Took money out my bank twice even though i cancelled the subscription and was assured from Laura in customer services that her manger had cancelled at their end as my account showed no subscriptions s... See more
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See what reviewers are saying
How can you try this stuff Find out it is rubbish and not as described Then be told no refund for poor quality because you have tried it You wouldn’t know unless you tried it Avoid
Good range of products for specific medical needs ie. dry mouth. Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed. H... See more
Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for f... See more
Company details
Information provided by various external sources
Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as: interdental brushes interspace brushes toothbrushes toothpastes mouthwashes
Contact info
United Kingdom
- sales@dentaldirect.co.uk
- www.dentaldirect.co.uk
2.9
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dental Direct
Hi Tashi
Thanks for the 5 stars.
Paul
Arrived on time and well packaged
1 February 2020
Unprompted review
Reply from Dental Direct
Hi Richard
Thank yo for the feedback, always appreciated.
Paul
I don't consider four days to be…
I don't consider four days to be "Express" delivery,( at a premium price) !!!
1 February 2020
Unprompted review
Reply from Dental Direct
Hi Brian
Thank you for your feedback, this should have been a next day service by UPS.
I will arrange for this to be refunded.
Paul
Dental Direct delivered when they said…
Dental Direct delivered when they said they would I have never had a problem.good job 👍👍👍👍👍
1 February 2020
Unprompted review
Reply from Dental Direct
Hi Frederick
Thank you for the thumbs up.
Always good to get.
Paul
Easy ordering and fast delivery
1 February 2020
Unprompted review
Reply from Dental Direct
Dear Krzysztof
Thank you for your feedback.
Paul
Good and quick service
1 February 2020
Unprompted review
Reply from Dental Direct
Hi Paul
Thanks for the feedback, always good to hear.
Paul
Some of my Tepe came bent (as In the…
Some of my Tepe came bent (as In the brush part) I don’t know if that is normal as it’s my first time ordering but the one I got from amazon were not bent. I even order two packs and a handful from each were bent.
Outcome: Good customer service, offered replacement for damaged goods.
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Aqeela
Thank you for your email, i will arrange for some replacements to be sent in the post.
Kind Regards
Paul
Pleased with very prompt delivery after…
Pleased with very prompt delivery after ordering.
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Pam
Thanks for the 5 stars, always appreciated.
Paul
Good service
Good service.
Delivery by Royal Mail is slow.
Better to use a carrier.
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Anthony
Thank you for the feedback, we can do next day delivery via UPS if required, we use Royal Mail to keep the costs down as much as possible.
Paul
Brill products fast service
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Julie
Thank you for the 5 stars.
Paul
quick and easy to order and prompt…
quick and easy to order and prompt delvery
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Wendy
Glad to hear that the improvements that we made on our website are well received.
Paul
Fast value for money service
31 January 2020
Unprompted review
Reply from Dental Direct
Hi Vanessa
Thank you for the feedback, always appreciated.
Paul
Initial delivery was about a week
Initial delivery was about a week. Incorrect item sent twice, but helpful each time in replacing and apologising
30 January 2020
Unprompted review
Reply from Dental Direct
Dear Customer
Thank you for taking the time to rate us, we do occasionally get things wrong but its how we handle these issues that matter.
Glad we got it right in the end.
Paul
Absolutely fantastic company highly…
Absolutely fantastic company highly recommended them quick response to emails and received my items quick
30 January 2020
Unprompted review
Reply from Dental Direct
Hi Jamie
Thank you for your positive comments.
Paul
Always arrive promptly
30 January 2020
Unprompted review
Reply from Dental Direct
Hi Theresa
Glad to hear Royal Mail did their part well.
Paul
All arrived as ordered and on time
All arrived as ordered and on time. Thank you
30 January 2020
Unprompted review
Reply from Dental Direct
Hi Pam
Thank you for your comments.
Paul
Reply from Dental Direct
Thank you for your rating.
Paul
Good prices and excellent service
Good prices and excellent service as always from Dental Direct.
Used them a few times now ,no issues at all.
29 January 2020
Unprompted review
Reply from Dental Direct
Dear Customer
Glad to hear your please with the products and service.
Paul
Reply from Dental Direct
Hi Peter
Thank you for your review.
Dave
Ordered on recommendation from my…
Ordered on recommendation from my dentist. Quite delivery and good price
29 January 2020
Unprompted review
Reply from Dental Direct
Hi Glen.
Glad to hear that you took up the recommendation, great to hear.
Paul
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