Designerplungepools Reviews 

My search for a quality/reliable pool company was between a QLD/Vic & Nsw company.
Deciding on Nsw Designer Plunge pools after afew calls & a 40minute frank conversation with the company Ceo David Mortimer.
He sold me on the reliability, quality & touted customer satisfaction compared to these other companies.
I compiled the order on the website, paid the deposit for the approximate $`24000 pool & components.
Then it turns up minus the heater & i had ordered a custom unique stainless steel bench from the website, that is had been informed by David in our 40minute chat. That its of such a great quality & design customers who dont need it in their pool any longer, actually use it in their gardens as a seat.
What arrived was the ugliest kidney shaped, horribly built/welded bench of a terrible deisgn.
No explanation, no apology, no refund.

I text David & explained the mistake I assumed had been sent out. To which I was told, heater would arrive in afew weeks.
Then I was told the designer seet I had selected from the website & paid for in the quote & was a huge reason for my going with the company in the first place.
It had been deemed a risk to toes & nobody though maybe to contact me at any stage.
They just replaced it was poorly made trash.

Completely unimpressed, my wife as I did felt if this is how customers are to be treated I should cancel the order & go with the Victorian mob.

I perseved & was informed that they had been working on another style simmilar to the original & it could be sent in a week. David took my heights for the bench assuring me it would be just as good.
I didnt question.. why if they had another design on the way why I got the trash kidney shaped one or didnt get advised in this whole mess not one courtesy call or email.

Then the accounts company started sending emails for the last `$3000+ outstanding.
I obviously was less than impressed as I hadnt at this stage gotten the whole order.
Little did I know it was going to take another 2.5months for it to arrive.
In that time I was told to come to the factory and hr drive away and pick it up. Ofcourse I did & it wasnt there/ready.
Then I got another accounts email demanding the last part of the payment. I was incensed & stated i wouldnt be paying anything without first fulfilling the quoted order.

Friday 11/9/26 the bench finally arrived, it was of a very unsatisfactory finish/condition with sloppy welds/grinds.
Even more disappointing when you consider how poorly the order was being taken care of & how long overdue fulfilment was.
As soon as it was dropped off friday I had David & the accounts department hassel me for the final payment ASAp.

If I had my time again I would have gone with another company. The taste after all this is incredibly bitter. Lets just hope the welds/fabrication & special Silicone last the touted time... better than their customer service/care.