Deliveroo Reviews 

Missing items, orders delivered extremely late, deceptive fees, refunds that do not cover the amount you paid for, chat support agents that can’t understand what you’re saying as well as the chat being broken in the first place.

If I could give a lower rating, I would. I made an order, my food took almost two hours, and arrived stone cold. I spoke to someone on their chat who asked me to raise a complaint for compensation. I did this and they compensated me £2.76 on a £30 order! Absolute ridiculous service and then when I spoke to another advisor, they said they couldn’t help at all! Pathetic company, pathetic employees, pathetic service. Little rats!

Worst food delivery company known to man....hands down! 9 times out of 10 they s rew up and duck and dive accountability.
It boggles the mind that a company like this continues to be able to operate / survive.......atrocious service, often the riders dont match the accounts who deliver and they completely lack any accountability!

The worst food delivery company. Kurtis is advising you to used them and removed all other companies (JustEat, UberEats) in order to get a better rate. However, they are not replying to your call, messages or emails. I waited 2 months to create an account where it was related to the previous account, so they are keeping my money without release them to me asking a document from the previous owner.
They tricked me to sign a contract, work with them and now they are not providing the money were my staff worked hard to earn these money. Thief company and rude staff. Line manager or people with leadership doesn't exist on phone call through customer service

not all items delivered and there's nothing you can do about it and this was my first use of them , not again!

They flag people's accounts if they claim too much and even if food hour late there AI still says it was delivered on time , total scam company am contacting my local government ombudsman

Whoever owns deliveroo should be embarrassed & acknowledge that there needs to be improvements in all areas. The 1 star is because the majority of the time the drivers are ok. The website is extremely slow & the fees are a total rip off

Terrible each time they have taken money amd cancelled order never again

Absolutely pathetic customer support, they won't refund me for a order I never received and everyone is sorry and understands but can't refund me, never again!!

I ordered a wingstop to a hospital ward and the driver didnt even attemp to find the entrance to the ward just called me and said it was too dark

This kind of company deserves to go under...

Order delivered with items missing. Contacted customer support who ask for a photo of the receipt which is on the bag. There wasn't a receipt or a bag number...just the sealed bag with the restaurant branding. No photo, no help. So they just lost a customer for the cost of a can of drink...and that's purely on principal. Never again will I give this bunch of Muppets any money.

I wouldn’t even give this company one star! I made an order, they delivered it to the other side of the country! They said it’s a technical issue on their side and gave me credit. Ordered it AGAIN, they then put the wrong house number even though I put the correct address.complained again and they said it’s ok, it’s coming to the correct address. Waiting outside for it, delivery driver said it’s not for our house. Gave them the number to confirm it was. Once we received it, most of order missing and food cold. Complained again and they refused to give me a refund! Do not order with deliveroo!

Ordered but one get one free from bird box Northampton through Deliveroo. I bought one but didn’t get the other free as according to customer service I should have clicked on 2. There was nothing on site to indicate this. Nothing done, no apology. The other order was from harvester which says on the Deliveroo site the burgers are buy one get one free. It turns out they are not and nothing done even through the harvester Deliveroo site says the offer is still on. Customer service don’t care and don’t even feel the need to explain why this has happened.

Ordered food. Spent 22£
Asked for refund and all they returned was 3.44 as there policy for refund for cold items was a percentage
The manager ( Loiy) clearly didn’t understand our concerns
Never again. Go uber or just eats

Misleading Buy 1 Get 1 Free promotion and poor customer resolution

I received a Deliveroo marketing email advertising a Buy 1 Get 1 Free offer for a restaurant. I clicked the email link, selected the restaurant, placed my order, and was charged the full amount.

The problem is that the restaurant page gave no indication whatsoever of which items were included in the promotion. There were no highlighted promotional items, no clear eligibility information, and no warning before checkout that the items I selected were not eligible.

Only after contacting support was I told that the offer applied only to "selected items". As a customer, I had no realistic way of knowing this because Deliveroo advertised the restaurant as part of the campaign without clearly showing which products qualified.

What was most disappointing was the response from Deliveroo. The agents acknowledged my frustration and even agreed that if the promotion was not clearly displayed, customers would have no way of knowing, but they still refused to resolve the issue immediately and pushed the matter into an escalation process.

I have given Deliveroo time to investigate and resolve this. My expectation is simple: if a customer is driven to place an order because of a promotion, the promotion should be clear, available, and honoured where the customer had no way to identify exclusions.

I hope Deliveroo reviews both its campaign process and the restaurant's participation, because customers should not be attracted by an offer that they cannot actually access.

Order #9325

Absolutely disgraceful. I paid for an order that I never received, yet Deliveroo refused to refund me or take any responsibility. Instead, they hid behind a false excuse of “lack of responsiveness,” despite the fact that I did not receive a single phone call or text message from the driver.

It’s astonishing how a company can charge a customer, fail to deliver the order, and then simply refuse to make it right. This wasn’t my mistake—it was a failure in Deliveroo’s delivery process, yet I was the one forced to pay the price.

This isn’t about the money—it’s about customer care, respect, honesty, transparency, and standing behind your own service when things go wrong. To make matters worse, when I tried to submit feedback through the website, I was met with a message saying the feedback service was currently unavailable and to try again later. Even providing feedback seems impossible.

If this is how Deliveroo treats paying customers when something goes wrong, then they clearly have no respect for customer service or accountability. You’ve taken my money without delivering what I paid for, and then refused to take ownership of the situation. I will never use Deliveroo again and will make sure others know exactly how poorly this company handles its own mistakes.

The actual Deliveroo driver and company is amazing
It’s the food that was bad
Deliveroo can’t tell kfc not to put all legs in my bucket
Deliveroo 5 star
KFC 1 star

My food arrived cold, the app told me they would refund 50% of the meal back to me. I usually add it to my account as a voucher for next time, but this time I wanted a refund back to my card. This was 6 weeks ago. I still haven’t received the refund…

i can see why there are so many 1 star reviews, your service STINKS

Ordered the other night. Half the order was missing; the other half was cold & inedible.

I asked for a full refund - this was refused. While polite, and (eventually) offering a goodwill gesture, their customer service rep did not get this right. I remained out of pocket.

On reflection, I have previously experienced deliveroo's poor customer service, but this experience has made me decide to no longer use their services.