Denner Cashmere Reviews 

616
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a truly great and satisfying experience with this company. Customers frequently praise the exceptionally soft cashmere and the wonderful overall quality of the classic clothing items they purchase for everyday wear. Shoppers consistently highlight the exceptionally fast delivery service, wonderful website usability, and how smoothly their orders arrive at their homes. Some reviewers were not happy with certain seasonal collections, noting that sizing could occasionally feel inconsistent or disappointing compared to classic pieces. A few consumers also mentioned receiving items with minor product defects or experiencing unexpected delivery delays with specific carrier services.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the beautiful quality and soft... See more

Quality

People report positive experiences with quality, highlighting that items are made from soft and luxurious... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and speedy... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning competitive rates and great value,... See more

Service

Consumers find service to be excellent, highlighting fast delivery and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Knitwear Manufacturer
  3. Men's Clothing Store

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(616)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!

The scarf arrived promptly and was beautiful, but had a hole near the label. I called customer service and another, replacement scarf was sent out immediately. Great customer service, thank you!

9 February 2026
Rated 2 out of 5 stars

Apart from the socks the other items are not suitable

Apart from the socks the other items are not suitable. They are too large and I don't like them. The items i purchased in the past were very good. They were longer and kept my hands and forearms warm. They only had one hole for the thumb. The need for these items are constant as i suffer with cold hands, wrists and forearms. I would be happy if you could supply with the same ones as i have now. There is a delay in sending this message as i had to get my husband ( Norman)to type and and send it.

3 February 2026
Denner Cashmere logo

Reply from Denner Cashmere

Thank you for your feedback, and I’m sorry to hear the wrist/arm warmers weren’t suitable this time. We really appreciate you letting us know what worked so well with your previous pair — especially the longer length and the single thumb opening to keep your hands, wrists and forearms warm. We’re glad the socks were suitable, and we’re grateful for your continued support and for taking the time (with Norman’s help) to share this with us.

Rated 5 out of 5 stars

It arrived quickly

It arrived quickly, is a lovely colour and soft cashmere. It’s a man’s beanie but I liked that it’s a bit larger. So am keeping it. Good value in the sale too,

2 February 2026
Rated 5 out of 5 stars

Lovely pink/ orange mitt

Lovely, light, warm, beautiful, cashmere mitts my second pair because the first were a Christmas present. They are a bright pink/orange delicate but striking.
Really lovely.

9 January 2026

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