Refused to respond to compliant about order not as described
We recently ordered 100 personalised pens to hand out to at a company event. When we recieved the order, the printing on the pens was absolutely terrible. Despite sending a high res image, the wording was duplicated and blurred, making the details unreadable.
This would have been very apparent before shipping but the company didn't even attempt to let us know that there had been an issue with printing. I emailed straight away to complain and initially had a response requesting photos. Once the photos were sent, the company completely ignored every single communication from that point. We sent approximately 6 emails to various email addresses and to date, we have not had a single reply.
As there is no telephone number or alternative contact methods, we had to choice but to request a charge back from the credit card company. Had we of not used a credit card, we would have still been fighting for a reply and resolution.
I would highly recommend avoiding this company (and the sister company "Hoolaroo") as they seem to ignore any issues of replacements / refunds in the hope that the problem will disappear.