Very helpful Customer Service @ LoveShopDirect both generally and also with ref to dpd delivery. The first delivery (Abhishek) 15 June 2026 ORDER DV-0030332: Product left outside of main entra... See more
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Review summary
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Reviews shaping this summary
Got the Devola aircon unit for my house during this heat wave and like Jesus himself it was a god send! Especially with young children in this heat, it’s been quite literally life changing as our hous... See more
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This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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Great aircon unit with WiFi and smart home integration which is really helpful! Slimline profile unit so doesn't take up much room but as efficient at cooling as our previous much larger unit. Wish th... See more
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Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Highly recommend Devola
Highly recommend using Devola. I placed an order for an extractor fan. The fan was delivered next day fully secured and packaged. Tracking details were provided for peace of mind. The fan itself is of excellent quality and fit for purpose. Overall a great service. Thank you.
2 March 2026
Reply from Devola
Hi Simon,
Thank you for the thoughtful review and recommendation. We're really pleased to hear everything went smoothly, from the next-day delivery and tracking updates to the packaging and quality of the extractor fan itself. Knowing the product arrived safely and is working well for its purpose is great to hear.🛠️📦🔎
Best wishes,
Elise
Very pleased with our new dehumidifier
Very pleased with our new dehumidifier, it's working hard in our cellar. Thank you.
4 March 2026
Reply from Devola
Hi Lynda,
Thank you for your review. We’re really glad to hear you’re pleased with the dehumidifier and that it’s already putting in the work in your cellar. They can make a huge difference in spaces like that. 💧🏡
Best wishes,
Elise
Great bathroom extractor fan
Ordered extractor fan for our en suite and turned up next day
Fan was a great price, cheaper than Amazon and so efficient at removing steam and much quieter than our old extractor fan
So pleased with it, we ordered another one for our main bathroom
4 March 2026
Reply from Devola
Hi Mrs. Lewis,
Thank you for the detailed review. It’s great to hear the extractor fan arrived quickly and that you’re happy with both the price and the performance. A quieter fan that clears steam efficiently can make such a difference in a bathroom. 🚿🌬️
It’s also brilliant to hear you liked it enough to order another one for your main bathroom.
Best wishes,
Elise
Quick service
Quick service. Excellent price point. Good communication. Extra warranty too.
25 February 2026
Reply from Devola
Hi Joanna,
Great to hear everything went smoothly.
Quick service, clear communication, and a good price point all make a difference 📦💬 Glad the extra warranty was a nice bonus too. Thanks for sharing your feedback.
Best wishes,
Elise
Great product doing a great job really…
Great product doing a great job really happy with my purchase 😀
6 March 2026
Unprompted review
Reply from Devola
Hi Donald,
That’s great to hear — really glad the product is doing the job and that you’re happy with your purchase 👍😀
Thanks for taking the time to share your feedback.
Best wishes,
Elise
Great product
Great price and really fast delivery.
Good communication from the start would buy again.
24 February 2026
Reply from Devola
Hi Gordon,
Really glad you were happy with the price and the speedy delivery 🚚💨 It’s also nice to hear the communication kept everything clear from the start.
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Highly recommended
We were so pleased with the performance of the dehumidifier that we purchased a second one for another part of the house. When it went on sale a few days later, I reached out to the customer service team, who refunded the difference. Really impressed with both Devola products and service.
20 November 2025
Reply from Devola
Hi Heather,
Thank you for sharing this — it’s wonderful to read 😊
It’s great to hear the dehumidifier worked so well that you decided to add a second one to another part of the house. That’s always the best kind of feedback 💧🏡
I’m also really pleased the customer service team could help when the price changed — it’s nice when things work out like that. Thanks again for the kind words about both the product and the service, it’s truly appreciated.
Best wishes,
Elise
This dehumidifier does the job well.
A great product, delivered very quickly. Works well too.
3 March 2026
Unprompted review
Reply from Devola
Hi Mr. Griffiths,
Thank you for the kind review 😊
Really glad the delivery was quick and that the product is working well for you — that’s exactly what we hope for 🚚💧
Best wishes,
Elise
Devola were very efficient and helpful
Devola were very efficient and helpful. The dehimdifier looked good but not suitable for my needs. Sadly I had to return it.
5 February 2026
Reply from Devola
Hi Jean,
Thank you for sharing this — I’m really glad to hear the team were efficient and helpful throughout 😊
It’s a shame the dehumidifier wasn’t quite right for your needs, even though it looked the part. Sometimes you don’t know until you’ve seen it in person 💭 I hope the return process was nice and straightforward for you.
We appreciate you giving it a try and taking the time to leave your feedback.
Best wishes,
Elise
Ordered heater from Devola
Ordered heater from Devola, easy to do and it arrived the next day. Brilliant service
25 February 2026
Reply from Devola
Hi Jenny,
Thank you for the lovely feedback 😊
So glad ordering was nice and easy and that your heater arrived the very next day — that’s exactly how it should be 🔥📦
Really appreciate you taking the time to share your experience.
Best wishes,
Elise
Can’t believe what a difference this…
Can’t believe what a difference this little machine has made to my laundry drying time. Wish I’d known how effective dehumidifiers are years ago!
2 March 2026
Unprompted review
Reply from Devola
Hi Julie,
It’s amazing how much difference a dehumidifier can make to laundry drying — especially when you don’t expect such a big impact from a “little machine” 🧺💨 Total game changer.
Thank you for sharing your experience — it’s always great to hear when something makes everyday life that bit easier.
Best wishes,
Elise
Easy ordering and next day delivery.
24 February 2026
Reply from Devola
Hi Elizabeth,
Really glad the ordering process was straightforward and that it reached you the very next day 🚚📦 Thanks for taking the time to share your experience.
Best wishes,
Elise
Reply from Devola
Hi Colin,
Thanks for sharing your experience — great to hear your order arrived within three days and that the product’s looking good so far 📬
Best wishes,
Elise
Reply from Devola
Hi David,
Thank you for the lovely feedback — great to hear your parcel arrived within two days and that you were happy with the service 🚚
Best wishes,
Elise
The de-humidifier arrived the next…
The de-humidifier arrived the next working day and worked well
22 February 2026
Reply from Devola
Hi Mr. Smith,
Thanks for sharing your experience — great to hear your dehumidifier arrived the next working day and is already working well for you 💨
Best wishes,
Elise
Excellent heater
Excellent heater. Fits in perfectly with the decor. Responsive, silent and the smart features are excellent. Have incorporated into Google Home and works perfectly. Recommend highly.
23 February 2026
Reply from Devola
Hi Dan,
Thanks so much for the brilliant review — great to hear the heater fits so nicely with your décor and that the responsiveness and silent running are ticking all the boxes 🎛️ The smart features can make such a difference day‑to‑day, so it’s lovely to hear it’s working perfectly with Google Home too.
Best wishes,
Elise
Quick order and delivery!
Quick order and delivery within 24 hours, item was competitively priced compared to other sites and Devola provide excellent customer service. I would highly recommend this company and the quality of their products.
26 February 2026
Unprompted review
Reply from Devola
Hello,
Thank you for such a lovely review — great to hear your order was processed quickly and arrived within 24 hours, and even better that you found the price competitive compared to other sites 🚀 Really appreciate your kind words about our customer service and the quality of the products.
Best wishes,
Elise
Excellent service
Excellent service, dispatched same day as order and should have arrived next day but there was delay at a DPD depot.
2 February 2026
Reply from Devola
Hi Ian.
Thank you for taking the time to share this — really pleased to hear everything on our end moved quickly and your order was dispatched the same day 🚚💨
We're sorry to hear about the delay at the DPD depot though; that kind of hiccup can be frustrating. If you ever run into anything like that again or need help, we’re always here to support you.
Best bwishes,
Elise
I am very happy with this purchase
I am very happy with this purchase, it works very well and meets all my expectations, thank you very much for your good product.
14 February 2026
Unprompted review
Reply from Devola
Hello,
Thank you for the lovely feedback — really glad to hear your purchase is working so well and meets all your expectations 🌟
Best wishes,
Elise
Reply from Devola
Hi Kevin,
Thanks so much for your review — really glad to hear this is your second one and that you’re just as happy with it as the first 🛠️
Best wishes,
Elise
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