We placed an order 10 days ago and it was promised to be delivered in 5-9 days. Today 10 days after the order, not even any part of 400 euros order, has been shipped to us. And above that customer ser... See more
Company replied
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We placed an order 10 days ago and it was promised to be delivered in 5-9 days. Today 10 days after the order, not even any part of 400 euros order, has been shipped to us. And above that customer ser... See more
Company replied
Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease. After reading my review Desenio contacted me and offered a 30% refund even though f... See more
Company replied
The poster I had ordered unfortunately had colour error. I contacted Desenio and luckily the customer service was great. I got contacted super fast and the product was refunded very fast, easily and w... See more
Company replied
The 50x70 picture had some oil/dirt/ brown patch on it which doesn’t seem like printing issue but bad handling of the printed picture. Update: The Desenio team contacted me and sent a new poster w... See more
Company replied
Kun asiakkaamme ovat iloisia ja tyytyväisiä, olemme mekin iloisia ja tyytyväisiä!
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Replied to 33% of negative reviews
Typically replies within 48 hours
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Better than what I expected!!! The only thing is that you don't send it with glass, but with plastic. But I have to say it's good quality that it makes it seem like glass. I'm very satisfied. :)
So called "art print" is just cheap ink print on cheap ( non photo, non art, just 50 cents "100g" sheet... just bit better than office copy paper ) white piece of paper. Delivered product has nothing to do with art, nor quality. Only plus was good packaging.
Overall total disappointment. Never again. Highly NOT recommended.

Reply from Desenio
Delivery was smooth and fast. And the products were really good!
Recommend it to friends and photographic artists who want a great combination of quality and price for their frames.
Quality is good and delivery was fast. Recommend warmly.
Excellent customer service, packing, posters. I really recommend.
Fast delivery and excellent product ❤ -Finland
The first poster was good, I would give 5 stars, the second one that I ordered had markings on the clear plastic that would definitely show if I wouldn’t have ordered a white poster. It was missing the second of the safety films so for that, 3 stars.
delivery on time and good customer service
High quality wall art that was send promptly. I'm very happy with the products and I will order again.
Thank you! :)
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