry options to their Real Shaker range - I wish we'd been told these options were coming as our only alternative at that time to address a particular design challenge was more custom cabinetry (which we already had needed for a couple of sections and was super expensive, impacting our budget). Ultimately we included a cupboard from the Haberdasher’s range as a compromise. It was a 6-month lead time from when we signed off to when the order was ready for shipment to us. For overseas clients, I strongly recommend organising your own shipping - our independent freight forwarder was a third of the cost of deVOL's shipping quote. Install went very smoothly with our trades and was a perfect fit. Overall we love our deVOL kitchen and accessories, which bring us joy every day and every element is both functional and beautiful. Would jump at the chance to do it all over again!

28 February 2023
Unprompted review
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Reply from deVOL Kitchens

Hello Kim, thank you so much for taking the time to share your experience, we really appreciate it. It's such a huge compliment that you would choose to work with us all the way from Australia and we are very happy to hear you love your new kitchen and everything arrived safe and sound. We'll definitely make sure to share your all your thoughts and kind words with the whole team.

Rated 5 out of 5 stars

An Extraordinary Company!

We became aware of this extraordinary company only after we began our kitchen renovation with a local business. At this point, I was facing so many decisions and although I could feel what I was looking for in our space, I confess to feeling a bit overwhelmed and confused. The moment I found deVOL, my vision became completely clear. Honestly, it felt as if everything I could envision was placed in front of me. The beauty and thoughtfulness in the simplicity of their designs had me hooked. I am so thankful that I was able to incorporate several of their pieces into my space, including our brass faucet, and pot rail, several different styles of creamware lights, VERY comfortable bum stools and an incredibly gorgeous Curiosity Cabinet. All of these items are so beautifully handmade, and we will never tire of looking at them. Customer service went above and beyond to make me feel as if I were standing in their shop...not far away in another country. Delivery was a breeze, and the unsolicited order updates were much appreciated. I cannot recommend deVOL Kitchens enough. A truly phenomenal company and a pleasure to have shopped with.
Sincerely,
Marie Way
Cape Cod, Massachusetts, USA

6 February 2023
Unprompted review
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Reply from deVOL Kitchens

Hello Marie, this is such a lovely review, thank you! Our team will be so glad that your experience with deVOL was happy and smooth. It means so much to us that you chose to include so many deVOL touches in your kitchen, we hope you enjoy them for many years to come.

Rated 5 out of 5 stars

Excellent deVOL Aged Brass Taps & service

Hi, we bought deVOL's lovely Ionian Aged Brass Taps set including the hot tap & tank. We recently had to replaced the tank after several years and Rhys @ deVOL was fantastic to work with as he liaised with Perrin & Rowe. Very professional, helpful and expedient service provided. Thank you Rhys & the deVOL/Perrin & Rowe Team - great products & fantastic support service! G, London

17 January 2024
Unprompted review
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Reply from deVOL Kitchens

So pleased to hear we could help you get this all sorted and that you love our taps. We're sure Rhys will be really happy to read this too. Thank you.

Rated 5 out of 5 stars

Above and beyond

We had a fantastic experience from start to finish with Devol - their customer service was exceptional (with a special shout out to Jordan and John) and the finish was exceptional. Even when we had some issues along the way (including with our structural engineer having mis-measured the room!), everything was dealt with smoothly and efficiently - nothing ever felt like it was too much.

27 October 2023
Unprompted review
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Reply from deVOL Kitchens

Thank you so much for taking the time to share your experience. We're so happy to hear you love your new kitchen and had such a brilliant time working with our team. We'll be sure to pass your kind words on to Jordan and John, and the whole deVOL team.

Rated 5 out of 5 stars

Exceptional communications and care…

Exceptional communications and care with coordinating this purchase - and exchange. Taps are just beautiful and worth the wait - so looking forward to seeing them in our farmhouse kitchen! Thank you, Georgina for your kindness and attention to detail - we appreciate YOU and the beautiful craftmanship of the DeVOL team!

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant aftersales service

Had a Devol kitchen for a while now and whenever I go back for aftersales service it is always impecable. This time I had a leaky tap and Liberty sorted the issue out in minutes with a new seal kit. You get what you pay for as they say.

29 November 2023
Unprompted review
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Reply from deVOL Kitchens

Thank you Paul, really hope you enjoy your kitchen for many years to come and we'll be sure to pass your kind words on to Liberty.

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