Unforgettable experiences! For the perfect organization of our Kruger Park Safari at Nambu Camp with Detour Africa, we are very grateful to James with his personal and professional way of planning... See more
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Fantastic hosting, great historical knowledge, wonderful tour guides, flexible to out needs. Recently went on a Chairmans Club Trip to Cape Town with a packed Itinerary and from the pick up a the airp... See more
Wonderful tour company. We did a Kruger Safari and it was fantastic. Everything about the process went smoothly, from the communication, pick ups, and safari itself. Elena our tour coordinator did a f... See more
We booked the 3-Days Garden Route Tour with Detour Africa and found ourselves in extremely professional and friendly hands from the very beginning! James not only replied promptly to all our message... See more
Company details
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Detour Africa offers a carefully selected range of overland adventures, wildlife safaris, and travel packages. With over 25 years of experience in organizing African tours and safaris, we bring you the very best of Africa. Whether you're seeking breathtaking landscapes, thrilling wildlife encounters, or immersive cultural explorations, Detour Africa is your trusted companion in discovering the heart and soul of Africa.
Contact info
6th Floor, Equity House, 107 St Georges Mall, 8000, Cape Town, South Africa
- +27214241115
- info@detourafrica.com
- www.detourafrica.com
4.8
Excellent
129 reviews
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A marvellous experience, well administered, and thorough, patient customer service
Our consultant, Louise Pierce, was extremely patient with our tour group for over 4 years, and provided excellent service and tireless flexibility. Our group initially booked the two safaris before COVID, and then rebooked after COVID with a different group of people - quite challenging for the consultant.
The reason we did not reward a 'five' was that there were two potentially safari ending experiences on the second safari with Nomad Tours - the first is that we were not forewarned that to cross into Botswana, all teenagers need to have hard copy notarised birth certificates on hand(something to do with children smuggling), and the second was a lack of communication between the Nomad driver and the Pride of Africa drivers going into the Khwai camp from Maun. One driver anticipated that we were staying in the main Khwai camp and the other knew we were staying in the more remote overflow camp, with no power, no bar, and limited water. So we spend two nights quite unprepared for the conditions - it all worked out in the end and was not the consultants responsibility.
All in all a fantastic but rugged experience.
10 October 2023
Unprompted review
Reply from Detour Africa
Thank you so much for taking the time to share your feedback about your experience. We are thrilled to hear that Louise provided excellent service over the last few years. She is a gem. ;)
We understand the challenges posed by postponing your trip and rebooking post-Covid, so appreciate your flexibility during this time.
Your feedback is invaluable, and we'll certainly work on improving our communication regarding birth certificates. We will also address the accommodation and communication issue in the Delta to ensure better coordination for future trips.
Despite these challenges, we're happy to hear that you had an amazing experience. We're committed to continually enhance our services so your feedback really helps.
We hope to welcome you back to Africa in the future. :)
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