Dell Reviews 1,026

I returned a Dell laptop using Dell’s official return label and carrier.
The parcel was delivered on 12 September 2025 and received at Dell’s facility.

Despite providing full proof of delivery and repeated follow-ups, Dell refuses
to issue a refund, citing an internal warehouse registration issue.

The device has been out of my possession since delivery.
I am left without the product and without the refund.

Order number: 1023371257

I haven´t got such mixed feelings about a company ever, I think.
Ordered a notebook - delivery delayed, fine. Notebook in a value of 1000 Eur packed very simply, not protected or anything. Since I needed some notebook already, I kept it anyway. After nearly 3 weeks of using this notebook I can say - the model (Dell 16 Plus 2-in-1 Laptop) is "ok", but keyboard is not good quality, hinges aren´t that well either. It´s wobbling extremely. I probably will return it..
Anyway, I ordered an active pen additionally "delivery till Christmas", well it arrived after New Year, thanks for nothing. Description of this pen "developed for Dell 16 Plus 2-in-1", so you would expect that it has all the functions which are shown in official installation video from Dell. It does not. I feel misled.
I think I give up on Dell. Sorry not sorry.

I purchased a very expensive Alienware setup from Dell, including a notebook, two monitors, and a desktop, totaling over €7,000. Unfortunately, this has been a nightmare from the start.

First, one of the monitors arrived defective and had to be replaced. Then, the desktop I bought also had issues and needed to be replaced. The replacement desktop also had problems, requiring the motherboard, processor, and cooler to be replaced. Despite these replacements, the new parts were defective as well. The technician tried to reinstall the old parts, but now nothing works at all. He left saying he didn’t know how to help me and advised me to contact support.

Throughout this process, I have exchanged countless emails with Dell support, but the issues remain unresolved. The 12% discount voucher offered as compensation is a joke, as it requires me to spend more money.

This entire experience has been incredibly frustrating and disappointing. I expected much better quality and service from Dell, especially given the high cost of their products. I hope they can finally resolve this issue, but my patience is running out.

Most unreliable inflexible customer service imaginable. Never make a purchase from Dell Germany if you can avoid it. Especially if you are used to US level service.

I own/owned 3 Dell devices and for each, I had to call in support at least once - my XPS had to get it‘s motherboard changed 2 times, a fully bloated battery (it was flipping bending the aluminium and plastic frame from inside) was not considered to be covered by warranty and my recent acquisition of a PC screen has led to this one failing about a year into it‘s service.
Now, my premium monitor has likely overheated due to use (I live in Germany, how bad can that be) and has decided to enforce on me involuntary off-line time. My oldest laptop had to go 2 years without LAN and then died for no reason - after extensive repairs (free for me, dell had to eat crow for that) however, it actually lives to this day.

If you need to buy a Dell product, basic service for as long as possible (4-5years) seems to be a must.

My best advice though is: No. More. Dell.

Get a ThinkPad, get a Framework laptop, get anything but their product.

No.
More.
Dell.

Thanks for reading

EDIT 06/2024: To Dell's credit: They sent me a brand-new unit within two days, which so far works perfectly - before requiring me to return the broken one, granting me a return window of 10 days.
Whilst the technical support hotline/mail is trash, this service itself is good.

Es ist mir eine Freude Dell zu bewerten.
Selten einen so schlechten Kundensupport erlebt wie bei Dell. Bestellung aufgegeben soweit noch alles OK. Bezahlt... Geld kam aus unerfindlichen Gründen zurück. Support kontaktiert warum das Geld zurückkam... Telefonisch keine chance niemand erreichbar weder unter 069 9792 7320 noch unter der offiziellen 0800er Nummer. Per Mail ist noch schlimmer die antworten verstehen das Problem aber nicht antworten auf Fragen die keiner gestellt hat, schreiben ständig rufe den Support an der nicht erreichbar ist (bereits seit 2 wochen nicht) also wirklich entweder ihr lernt wie man Kunden richtig betreut oder geht einfach den Bach runter, wenn der technische Support genauso ist dann kauft euch lieber von einem anderen Hersteller einen Rechner.
Sorry aber Dell ist ein "saftladen"
Dell Auftragsnummer 1004422163/ Case# 190076095 [ thread::GNzhs3GcJMeiZr2D2QAgaz0:: ]
damit die Damen und Herren bei Dell wissen wer dies geschrieben hat
Bestellung ist storniert !

It will be a pleasure for me to review Dell.
Rarely have I experienced such a bad customer support as Dell. Order placed so far everything is OK. Paid... money came back for some unknown reason. Support contacted why the money came back... No chance by phone, no one can be reached neither on 069 9792 7320 nor via the official 0800 number. By email it's even worse, the answers they just dont understand the problem and don't answer the questions added to the mail, write constantly, call support who can't be reached (not for 2 weeks) so really either you learn how to take care your customers or just leave down the drain, if the technical support is same then you're better buying computer from different manufacturer.
Sorry but Dell is a "sh... shop"
Dell order number 1004422163/ Case# 190076095 [ thread::GNzhs3GcJMeiZr2D2QAgaz0:: ]
so that the ladies and gentlemen at Dell know who wrote this
Order is canceled!

Bought a Dell U4025QW monitor and was asked by Dell to provide a review. I wrote several review texts, but each time, they rejected it due to some vague reasons. Since Dell censors the reviews on their own website (pathetic!), I only give 1 star. Otherwise, I would have given more.

Now my uncensored review of the U4025QW itself:
+ Picture quality with 5K2K resolution is awesome.
+ I really like the smooth 120Hz experience.
+ Uniformity appears pretty good for an IPS screen (my subjective impression).
+ The integrated USB hub does a great job at decluttering my desktop.
+ Positive detail on the KVM: You can set the integrated ethernet port to stick to one source (say, to the laptop which often doesn't have its own ethernet adapter, whereas most PCs already have a dedicated ethernet port) and only KVM-switch the other USB ports (e.g., keyboard, mouse).
- The HDR implementation is so-so. While the screen does have a DisplayHDR 600 certification, it's lack of proper local dimming (say, FALD with many zones) makes HDR scenes look less vivid/less impressive.
- The DP and HDMI cables to connect the video signal to a PC are about 1.8m long, which is typical and suffices to connect to my PC under the desk. However, the USB-A-to-USB-C cable for the KVM/USB data connection is only 1m short which of course does NOT suffice to connect to the PC under the desk. Seriously what-the-heck?! What genius came up with that decision to have one cable almost half as short as the others (while both are supposed to be connected to the same devices) to save a few cents in production costs?
- For gaming, the overdrive ("fast" response time) setting causes noticeable ghosting. It's also visible when scrolling through text documents.
- After resuming my laptop (connected via Thunderbolt 4) from hibernation, it sometimes does not detect the screen's KVM/USB, so I have to un- and re-plug the Thunderbolt cable. This is quite annoying and I didn't have this issue with the stationary Thunderbolt dock I had attached before.
- PD seems to only support either 45W, 90W, or 140W, but not 100W or 65W, which is somewhat of a limitation. (My Lenovo laptop apparently requires a sweet spot of 100W charging, otherwise it complains about a weak charger with anything less than 100W, and it cannot charge with 140W either.)

Overall, this is a great monitor with many strengths, in particular its unique combination of high ultrawide resolution and refresh rate. However, given the (over)pricy costs, its lack of a proper HDR implementation with local dimming (and also smaller issues like the hard-to-explain too-short USB cable) make you wonder whether to more regret than enjoy the purchase.

The company appears to be engaging in misleading practices. Their website indicates that a monitor is in stock and promises a delivery timeline of 3 weeks. However, one day after the monitor was supposed to be shipped, the delivery timeline was extended by nearly 4 weeks. Despite this, their website continues to show the monitor as available in stock. Placing a new order still quotes a delivery time of 3 weeks. Upon conducting brief research online, it seems this tactic is commonly associated with Dell. They are criticized for taking payment (1000 USD in my case) without delivering the products on time.

awful and impolite customer service. I will never buy anything from their official website.

The worst customer service I experienced ever.
Last year I bought a Dell notebook for work - I would never buy Dell myself to begin with because I consider their products overpriced and underspec - also the design is boring to say the least - however our manager wants everybody to buy Dell. The buying experience was ok but when I received the Inspiron 14 5420 - a model for 1000€ !!! - I realized that there was a greyish dirty cheap looking plastic connection part between monitor and casing which was not visible on the shop pictures. I kindly informed the customer service and wanted to swap for another model but the only answer was that since I purchased with a VAT number returns are not eligible. I tried to negotiate but the customer service did not answer anymore. And now 1 year later happens exactly what I expected: the plastic part turns yellow and ugly - I can just tell you guys if you need a new laptop NEVER BUY DELL.

I bought a monitor from Dell. When i first started it, there was a burned smell from the whiring inside the back of the monitor. So i wrote an E-Mail to the Dell-Support just to ask them. If this is something i have to be worried about. The Customer support just sends me back e-mails giving me stupid tasks to test my monitor but they don't answer my question. Since then im always replying, please just answer my question. This has lead to i guess at least 4 weeks of writing e-mails back and forth, still they won`t answer my questions, just ignoring them.

It's the same like it is with microsoft. This will be the last products i will by from them. Not because of the quality but because of the really bad customer support.

Dell Deutschland feels like a scam! Dell seems to use the fine print to avoid basic customer service that every other company provides in 2023.

I am freelance designer, so I ordered the 24" Ultrasharp display and a keyboard/mouse combo. Ordering was fine, but when I tried out the products, I realized I needed a better display and a different mouse & keyboard. No problem, I thought, I will just exchange with Dell and give them more money for better products.

I wrote the customer support that I wanted to upgrade and return the products I had purchased (like is possible with 99% of other electronics companies). Immediately received a "no, you used a VAT number in checkout, we won't help you" with links to legal documents. I tried to nicely ask for an exception, as I was going to give Dell MORE money. But no, again a response "we won't help you, bye".

Dell seems to use the fine print to avoid basic customer service that every other company provides in 2023. DON'T SHOP AT DELL DEUTSCHLAND! Buy from another company or if you have to buy Dell products, use a third party like Cyberport or MediaMarkt that has a return policy.

I read the AGB's before purchase that said there was a return policy, but I missed the one sentence that said "Privatkunde" and the representative was (not) nice enough to point this out. I am a single person business, so being stuck with hardware I can't use is a big problem. I left this interaction feeling embarrassed, scammed out of 500€ and angry.

I can´t decide what review I should actually give...
With the product itself and the purchase I´m not dissatisfied, although there were some incorrect information online when buying the desktop and customer support couldn´t help much...
I don´t trust the company much, lately I was spammed with emails regarding onsite support which is now expiring for me but the wording in emails was again wrong and misleading, trying to make people purchase the extended warranty no matter what... I reaaaalllly hate this.
I won´t buy anything else from Dell anymore

Good experience with my OLED monitor, had some issues along the way and tech support was helpful.

Once I ordered a desktop and it was completely chaos with delays, bad customer service leading to a cancellation. I'd not order desktop PCs from Dell but laptops, monitors and others are fine.

One upside of Dell is a strong warranty that is USA like in Europe. They would replace malfunctioning devices pretty fast, send the replacement device first usually and this is a big comfort in Europe standards.

What a f***ing service. I have a problem with a 1-year old NB that the bios admin password cannot be deleted. The "service" is totally helpless, asks thousdands of silly questions and is not able to help.

What a bullsh*t company.

My 11-months DELL Inspiron 15 5000 dies due to a motherboard problem. Support even tells me that my laptop wasn't new anymore whereas my previous laptop lasted exactly 10 years!

DELL support arranges a pick-up with UPS; The pick-up should happen the next day but, instead, it took 1 week for UPS to come and pick it up. I had to wait all those days at home. In the meanwhile, I call DELL to ask what is happening. One supporter tells me that UPS has already left a notification at my mailbox because I was not there; Both lies, since there was no notification at my mailbox and UPS admitted that they never came. After 1 week, UPS gets my laptop without any safety package as DELL told me. It takes 2 more weeks for DELL to fix and send my laptop back. Total: 3 weeks waiting.

Story continues... After 5 days, laptop doesn't turn on again. Motherboard is burnt for 2nd time! I call DELL support to claim a refund. They wont give it to me. Instead, a technician would come to my home this time. The technician didn't come next day as DELL promised. He comes 2 days later. DELL support lies that this was a misunderstanding about when technician would come. Technician substitutes the burnt motherboard with a new one. Laptop works again.

Story continues... Motherboard is burnt for third time!!! I call support and tell them there is no way I will accept a fix again, οnly refund! Support tells me that they will send me a new laptop instead. I accept it. Support claims that the official approval for swap would take maximum 3 days. I get no call and 4 days later I call them again. DELL tells me this time that there are only 2 days passed (lie) and that those things usually take 2-3 weeks!!!!!! I am getting super angry. Technical supporter wants to get rid of me and connects me to the Customer Care without my consent. Customer Care tells me that this is not the right place and connects me back to the Technical Support, to a new person this time. This one has no idea what is going on; She asks me why my laptop keeps damaging (!) and that there is no new laptop arranged for you! Then, she connects me -- again -- to another technical supporter. This one tells me that the manager needs approximately 1 week to approve and that in total, it needs 3-4 weeks until I get a new laptop (if it is officially approved)!!! Every supporter just adds one more week...

I am still waiting for the approval and the new laptop. I'm frustrated and upset with all this bureaucracy, with supporters giving you different or false information. I really wonder, you have no right as a customer? All this should be illegal.

By far the worst experience ever! It's the last time I buy anything from this unprofessional and unresponsible company called DELL!!!

Bought a XPS Laptop, it crashed with error messages after one year. Technical support and customer service atrocious. Been waiting 3 months and still not fixed. They cannot even coordinate pick up of the machine. Microspot Switzerland refused refund will never purchase off them again. Shocking.

Configured and ordered a Dell Alienware on the 4th December. During the online purchasing procedure at no stage did it mention delays for their product (1-3 days delivery) 1 week after i check in to view my delivery status, Delivery date now 22nd December. Now its the 23rd December still no contact from Dell and my status is still saying not yet in production. Probably the worst company ever to deal with. There is zero customer service and no communication. I will be using the Christmas period to research into legal advice and what to do next. I see I'm not the only one that is totally feed up with this large corporations carrying out in this manner.

Delivery faster than expected.

Delivery was scheduled for Dec 23. Laptop arrived today. Works fine.

Bought the XPS 15 in 2020 and I still have the wobbly trackpad problem. Until now (1 Year later) Dell sadly was unable to fix the problem.

I do like the device in general. The power, duration, display brightness and portability is what I was looking for. I decided for this device over another model from another manufacturer, after spending many hours on research.

Sadly the quality control should be improved. The speakers have a buzzing sound (even after a lot of adjustments) and one key is not working properly. But this is something I can ignore.

The wobbly trackpad on the other hand is something that is really driving you nuts for a portable device you do not want to plug in a mouse every time you are working with a laptop.

I have reported that problem on the 27/11/2020 and had two technicians on-site, sadly with a replacement "ASSY plamrest with fingerprint" with the same manufacturing problem. So we decided not to change it.

DELL admited to the wobbly trackpad issue offically and stated "the problem will be solved for any device shipped in June 2020 and beyond", sadly the warehouses for the replacement parts are still full of the faulty trackpads. Therefore the best advice from the on-site technician (I must admit that both have been very competent, so I trusted their advice) was to wait as long as possible so the new parts arrive in the warehouse. Sadly they do not have an influence in what part they are getting send.

Months later I contacted the DELL support again. After spending countless hours in an AI-Loop that asks me to update my software drivers for a hardware based problem, I got through and DELLs solution was to have my laptop sent in (instead of an on-site visit). After a while I managed to schedule the delivery, notified DELL but after 2 weeks the laptop still didn't get picked up. I asked again what happend, got another on-site appointment, which got cancelled without notice after a couple of days. Contacted DELL support again, they scheduled another on-site appointment. It got cancelled without any notice after 2 weeks.

By now my premium support ran out, all the problem still exist and the time I spent trying to solve this issue would have been better spent working to buy another device.