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Desertcart Reviews 

13,310
•
TrustScore 4.5 out of 5

4.7

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Looking at 3,881 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, remarkably patient, and exceptionally quick to resolve various ordering or shipping difficulties. People truly appreciate the efficient assistance, professional attitude, and transparent updates provided by friendly staff members throughout the entire online purchasing journey. However, some customers also noted receiving incorrect or faulty items, along with occasional delivery delays and incomplete packages that required substantial follow-up. A few consumers experienced frustrating online ordering errors with their purchases and expressed deep disappointment regarding initial support responses as well as missing refund promises.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their helpful, professional,... See more

Customer service

Users describe positive interactions with customer_service, frequently highlighting the helpfulness, speed,... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient support. Customers... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion. Many reviewers... See more

Order

People report positive experiences with order and appreciate the helpful support team. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Representative Shruti Verma was very professional and courteous resolved my matter quite swiftly. A very happy experience all round. Thank you keep up the good work.

Rated 5 out of 5 stars

Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more

Rated 5 out of 5 stars

I had been having great difficulty getting my correct address entered for an order I had placed. After emailing the details Nusrat of Customer service sorted out the issue completely and I no longer h... See more

Company details

  1. Online Marketplace

Written by the company

Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(13,310)

3,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Cancelled order no notification

Found a beautiful bed, searched everywhere couldn't get it sent to Australia. Found the listing on desertcart, obviously heavily marked up for thier cut, but about the same as buying new in store here something similar.
Ordered, got the confirmation email, then nothing.
Got onto their live chat about a week after it was meant to arrive, then to eventually get told some rubbish about a metal bed wouldn't clear customs so it got cancelled, refunded.
You didn't get an email to notify you of this because our system only notifies you if it's actually moved from where it was.
Can't find the transactions in my bank account, will follow up with bank tomorrow, thankfully he gave me a code to give them to look up.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Ive had to use your chat line twice…

Ive had to use your chat line twice this morning, both ladies were lovely .Jorgie helped me the second time , as i needed to know, when the courier was coming .So could get my parcel ready . They were both very helpful and patience. Thankyou for having real people on a chat line.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy for the Update on my consignment

While i was really worried about the status of my shipment as there was no update on the Desert Cart App. Today got a call from Syed, and was glad to know my consignment has reached UAE. He verified my address details and was quite happy for the response

28 July 2026
Unprompted review

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