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Destination2 Reviews 

27,364
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and patient staff who carefully guide them through every detail and answer all questions. Travelers find the booking process remarkably smooth and efficient, successfully securing excellent packages tailored precisely to their preferences. Many consumers express great confidence in their arrangements and state they would happily use the service again. However, some customers also noted frustrating issues regarding unexpected hotel discrepancies and undisclosed additional charges upon arrival. Some reviewers were not happy with slow response times from customer support when trying to resolve urgent problems or amend bookings.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, extensive knowledge, and polite... See more

Booking process

Customers report positive experiences with the booking process, describing it as seamless, straightforward,... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and friendly customer service... See more

Service

Consumers find service to be positive, highlighting helpful and professional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang up at 7:50pm on a Friday (Quite late!) Dan S was absolutely brilliant and so patient, my Mum & I wanted to book two separate bookings one for my parents and one for my partner, myself and unborn... See more

Rated 5 out of 5 stars

Brilliant customer service from Nadine Edwards. She returned my holiday request in super quick time quoting a really competitive price. She answered all my questions and was very knowledgeable. It... See more

Rated 5 out of 5 stars

Best prices for the Maldives. We booked online excellent website clear and easy to navigate. We decided to change our booking and where able to get straight through to a representative who was very he... See more

Rated 5 out of 5 stars

Gavin spent a great deal of time ensuring that all aspects of my booking were perfect, checking hotel and airline. He was very patient answering all my questions, and saying that I could ring back if... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,364)

4,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi AlfredGadsby

Hi AlfredGadsby , Thank you great job.
He was so good and friendly on the phone to me couldn't have asked for better , he sent every thing itenary car transfers to hotels etc amazing guy i have never witnessed this before he got the perfect cruise for me Andy niece so looking forward to it , he is golden you have a great guy there.
Thank you
Miss GILLIAN Holland

28 July 2026
Rated 4 out of 5 stars

Booking my holiday was easy

Just booked a holiday through the Destination 2 website. Good price, easy to do. Bit different to the way some major travel agents operate, but so far so good. I have received my confirmation travel documents by email today. I was initially a little concerned after reading negative reviews on Trust Pilot but so far so good, still have my fingers crossed that the trip will all go smoothly, but will have to wait until next June to find out.
I will be sure to leave a further review after my holiday

28 July 2026
Rated 5 out of 5 stars

Beth was excellent

Beth was excellent , holiday now booked and impressive value for money compared to another smaller travel agent

28 July 2026
Rated 5 out of 5 stars

Great service by Keely

Keely was friendly, knowledgeable and polite throughout the booking process. She answered all of our questions and made the process very straightforward.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

It was really good to speak to an…pleasant easy booking

It was really good to speak to an advisor that new exactly what they were doing and explained everything really well in a friendly and helpful manner .Preeti brought to our attention alternatives regarding flight times which we hadn’t considered , extremely useful for us and made our holiday booking pleasurable.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

A 5* experience for the best price!

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely use your company again. Many thanks and 5* rating.

27 July 2026
Rated 4 out of 5 stars

Late booking isn't buying advertised product

Easy enough to use Destination2 agent to book the cruise, but once we'd booked it and looked at the restaurants, every single restaurant with specialty dining is full; every single outing is full, for the whole cruise duration! Destination2 don't have access to Virgin availability beyond cabins so be aware that what you're buying full price last minute (10 days to go) might not be what is advertised.

27 July 2026
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Reply from Destination2

Hello Dave Walsh and thank you for your review. We're sorry to hear you are disappointed with the ship's lack of availability for things such as restaurant reservations. However, since your booking was made only 10 days in advance of sailing, limited availability is to be expected and is not within the control of Destination2. We also have no visibility of such when confirming your booking for an available cabin since this is booked through the cruise line directly. We would therefore appreciate any improvement you could consider making to your review please which would then accurately reflect the level of service provided by us on this occasion.

Rated 5 out of 5 stars

Finn Gresty Thailand 2027

I'm just after booking our holiday to Thailand with Destination2. Finn was absolutely brilliant from start to finish. She was incredibly understanding as I changed my mind and went back and forth more than once. Nothing ever seemed like too much trouble. Her knowledge, professionalism and patience made the whole booking process stress-free. I wouldn't hesitate to book with Destination2 again. Thank you, Finn!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Stephen was very professional

Stephen was very professional, friendly and reminded me I have booked with him before. He was very good at getting booking linked with another friend who is also going with destination 2.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great little company, great service

We used Destination2 when we cancelled our recent trip to The Seychelles this spring due to the unrest in the East, Preeta was great and came up with a new destination for us and sorted it all quickly so we could still go away, we had a great time in Mauritius. We have now used them again for another trip for next year to the Caribbean and poor Lewis he was so patient with all our changes and requests, we finally booked though

21 July 2026

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