I placed an online order with Derek Rose but accidentally selected the wrong size. Fortunately, their team spotted the mistake before dispatch and emailed me to clarify which size I intended to or... See more
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See what reviewers are saying
Looking for a particular type of mens slipper as a Christmas gift, I stumbled upon the website. I found EXACTLY what I wanted...but it was sold out. I contacted Customer Service and to my surprise a... See more
Company replied
We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... See more
Company replied
Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... See more
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Company details
Written by the company
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contact info
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, United Kingdom
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4.6
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service representative…
The customer service representative Beckie was very attentive, prompt and went above the call of duty. Made me feel special.
19 March 2025
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you so much for shopping with Derek Rose and for sparing the time to leave us a lovely review.
We are so pleased to know that Beckie was able to assist you and made you feel special!. All our customers are appreciated and we enjoy speaking with and getting to know you all! We strive to provide the best possible service and ensure that every experience is memorable. If you have any further feedback or questions, please do not hesitate to reach out to us; we are always here to help!
Best wishes,
DR team.
I just wanted to take a moment to…
I just wanted to take a moment to express my sincere gratitude for your kindness and excellent customer service. Your thoughtful gesture of sending me the t-shirt truly made my day and reinforced my appreciation for your brand even more.
Your professionalism and dedication to customer satisfaction are truly commendable, and it’s the reason I love and trust your company even more. I genuinely appreciate the effort you put into making your customers feel valued.
Thank you once again! I look forward to continuing to support your brand.
12 March 2025
Unprompted review
Reply from Derek Rose
Hello Mariam.
I hope you are well and thank you for shopping with Derek Rose again.
We really appreciate your wonderful 5-star review and your always, kind words. We are so pleased that you are happy with our service and our beautiful garments! We really value our customers and do everything we can to make shopping with us a pleasant experience.
Best wishes,
DR team.
Not cheap but well worth the money
I hesitated for a while before making a purchase as I didn’t think I could justify the price.
Then I ordered a nightshirt as I fancied a change from pyjamas with an elasticated waist.
I had an issue with the item but customer service was truly excellent and my issue was resolved very quickly.
Sizing is on the large side, but the web site does have a handy sizing guide
1 March 2025
Unprompted review
Reply from Derek Rose
Good Morning Andy,
Thank you for your kind words and 5 Stars.
Over the years we have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do, using only the finest fabrics and materials, all of which is portrayed within our pricing.
We're delighted to have been able to assist you, giving a hassle-free experience.
Best wishes,
D. R. Team
Any amazing local company giving a…
Any amazing local company giving a wonderful buying and personal service with a fast delivery.
Excellent service all round.
27 January 2025
Unprompted review
Reply from Derek Rose
Good afternoon Sylvia.
It's great to hear from you, thank you so much for shopping with Derek Rose and for taking the time to leave us a review.
We are so pleased to know that you were happy with our service and our speedy delivery! Your 5-stars are truly appreciated. We look forward to seeing you soon.
Best wishes,
DR team.
The Customer Service I received from…Thanks you Fay and Derek Rose.
The Customer Service I received from Derek Rose via Fay was second to none. My experience of returning a pair of silk pyjamas, a Christmas gift, to Selfridge's was disappointing. I wanted the next size up, they had no silk pyjamas in stock.
I spoke to Fay at Derek Rose. She arranged for the pyjamas to be collected and immediately replaced them with there correct size. Fay was kind and professional. Her manor was such that I felt I was talking to a good friend. The contrast with the service received compared to speaking to someone in a call centre, who works to a script which seems to be designed to bat away customers is stark. Many large firms should use Derek Rose as the gold standard.
14 January 2025
Unprompted review
Reply from Derek Rose
Good Morning Clare,
Thank you so much for your kind words and for taking the time to write this review. Fay is delighted with your comments, but still humble.
Customers are in the heart of all that we do, so we like to think our service is a high a quality as our garments.
You're very welcome to buy directly from us, giving you confidence in customer care.
We hope to see you again soon.
Best wishes,
D. R. Team
A simple gesture never goes unnoticed
Amazing customer service. I lost a robe belt while traveling and inquired if they offered an option to purchase another one. Not only did they accommodate my request, they far exceeded my expectations. Their seamstresses crafted a new one and shipped it to me free of charge. Also, every step of the process they provided updates. To say I am grateful for their generosity is an understatement and I will be customer and their advocate for life!
25 January 2025
Unprompted review
First order online. Perfect !
I chose a dressing gown but my size was no longer available. I asked if I could hope for a restocking. Very quickly Beckie replied she had found one in a store. Beckie and Lynn perfectly organized the payment via a secure link and fast shipping. They were very efficient and courteous.
I have known and appreciated the brand for a very long time but it is my first order online.
It is a very positive and reassuring experience.
I would not hesitate to use it again.
I regret non longer finding stores that represent the brand.
14 January 2025
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you so much for your very kind words and 5 Star review.
Over the years we have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do. It is an absolute pleasure to help and you're always welcome to contact us.
Have a wonderful new week.
Best wishes,
D. R. Team
Great customer service
Fantastic product. Great customer service. I messed up my order but with a simple email to the company they straightened it all out.
2 January 2025
Unprompted review
Reply from Derek Rose
Good morning Eric.
Many thanks for shopping with Derek Rose and for taking the time to leave us a review.
We are so pleased that you were happy with the service we provide, we try our very hardest to give our customers the nothing but the best.
Thank you and Happy New Year,
DR team.
The quality of each garment is…
The quality of each garment is incredibly high and each of them is unique in character and feel. At this level of elegance the comfort of the loungewear is unmatched.
12 December 2024
Unprompted review
Reply from Derek Rose
Good Morning Paul,
Thank you for taking the time to leave a review with 5 Stars and very kind words, which are much appreciated.
Over the years we have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do, using only the finest fabrics and materials and hoping that our service matches this quality.
Let us know if you need us for anything else. Have a lovely festive season.
Best wishes,
D. R. Team
Incredible Customer Service. The customer service at Derek Rose is…
The customer service at Derek Rose is incredible! I ordered a beautiful man’s bathrobe, and it arrived with the wrong monogrammed thread color. Within a week, my new robe with the correct thread color had been shipped. Remarkable service, especially at Christmas!
16 December 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a great 5-star review.
We are so pleased with your 5-stars, even though we made a rare mistake with your order it's great that we were able to get it fixed for you and we are grateful for your understanding and patience.
Best wishes,
DR team.
I had a very good experience buying at…
I had a very good experience buying at Derek Rose . My choice wasn’t available on the web . I contacted customer service on whatsapp and Lynn managed to look on the stock from shop and in the end I got what I wanted . All fast with efficient replies .So extremely good customer service service
12 December 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for taking the time to leave us a great 5-star review.
We are so pleased that you have good shopping experience with us and that customer service team were able to help you find what you were looking for. Lynn will be so happy to read this review and to know that you too are happy.
Best wishes,
DR team.
Extremely high quality and helpful customer services
I had to contact customer services about changes to my order - footwear of the wrong size and a larger size robe was required. I dealt with two people who were unfailingly polite and extremely helpful. Replacement footwear was located, but could not be sent to me because of quality control issues. A courier was instructed to collect the items to be returned and he appeared within 3 hours of my dealing with customer services. The quality of the clothing is extremely high, as is the quality of the service. Highly recommended.
12 December 2024
Unprompted review
Reply from Derek Rose
Hello Graham.
Thank you for shopping with Derek Rose and for sparing time to leave us a great 5-star review.
We are so very pleased to see that you are happy with the service we provided and the way we handled these issues. It was a pleasure to help you and we look forward to speaking with you again.
All the best,
DR team.
I cannot speak too highly of Derek Rose…
I cannot speak too highly of Derek Rose - the product is excellent and fundamentally differentiated from other products on the market - in terms of design, quality and cloth. Further, customer service through their website, email customer services and in thier dedicated shops in London are simply excellent. I have been buying their products for other ten years and am a great fan!
5 December 2024
Unprompted review
Reply from Derek Rose
Good Morning Martin,
Many thanks for taking the time to leave a review with such kind words.
Our customers are a priority to us and so it means a great deal that you're happy.
The Basel and Quinn ranges are my favourite and have fast become wardrobe essentials. You already know how good they make you look and feel.
I look forward to seeing you shop with us again, very soon. I wish you a wonderful weekend ahead.
Best wishes,
D. R. Team
Exceptional on all accounts
Exceptional on all accounts! Will return in the future.
26 November 2024
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for sparing the time to leave us a great 5-star review.
We are so pleased that you found the whole shopping experience exceptional and it's fantastic to know that you would return... we couldn't ask for more!
Best wishes,
DR team.
My entire experience with Derek Rose…
My entire experience with Derek Rose was amazing. I needed some help picking out the perfect gift and Gary was extremely helpful. I asked a lot of questions and he happily answered all of them without a hint of impatience. Gary was funny, down to earth, and kind! I was given the best support and felt quite comfortable bouncing ideas of of Gary for my written gift note.He gave the most awesome feedback and I was happy with my final decision. My gift arrived as expected. It was beautifully wrapped. The gift box nice and sturdy. Shipping was FAST! I am looking forward to shopping with Derek Rose again sooner than later. While Derek Rose is available in stores throughout the United States. I personally liked dealing with the company directly in London. It felt more authentic and the customer service was top notch. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
31 October 2024
Unprompted review
Reply from Derek Rose
Good Morning Keet,
Thank you for your kind words and for taking the time to leave a review.
Our customers are at the heart of everything we do and it's always a pleasure to help. Gary and his team offer a hassle-free shopping experience, so we're all delighted that you're so pleased.
Please feel free to get in touch for any questions that you may have, nothing is too much trouble. We look forward to seeing you again soon. Have a wonderful weekend ahead.
Best wishes,
D. R. Team
Excellent customer support
I ordered several shirts as they are my go-to gym shirts and I mistakenly ordered the wrong size on one of my orders that deviated from previous orders.
The next morning I received an email stating they noticed the change and needed me to clarify.
I was delighted they caught my error before shipping which would've caused return issues for me.
Top-shelf customer service and you now have a lifelong customer, as a result.
4 November 2024
Unprompted review
Reply from Derek Rose
Good Morning Joseph,
I hope that you are keeping well, and we thank you so much for taking the time to leave your amazing 5-star review.
We’re so pleased to hear that you are delighted with the customer care you received, it was a pleasure to help.
Our signature Micro Modal and Pima Cotton T-shirts are a customer favourite… designed with your free time in mind, and perfect for every occasion - Enjoy!
Your continued loyalty and support are truly appreciated, and we look forward to seeing you shop with us again soon.
Best wishes,
DR Team
Great experience!
Great experience all the way. Even though it is a we shop it feels very personal and even with an exchange the team did everything to find the right size and fit. Highly recommended. And quality of the brand’s products is very high!
18 October 2024
Unprompted review
Reply from Derek Rose
Good Morning Patrick,
I hope that you are keeping well, and we thank you so much for taking the time to leave your amazing 5-star review.
Our customers are at the heart of all we do, and we're delighted to hear that you are happy with the customer care you received.
We hope you are enjoying the exceptional comfort of your Linen T-shirts, designed to help you make the most of your valuable free time.
Take care, and we look forward to seeing you again soon.
Best wishes,
DR Team
top of the line products
exceptional customer service on top of the terrific product range they sell.
18 October 2024
Unprompted review
Reply from Derek Rose
Good Morning Liz,
Many thanks for your kind words and taking the time to leave your feedback.
We're here for our customers and it's a pleasure to help.
Happy Customer - Happy Team
We look forward to seeing you shop with Derek Rose again soon.
Best wishes,
D. R. Team
Exceptional Customer Service.
Exceptional Customer Service.
Bought a few items over the years, had an issue with a damaged item upon delivery. Honestly, the best customer service i've ever experienced. Never a more accurate saying, you get what you pay for!
3 October 2024
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us such a great 5-star review.
We are so pleased to read your kind words and are happy that we were able to help you. Hopefully by now you are enjoying your holiday in the comfort of your DR Basel track pants.
Best wishes,
DR team.
Great customer service
Great customer service. Customer care is wonderful
29 September 2024
Unprompted review
Reply from Derek Rose
Morning Nan,
I trust you are keeping well and thank you for taking the time to leave a review. We understand the importance of free time, so it's grateful appreciated.
You and all our valued customers are important to us and we always like to ensure you are happy. We enjoy providing an exceptional service to match our wonderful products.
We look forward to seeing you shopping with us again soon!
Best wishes,
DR Team
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