Awful Service, nasty people
Mazda Customer Experience specifically directed me to work with service manager Wil Smith to coordinate a Mazda-initiated oil consumption test — a warranty matter. I left three separate voicemail messages on three different occasions. He never called back. Not once.
This isn’t a minor inconvenience. A warranty process stalled entirely because a service manager couldn’t return a single call. Eventually, the dealership withdrew from the test altogether with no explanation.
If you’re dealing with anything beyond a routine oil change — especially anything warranty-related — know that when it actually matters, this is what you can expect: silence. Mazda corporate confirmed the situation in writing, which tells you everything about how normalized this behavior is at this location.
I don’t leave reviews lightly. Three voicemails over multiple occasions with zero response is not an oversight. It’s a pattern.