Deliveroo Reviews 

Absolutely appalling customer service from Deliveroo.

Another huge company treating its customers with complete disregard.

Deliveroo already charges inflated prices on individual food items, then adds a service fee, bag fee, delivery fee, and every other fee imaginable. Despite paying all these extra charges, the quality of service is getting worse.

Orders are clearly overloaded onto riders, which often results in damaged food. In my case, the delivery was mishandled so badly that food spilled all over my partner’s foot, causing a burn that required first aid.

What disappointed me even more was Deliveroo’s customer service. Instead of taking responsibility, they initially refused to provide a full refund, even for the Priority Delivery fee, and offered only a small amount of compensation. It was only after I explained my legal rights regarding goods and services not being provided with reasonable care that they finally agreed to issue a refund.

Customers shouldn’t have to argue or quote consumer rights just to receive fair treatment after a delivery has been mishandled. When people pay premium prices and additional fees, they expect food to arrive safely and customer service to resolve genuine issues professionally.

This experience has completely destroyed my confidence in Deliveroo. I expected much better from a company of this size.

The food comes cold as the delivery driver drops off other food along the wag

Told me clearly it could not take an order at that time
And to try later
I went elsewhere
Their system later automatically make the order I didn’t try again for
Food arrived
Driver said he would sort it out not to worry
Later he was seen putting food 45 mins later out on street and told to take a photo and leave
Two hours on phone with deliveroo
They lied saying driver couldn’t reach em . He clearly could
They admitted error and yet refused to refund £25
I would never deal with them again . Try awful customer care

Order was meant to be delivered between 45 and 75 minutes. Times kept being delayed. After 2 riders were changed and delivery time pushed out to 110 mins plus tried to cancel. Wouldn't let me. Customer service unhelpful. Much later acknolgheded poor service. Here's the lowest level of service. Gave me suggestions on how to manage poor service on deliveroo. Couldn't believe they just didnt do it!!! Deleted my account. Never again

Ordered a delivery during the world cup final from KFC St Albans. When it arrived 2 pieces of chicken (so the main part of the meal) from one meal was missing. I phoned KFC who said I had to complain to deliveroo or next time I was in the shop mention it. I asked if they couldn't just now deliver the missing chicken but was told no. I don't understand how a delivery company can't deliver the items they missed out. I didn't want the money refunded I wanted the person to have their dinner and not have the evening ruined.

Absolutely appalling experience — avoid Deliveroo.

My order arrived cold, and there were no utensils or straws provided for the milkshake and ice cream, making them impossible to enjoy properly. When I contacted customer service, their response was basically, “I guess they ran out of utensils.” What a load of baloney.

They showed no concern, refused to offer a refund, and made absolutely no attempt to put things right, despite the food ending up in the bin. Cold food, missing essentials and useless customer service — a complete waste of money.

I will not be using Deliveroo again.

This was the first time I used Deliveroo, and I received my food about 30 mins late, and the whole food was spilled inside the bag. I immediately cancelled my account and deleted them (after processing my refund). Totally shit service.

Don’t bother selecting express delivery you will not get that! Two hours into the order it was still being packed requested to cancel and Asda would not answer the phone and deliveroo were no help at all. Will never order from here or Asda express again. Absolutely diabolical.

Announce 30 min delivery and still nothing 60min later
Avoid

Biggest con ever deliver cold food missing items and then think a 10 pound refund is acceptable I've nothing better to do with my time so I'll be taking them to a small claims court to get the full refund

The food always arrives cold! They move the delivery time constantly! You will get a message your order is ready and the driver has collected your food then change the eta up to 50 minutes later! Their service fee is over priced! I have decided I will now go with another company local to me! Wake up Deliveroo! Even if I complain to Deliveroo I never get a refund or even a partial refund!

Deliveroo’s complaints procedure doesn’t exist, so don’t waste your time trying. My complaint about a promo code was handled so badly it’s unbelievable this is a major company.

I sent the exact information they requested so they could escalate my complaint, yet they kept sending the same email asking for the same details again. No escalation. No investigation.

In the end, all they offered was a hollow apology saying they “can’t help,” with zero effort to fix the issue and no goodwill gesture whatsoever.

Just here to send you incorrect food with no compensation. Dodgy company. Uber eats it is.

most workers here are very rude. I work at a restaurant and unfortunately the workers who pick up the food are always rushing, never bring in their bags to keep the food warm or telling me to hurry up the kitchen . 0 patience or respect to any of the people making the food or to customers receiving food. for some reason most think theyre entitled and seem to care more about rushing around to get what they want.

I have tried to cancel my order but I could they said the driver it's on its way even if just I placed the order. By mistake I order with an old address and they didn't want to cancel my order. New I will use Deliveroo. Such a failed app. Do not use it. Not recommended

Poor customer service.
Don’t ever buy from them again .
The promotion on the site they are fake and not explained how it works.

One star doesn’t justify it, delivery 4 hours late, then left at the front door, no call couldn’t even be bothered to knock. Shocking customer service that refused to refund, fingers crossed they go into administration, utter trash

🤬Absolutely shocking companies using Deliveroo putting the prices up on top of products is shocking!! Greedy! Anything for profits! So sad as there’s so many people out there can’t drive or get out to shops due to a disability and these companies taking advantage of this Deliveroo. It’s so frustrating to have to pay over the odds absolutely 💯 Disgusting!! 🤬🤬

We ordered through deliveroo and got cold pizza. Mine was awful, I ordered thin and crispy, it was cold and soggy. I tried to heat it up in the oven, it just got greasy.
Deliveroo gave 49p refund. I won't order from either deliveroo or pizza hut again.

Deleted the app after waiting 1 1/2 hours food and all deliveroo could offer was £3 refund when I complained they still sent a rider to the restaurant to collect the food even though It had been sitting there for an hour and a half and expected me to eat it cold. I’m done with deliveroo forever.