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Design911 Reviews 19,706

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and knowledge of the staff, whether through online chat, email, or phone calls. Many consumers appreciate the quick and efficient delivery process, often noting fast shipping, good tracking, and timely updates. The quality of the products and parts is consistently described as top-notch, genuine, and as expected, with many finding the items to be a good fit for their vehicles. However, some customers also noted issues with incorrect parts being sent, despite providing VIN numbers or receiving recommendations from the website. A few other people also felt that delivery times were sometimes unrealistic or experienced significant delays, with some emails regarding updates being ignored. Additionally, some reviewers were not happy with the fitment of certain parts or the performance of specific products, particularly when used for track days.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Product

Reviewers highlight positive aspects of product quality and availability. Many customers praise the quick... See more

Service

Consumers find service to be positive, with many praising the prompt, efficient, and first-class service... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some praising... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the top quality and genuine... See more

Based on these reviews

Rated 5 out of 5 stars

Simple to navigate site. Couldn’t determine if all parts were included in the items I wanted to order. Very helpful and immediate responses from Ethan. Super service and very informative with the... See more

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Rated 5 out of 5 stars

I purchased a full front brake kit for my 987. Top quality , genuine parts. Fantastic delivery process, super fast with updates all along the way, letting me plan accurately for when I could get start... See more

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Rated 5 out of 5 stars

Thanks for your services, quick respons and help. When we needed to purchase our first product, we contacted and it was very easy and helpful using the online chat. And later, after some days we conta... See more

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Rated 5 out of 5 stars

After asking by email, I got a phone call back shortly/ in few minutes to check the situation and confirm delivery - then fast by DHL with perfect tracking. I will definitely return to this site when... See more

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Rated 5 out of 5 stars

Website is easy to navigate. Exploded diagrams are great for identifying parts and the staff are helpful if you have any queries. They were happy to add something I forgot to my order when I called th... See more

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Rated 1 out of 5 stars

Don't use, diabolical service, ambiguous website in terms of detail including quantities Ordered wheel centres and floor mats for a 981 at the beginning of March, nothing has arrived as of the 8t... See more

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Rated 5 out of 5 stars

It's a one of company where they just dont sell parts, they give you solutions to your problems. Thanks to its wise catalogue of parts and its distribuitors, plus the great service, its one of our key... See more

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Rated 5 out of 5 stars

If you are in Europe, don't hestitate to order from Design911 - they have warehouse in Netherlands and you won't be charged for addidional import taxes. Prices are fair, there is a lot of avalaible... See more

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Rated 5 out of 5 stars

I have been using design 911 for many years now, an excellent website to navigate and find parts. Also when phoning orders the counter staff are extremely knowledgeable and helpful. Stock leadtimes an... See more

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Rated 5 out of 5 stars

It’s my first time buying parts for my 997 from Design911 to be honest the customer service team they so helpful and friendly specially Mr.James he helped me figure out the right and best parts for my... See more

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Rated 5 out of 5 stars

When Ordering a full suspension upgrade and additional parts for my Porsche Cayman S it was a joy . I was kept updated throughout the delivery process and any questions where answered quickly. It’s j... See more

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Rated 5 out of 5 stars

Excellent experience! We ordered parts that were currently unavailable in Germany. They were shipped immediately and delivered to Switzerland six days after ordering. All this at competitive prices an... See more

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Rated 5 out of 5 stars

First time experience. Excellent customer service from Kan who is friendly, super attentive, efficient and genuinely helpful. He resolved my issue quickly and made the whole experience smooth and str... See more

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Rated 5 out of 5 stars

The item I purchased was exactly as I expected, the cost and quality were very competitive. It was delivered quickly and well packaged. I would not have any hesitation in using Design 911 again.

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Rated 5 out of 5 stars

Great inventory selection, great pricing, and fantastic customer service. I am located in Canada and have ordered parts from Design911 for a few years now. Shipping is quick is easy.

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Rated 5 out of 5 stars

Nothing was too much trouble. Excellent advice and not always the most expensive option. Delivery date agreed once order completed. Great service.

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Rated 5 out of 5 stars

The person I dealt with was polite and knowledgeable my order arrived within 2 days as promised I was very surprised it did. but it arrived as advertised

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Rated 5 out of 5 stars

Ordered a part for my vehicle. Got it on time as stated.. Great communication/notifications. Would definitely return again when I need replacement parts. 💯

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Rated 5 out of 5 stars

Hello, I ordered "Light Saver" products for 996. Very fast delivery, quality packaging, well-made product, as described. I recommend them.

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Rated 5 out of 5 stars

Great website, makes selecting correct parts easy. Prices seemed reasonable too. Delivery times always good, when in stock.

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Rated 5 out of 5 stars

Great customer support. When the part I originally ordered suddenly had a lead time of several months, they quickly helped me find a matching part and arranged shipment from another location. Really a... See more

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Rated 5 out of 5 stars

I’ve used your services a few times. Always impressed by the staff’s knowledge and the professional way with which my enquiry is dealt with.

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Rated 2 out of 5 stars

Hi I just brought a mirror for my 911 and came wrong, my car don’t have heater motor and they send one

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Rated 5 out of 5 stars

Great customer service and the radiator was well packaged and exactly what we wanted . Thanks Sam and Staff for dealing with the order so quick . 👍

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Rated 5 out of 5 stars

Ordered twice from James - Extremely helpful, courteous and technically great. Paid and shipped next day. Great company to deal with!

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Rated 2 out of 5 stars

I placed my order for my parts which were being shown as not in stock but available for delivery in 21-28 days. 2 months later (to the day) and many emails (some ignored) and phone calls and my airbox... See more

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Rated 5 out of 5 stars

Good quality parts for my Porsche Cayman 987 which I struggled sourcing from anywhere else and arrived sooner than expected

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Rated 1 out of 5 stars

The worse customer service I experienced in the UK. I owe a Boxster S 987.2 and do track days. Their ''specialist'' advised me to buy EBC Blue stuff pad as part of upgrading the whole brakes system,... See more

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Rated 5 out of 5 stars

Parts were well photographed and described, you had them in stock and shipped same day. DHL delivered in 4 days from Europe and made delivery and import duties simple. Thank uou

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Rated 5 out of 5 stars

The item was delayed from the supplier however the team expedited delivery so my body shop could fit the part in time.

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Rated 5 out of 5 stars

Great team! Excellent advice and quick answers to questions. Would gladly use them again anytime.

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Rated 5 out of 5 stars

I had to change my order. I needed 1l engine oil but bought 5L. Customer service was excellent, no fuss and amended order and refund issued

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Rated 2 out of 5 stars

I double checked my part through email with you by sending you my VIN number, and after waiting for almost a month (would not be bad) I got the wrong part.

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Rated 5 out of 5 stars

I received a genuine part that's not easy to source. Perfect fit and solved an ongoing niggly problem

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Rated 4 out of 5 stars

I am happy with this hand brake shoe fixing kit. Although the waiting time was about a month, the seller was excellent at providing regular updates on the parcel's whereabouts throughout the shipping... See more

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Rated 5 out of 5 stars

A very usefull place to find parts for an old porsche. Prices are reasonable with OEM matching parts if you don't want to pay Porsche tax. Very helpful and knowledgable on the phone and just as helpfu... See more

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Rated 2 out of 5 stars

I was informed that my order will arrive Design911 from supplier by end Feb. But no one followed up with me the latest delivery status until I called to customer service by the end of 1st week of marc... See more

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Rated 1 out of 5 stars

Part delivered was NOT the part ordered. Part number on item was different. No reference to this part number anywhere on website or item package labels. Package labels also indicated part is for 997.2... See more

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Rated 4 out of 5 stars

Fast delivery. Product look very solid and well designed. Installation video is very helpful. It took me ( inexperienced) about 90 minutes to install both sides. Result looks great but have not ye... See more

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Rated 5 out of 5 stars

Always kept me informed about my purchase had to wait little bit longer for one item but worth it

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Rated 5 out of 5 stars

Extremely fast and Efficient, placed an order and was packed and shipped within an hour. Excellent service. Everything arrived as expected.

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Rated 5 out of 5 stars

I could not find the parts I needed here in the U.S. so I called and was able to speak with a real person and confirm that they had the parts in stock before placing my order. The shipping was fast! I... See more

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Rated 5 out of 5 stars

Wasn't sure exactly what to order, so I phoned spoke to Greg and ordered exactly what i need. It arrived within a couple of days

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Rated 5 out of 5 stars

Good communication via telephone and e mail. Shipping via DHL was very good and easy.

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Rated 2 out of 5 stars

Took more than 3 months before shipment. Received regular stock status, however the items on stock was not received to my order while waiting for none stocked items. Resulting in further delay.

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Rated 5 out of 5 stars

Easy website to order, very quick delivery and excellent after sales service. And all at a very good price.

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Rated 2 out of 5 stars

No good fitment of Designtek parts. No speedy follow up of customer service.

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Rated 5 out of 5 stars

Everything was just fine. Exelent delivery and the spareparts fitted just as expected to my car. Carrera 3.2 1986

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Rated 5 out of 5 stars

Fantastic delivery. I ordered a crank sensor for my 3.2 Carrera. The order was placed at 3.15 pm and the sensor was delivered to me at 2.30 pm the next day in time for me to get the car running for... See more

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Rated 5 out of 5 stars

Very quick delivery and great product, and good communication through out the process, I would recommend Design 911 for there service many thanks.

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Rated 5 out of 5 stars

Great service. Checked the parts against my VIN for confirmation. All the parts arrived within 2 days. Definitely use again!

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Rated 5 out of 5 stars

Easy to use e-commerce shop, great choice of parts, speedy delivery.

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Rated 2 out of 5 stars

Wrong part, also failed to post another one out. Bought new from Euro-Car Parts. Had similar issue with a water pump a few years back. Sent mail after mail, image after image Told them to keep... See more

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Rated 5 out of 5 stars

Items as described. Delivered on time with plenty of communication on the state of the order and delivery.

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Rated 5 out of 5 stars

First class service, throughout (from ease of ordering to quick dispatch to customer care).

Company replied


Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store
  5. Car Equipment Accessories Store

Written by the company

Design911 is renowned as a leading supplier of dedicated parts for Porsche enthusiasts, catering to a wide range of Porsche models. From the classic 356, 912, and iconic 911s to the cutting-edge Macan, Panamera, and the electric marvel, the Taycan, we've got you covered. Operating from strategically located distribution centers in both the United Kingdom and the Netherlands, we are well-equipped to meet your Porsche parts needs. We proudly hold the distinction of being the largest Porsche parts specialist serving garages, workshops, and body shops across the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Highly recommend

Great service, speedy delivery, good price.

23 March 2026
Design911 logo

Reply from Design911

Thank you for the recommendation, Dave.

Great to hear you were happy with the service, speedy delivery, and competitive pricing. We’re proud to be a trusted supplier of Porsche parts for enthusiasts and specialists alike.

The Design 911 Team

Rated 5 out of 5 stars

Fast

Fast, correct, great customer service

23 March 2026
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Reply from Design911

Thank you for your feedback, Gabe.

Fast, accurate service with great customer support is exactly what we strive for. We’re pleased everything met your expectations.

The Design 911 Team

Rated 5 out of 5 stars

Product ok

Product ok, resoneable price

23 March 2026
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Reply from Design911

hank you for your feedback, Mikel.

We’re glad you found the product good and competitively priced. Offering quality Porsche parts at fair prices is something we focus on every day.

The Design 911 Team

Rated 5 out of 5 stars
Design911 logo

Reply from Design911

Thank you for your review, Ian.

Great to hear everything went smoothly with fast delivery. We always aim to get Porsche parts out quickly so you can get back on the road without delay.

The Design 911 Team

Rated 5 out of 5 stars

mi experience was great for the follow up of my order

My experience was great for the excellent service and direct writing contact with the sales and also for the order updated e-mails

20 March 2026
Design911 logo

Reply from Design911

Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our service. It’s especially good to know that the direct communication with our sales team and the order update emails were helpful and kept you well informed throughout the process. We truly appreciate your support and look forward to serving you again in the future!

- the Design911 team!

Rated 5 out of 5 stars

I inadvertently ordered the wrong part

I inadvertently ordered the wrong part. You offered to take the part back and issue a refund.

16 March 2026
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Reply from Design911

Thank you for your review, Laurence.

We completely understand that ordering the wrong Porsche part can happen, and we’re glad we could assist with arranging a return and refund for you. At Design911, we aim to make the returns process as smooth as possible, so you can shop with confidence when buying Porsche parts and accessories online.

If you ever need help confirming compatibility before ordering, our team is always here to assist.

The Design 911 Team

Rated 5 out of 5 stars

Good product and great delivery time

Good product and great delivery time

20 March 2026
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Reply from Design911

Thank you for your feedback, Graham.

It’s great to hear you were happy with both the product quality and fast delivery time. We work hard to ensure all Porsche parts—whether genuine or aftermarket—are dispatched quickly and arrive exactly as expected.

We appreciate your support and look forward to helping you again.

The Design 911 Team

Rated 5 out of 5 stars

Spot on product

Spot on product, easy purchase, quick delivery, and a competitive price....Bravo!

20 March 2026
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Reply from Design911

Thank you for the fantastic feedback, Christian.

We’re delighted to hear everything went smoothly—from easy ordering to fast delivery and competitive pricing. Providing a reliable source for Porsche parts, upgrades, and accessories is exactly what we strive for.

Enjoy your parts, and we look forward to supporting your next project.

The Design 911 Team

Rated 5 out of 5 stars

If you are in Europe...

If you are in Europe, don't hestitate to order from Design911 - they have warehouse in Netherlands and you won't be charged for addidional import taxes.

Prices are fair, there is a lot of avalaible parts for any Porsche, recommended.

20 March 2026
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Reply from Design911

Thank you for your recommendation, Darjan.

We’re pleased to hear your experience ordering Porsche parts across Europe has been seamless. With our Netherlands warehouse, we aim to provide fast delivery across the EU without unexpected import charges, making it easier for Porsche owners to get the parts they need.

We appreciate your support and look forward to assisting you again.

The Design 911 Team

Rated 5 out of 5 stars

Quick and easy great help

Quick and easy great help

6 March 2026
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Reply from Design911

Thank you for your review.

We’re glad you found the process quick and easy, and that our team could provide the support you needed. Helping customers find the correct Porsche parts efficiently is always our priority.

We look forward to helping you again soon.

The Design 911 Team

Rated 5 out of 5 stars

Exelent service and very

Exelent service and very
fast delivery

20 March 2026
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Reply from Design911

Thank you for your feedback.

We’re delighted to hear you received excellent service and fast delivery. Ensuring Porsche parts are dispatched quickly and arrive on time is a key part of what we do.

We appreciate your support.

The Design 911 Team

Rated 5 out of 5 stars

Very happy customer

Item was perfect as was the seller. Will be buying another

20 March 2026
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Reply from Design911

Thank you for your review.

It’s great to hear you were happy with both the product and your overall experience. Knowing you’ll be returning to us for future Porsche parts means a lot to the team.

We look forward to your next order.

The Design 911 Team

Rated 5 out of 5 stars

As always excellent service deliveries …

As always excellent service deliveries are excellent these guys no what there doing and look forward to using again.

12 March 2026
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Reply from Design911

Thank you for your continued support, Nigel.

It’s fantastic to hear that you consistently receive excellent service and delivery from us. Our goal is to be a trusted supplier for Porsche parts, providing both reliability and expertise every time you order.

We look forward to working with you again.

The Design 911 Team

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt dispatch and next day delivery thank you

20 March 2026
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Reply from Design911

Thank you for your feedback.

We’re pleased to hear you experienced prompt dispatch and next day delivery. Keeping Porsche parts in stock and moving quickly is something we take great pride in.

We appreciate your support.

The Design 911 Team

Rated 5 out of 5 stars
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Reply from Design911

Thank you for your review, Mansour.

We’re glad to hear you found our service quick and reliable. Providing a trustworthy source for Porsche parts with fast worldwide delivery is exactly what we aim for.

We look forward to assisting you again.

The Design 911 Team

Rated 5 out of 5 stars

12 year Pdk service on my 981

12 year Pdk service on my 981. Called design 911 and got a good deal on replacement oil pan and oils for gearbox and clutch. Very happy. A great price!

13 March 2026
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Reply from Design911

Thank you for taking the time to share your experience! We’re really pleased to hear you found a great deal on the parts you needed for your 981 and that you were happy with the service from our team.

It’s great to know everything went smoothly with your PDK service - we appreciate your feedback and your support. If you ever need anything else, we’re always here to help.

Thanks again!

- the Design911 team!

Rated 5 out of 5 stars

Spot on and fast delivery

Spot on and fast delivery

11 March 2026
Design911 logo

Reply from Design911

Thank you for your fantastic feedback! We're really pleased to hear everything was spot on and that your order arrived quickly. We appreciate your support and hope to serve you again soon.

- the Design911 team!

Rated 5 out of 5 stars

fast delivery and acurate order as advertized

easy ordering and fast shipping

19 March 2026
Design911 logo

Reply from Design911

Thanks for taking the time to leave us a review! We're glad you found the ordering process easy and that your delivery was fast and accurate. That’s exactly the experience we aim to provide.

We look forward to helping you again in the future!

- the Design911 team!

Rated 2 out of 5 stars

Took more than 3 months before…

Took more than 3 months before shipment. Received regular stock status, however the items on stock was not received to my order while waiting for none stocked items. Resulting in further delay.

19 March 2026
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Reply from Design911

We’re very sorry to hear about the delays you experienced with your order. We understand how frustrating it must have been to wait for over three months and not receive the items that were listed as in stock. This is certainly not the experience we want our customers to have.

Your feedback has been shared with our team to help us improve our stock management and shipping processes.

Thank you for bringing this to our attention.

- the Design911 team!

Rated 5 out of 5 stars

Great service

12 March 2026
Design911 logo

Reply from Design911

Hi Adam,

Thank you for your kind words! We’re thrilled to hear you had a great experience with us. We look forward to helping you with your future projects!

- the Design911 team!

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