Deporvillage Reviews 

Hi. If I could I would give a zero star. This company is great and have good products until you need to return something. I spent lots money on this website but one day I needed to return 4 things which totalled up to over £150. That's a lots of money to me. When you select the products to return the website doesn't send you any barcode. It states that the product will be picked up. I waited and waited. Nothing. I tried to call but the number on their invoice doesn't exit. I sent emails but no reply. I cancelled the return and create it a new one. Noone came to pick it up again. I found a address on their website saying that we can send the product to this address. I have paid over £15 in post office and had it tracked. In one week I checked on post office website using the tracking number and it said there was no one at that address. Shocking. The parcel was returned back to me so now I lost even more money. I feel like contacting a police. This company is scam. Do not buy from them. DEPORVILLAGE if you are reading this I am still waiting for my money. Order number- 1300049770. Return- R01523685. I will post this review every day till I get my money back. EVERYONE DO NOT BUY ANYTHING FROM THIS COMPANY

THIS IS THE REPLY FROM DEPORVILLAGE:
We have reviewed your return shipment and, unfortunately, we are unable to accept it due to outstanding charges associated with its delivery. When a return is arranged by the customer's own means, any shipping or customs fees must be fully covered before it reaches our warehouse.

To ensure a smooth return process, we kindly recommend contacting the courier or shipping service you used and arranging for all applicable fees, if any, to be cleared in advance (including customs). This will help avoid delays or rejections at the warehouse.

If the package ends up being returned to you, please let us know, we will be happy to work with you on the next steps.

We appreciate your understanding and are here if you have any questions.

Best regards,

Translated by AI

THIS IS SHOCKING
There is no outstanding payment. How could it be? All the goods are paid for when ordered. I can prove with screenshot of bank statement. The return have not been picked so you have not paid anything extra. So kindly explain what extra charges. I paid my self for the return but noone was at the address you put on your website. I can prove with receipt. The parcel was returned to me so I am even more out of pocket. When I tried home pick up which i sellected on your website I told you noone came. Your website states that the return shipping will be deducted from the total return. I tried to contact DHL and GLS to ask them why they have not collected my parcel, but they had nothing on the system about my parcel. YOU ARE SCAM COMPANY AND YOU SHOULD BE CLOSED DOWN. By the law people have the right to return goods. All the reviews from people saying that its impossible to return parcels. Stop sending me ridiculous email trying to get more money. The only email I want from you to arrange my parcel to get collected and give me my money back. Thanks

Same old same reply from Deporvillage over and over.Got 3 of them now and no resolution.
Getting sick of it
"We are currently managing the issue with the transport company. As soon as we have more information, we will contact you again. Thank you for your patience."

Absolutely shocking customer service. Bought a product which arrived faulty almost 3 weeks ago and I just keep getting AI generated replies and it takes days to get even that. There is still no resolution. Would not recommend at all.

I had an issue with the delivery service.
the way you have to try and contact their customer service is ridiculous. Live chat never answered, emails are slow. TERRIBLE customer service.

Avoid if you are in the UK. No sign of return collection, and no communication from Deporvillage whatsoever. Not obvious from the website that they are in Spain.

Courier did not collect my returns on day specified and it took a three weeks to get a reply from customer services.
Will not be using them again.

This website is a scam. Bought something that was supposed to be delivered the next day but one week later, still nothing. No tracking number, nothing. And you can just send message. And when you do so, you’ll receive an automatic message that says they’ll answer in the next 24H-48H. But that’s a lie too. The item was said to be in stock and delivered next day. Got scam. Please, pay a little more and buy elsewhere. Got scammed of almost 100€. It hurts.

wide assortment, good prices and excellent delivery

My first time using them. Yes excellent range of products and the best price too, but on top of that the communication at every stage of the process was so clear and the product arrived 2 days later, fabulous.

Item great, company a bit confusing- worst part was Parcelforce’s inability to to deliver and repeatedly sending the item back. This wasn’t Deporvillage’s fault. Deporvillage’s Facebook messenger was very useful in getting into to and from the company

Very accurate and fast. Price 15% cheaper than cheapest in Czech.

WARNING! SCAM NOT SERIOUS COMPANY! PAID FOR RETURN BUT NO ANSWERS AND NO MONEY BACK!

Easy to navigate, good selection. However, the first time I ordered, the delivery was delayed by a week and I only got an update after contacting customer service. And they simply canceled the order saying it got lost and there's no replacement in stock. I expected some form of compensation for the delay and cancelation. I then found on their website that it was in fact on stock and ordered again. This time I got it in time.

Didn’t reply to my questions about the parcel being late
Just said it was in the hands of the courier
3 weeks to arrive when I was told 4 days
Then the shoes turned up the wrong colour
Wouldn’t recommend at all
Poor service poor delivery !!!

Happy with the product and price, however paid £8.99 for next day shipping and it took 5 days so not worth paying the extra for a faster delivery

THE BEST BUY ONLINE FOR ALLSHOES THAT WE LIKE.

Item arrived on time. Fully satisfied with the purchase. Customer service was excellent.
Definitely buying from this website.

Quicky delivery, nice communication.

Delivery was absolutely fine. Return process was awful. Courier collected & heard nothing for 2 weeks. Contacted their customer service via email (only). Eventually informed package location under investigation. Took a further month before refund issued. Not really acceptable on any level. Have used them before & all good but returning(to Spain)was a really bad experience.

Fast, and fair price!

Perfect fast delivery, will use again 👍👍👍