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Destination2 Reviews 

27,253
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,941 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with bookings. The booking process is frequently described as easy, smooth, and stress-free, with many appreciating the clear explanations and prompt communication. Many reviewers also highlight finding great deals and competitive prices for their holidays, often securing perfect itineraries tailored to their needs. However, some customers were dissatisfied with aspects of customer service, noting issues with responsiveness or a perceived decline in quality. A few other people also felt that information regarding non-refundable bookings, amendment fees, or undisclosed restrictions and charges was not always clear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, straightforward, and... See more

Holidays

Reviewers mention positive feedback about holidays, often praising the competitive prices and additional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stephanie was very approachable and non-judgemental. She responded quickly and dealt with my query efficiently. Although I compared her quote with another, the dates differed. I told her I’d confirm t... See more

Rated 5 out of 5 stars

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways. As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the pric... See more

Rated 5 out of 5 stars

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely u... See more

Rated 5 out of 5 stars

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destinat... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,253)

4,477 reviews in the last 12 months

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Rated 4 out of 5 stars

Late booking isn't buying advertised product

Easy enough to use Destination2 agent to book the cruise, but once we'd booked it and looked at the restaurants, every single restaurant with specialty dining is full; every single outing is full, for the whole cruise duration! Destination2 don't have access to Virgin availability beyond cabins so be aware that what you're buying full price last minute (10 days to go) might not be what is advertised.

27 July 2026
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Reply from Destination2

Hello Dave Walsh and thank you for your review. We're sorry to hear you are disappointed with the ship's lack of availability for things such as restaurant reservations. However, since your booking was made only 10 days in advance of sailing, limited availability is to be expected and is not within the control of Destination2. We also have no visibility of such when confirming your booking for an available cabin since this is booked through the cruise line directly. We would therefore appreciate any improvement you could consider making to your review please which would then accurately reflect the level of service provided by us on this occasion.

Rated 5 out of 5 stars

Finn Gresty Thailand 2027

I'm just after booking our holiday to Thailand with Destination2. Finn was absolutely brilliant from start to finish. She was incredibly understanding as I changed my mind and went back and forth more than once. Nothing ever seemed like too much trouble. Her knowledge, professionalism and patience made the whole booking process stress-free. I wouldn't hesitate to book with Destination2 again. Thank you, Finn!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Stephen was very professional

Stephen was very professional, friendly and reminded me I have booked with him before. He was very good at getting booking linked with another friend who is also going with destination 2.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great little company, great service

We used Destination2 when we cancelled our recent trip to The Seychelles this spring due to the unrest in the East, Preeta was great and came up with a new destination for us and sorted it all quickly so we could still go away, we had a great time in Mauritius. We have now used them again for another trip for next year to the Caribbean and poor Lewis he was so patient with all our changes and requests, we finally booked though

21 July 2026
Rated 5 out of 5 stars

Extremely helpful

I found your representative to be very knowledgeable, helpful and she gave great advice.
Preeti was a great help in enabling me to make what I think to be a very informative decision in which holiday to choose.
Thank you Preeti, I hope to have your assistance in the future.

26 July 2026
Rated 3 out of 5 stars

I couldn’t book on line so had to call…

I couldn’t book on line so had to call and number didn’t work

21 July 2026
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Reply from Destination2

Hello Jennifer Millward and thank you for your review. Kindly note that you will have automatically been prompted to call to book your arrangements due to your departure date being so soon, and we are pleased to see that your booking is now confirmed. We have not been made aware of any issues with our call lines which would have prevented you from being able to call. However, we would be happy to look into this further should you choose to contact us via the relevant channels.

Rated 5 out of 5 stars

Had a great booking experience with…

Had a great booking experience with Sohit from Destination 2 who was very knowledgeable and honest when I was booking our holiday to the Maldives.
he guided me through the different hotels until we eventually found one to our liking and gave us a great deal.
would highly recommend Destination 2

25 July 2026
Unprompted review

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