Do not tust!!
Such as poor experience with this travel company! Before booking we confirmed via email the times of the tour both pick up times and end times of the tour. This was very important as we needed to book transportation back to Liberia and the airport so we could travel home. During the email exchange we were given every assurance that the tour would start at 7am and end at 1pm for a total of 6 hours. This would make a 3 pm transfer possible and give us lots of time as a buffer. Based on these written assurances we booked the tour.
What a mistake. The night before the tour we get an email moving the start time forward by 75 mins, we then waited a further 35 minutes at the pick-up point as the tour guide and driver were late. We received no notice of this and we had to have our hotel call to see if they were still coming to pick us up.
At this point we are already 1 hr and 50 mins late from the start time they promised. Given that this is a schedule 6-hour tour it would now end at 3 pm, and there would also be travel time back to the hotel which would have been approximately another 30 mins after the promised end time! This then makes the end time approximately 3:30pm and we would miss our transfer if we were to complete the entire tour. We had given ourselves a 2 hrs buffer but as it turned out this was not enough. Thus, my family had to leave the tour early and missed the lunch in order to meet our prearranged transportation or risk missing our ride back to the airport. The did have the driver return us during the tour so we could make the pickup but this does not change the fact they did not provide the full tour and changed the terms without notice.
I speaking with the other passengers, several added the tour the day before… so in order to pick these passenger additional time would have been required. So in the end the company makes additional money from these passengers, while those that booked early and had promises made to them lose out on what we paid for.
I will also add that in comparison to other guided tours we took on this trip, this one was poorly done by our assigned guide. She rushed through the tour, rarely stopped to provide additional examples nor did she attempt to point out wildlife. I observed other tour guides providing these example as we continued to walk by them on the tour. This also differed to our earlier tours with other companies where the guides were friendly and engaging, making those tours exceptional.
My interpretation of this is that she was rushing to try and make up time because she was late. Therefore, we did not really get a fully guided tour as expected. Regardless of the reason for being late, we did not get the level of service they stated in the ad, nor was this tour of the quality we had with other companies.
I am very disappointed with this and if I had anticipated they would arbitrarily make last-minute changes to our tour,. I would not have booked with them. Beware profit over guest experience.
Save your time and money, book with another tour company that will deliver a good experience. You cannot trust this one, I have attempted to contact them but they now will simply not respond.