Dell Reviews 5

I've been buying Dell products for decades for my small business, but no longer. I received my new Optiplex on July 12 and it literally died on October 9. I waited a month for an on-site tech to replace the motherboard. It didn't work. Sent it to Dell tech, who waited for parts, etc., before sending it back on December 22. I was not able to update any programs because the computer was not configured in Admin. It was a hellish time on the phone with not-helpful Dell tech support and hours with MSFT. Then the computer alerted me to yet another hardware problem. I'm done with the product. Gave Dell the options of taking care of me as a long-term customer or refunding me and parting ways. They can only offer more support. That's a non-starter because I just don't have the time or interest in dealing with another wave of tech support. I got a lemon. I can't trust the machine and they refuse to make it right. After this experience I feel compelled to warn other small business owners to think twice before you trust Dell with your small business computing needs -- it's costly, time consuming and you can be left with a lemon that you can't or won't want to use. You need to trust your PC and know there's a brand that cares enough to make sure you do.

They credit scored my business without consent. The response was to blame others even though i had a recorded call stating otherwise. Man up Dell and take responsibility for your appalling service

Terrible. Bought an alien ware 15 r3. Tried repasting cpu and gpu and a fan cable tip broke. Then an lcd cable tip broke. Everythings barely attached to the mother board. Put new both in and now the lcd stays white. Got a better screen put on and the laptop doesnt even last a year. I spent $2000. Now wishing i built my own like my friends. I had faith in dell and they let me down completely.

Shocking policy on not refunding business purchases from a company I've bought 6 computers from in 14 years. Finally persuaded the representative to change his mind as a token of gratuity. Refund partially given which is truly disappointing.

I placed an order for a PNY 1060 graphics card on the 29 of June on their website, the estimated delivery told me July 28 through August 1st. Which was fine- I didn't mind waiting a month for something.

But actually...the vendor PNY was back ordered and Dell didn't bothered to tell me that before I bought the item AND didn't bother to send me an email and explain the situation!

Furthermore, when I got on the phone with their reps, only one rep from a small department actually genuinely sounded like she wanted to help me, unfortunately I needed to be transferred to sales since that's the only way to modify my order.

They transferred me to an operator who asked me for all my info but didn't even help (why then? why not just transfer me immediately- operator?). After that "Sales" told me I was actually transferred wrong because I bought from the small business site and needed to get help from their business department instead. Then their business department told me I was to be back at home business instead.

The rep at business instead just dropped my call during transfer, so I went through the automated phone service to get to Sales (which I could've just done from the get-go in hindsight..). The Sales rep was nice but had no clue; showing me a $400 product I could modify to from my $200 purchase (seriously?...if I had that amount of money- wouldn't I have canceled it instead?). I gave up so finally I was transferred back to the cancellation department where they didn't even let me talk to the genuine rep from the very first call.

Very disappointed my time wasted, I wouldn't have minded if they gave me some warning prior purchase (since they obviously knew with the long estimated date) or during waiting time. Dell didn't even bother to offer me any compensation during cancellation of wasting my time(only the genuine rep said she could work something out with a few bucks off if I modify my order but I never got to talk with her again so).

To sum:

Waited a month for a backorder from vendor that I did not even know about. Rude and unsympathetic sales reps. Would not buy from or recommend to friends again