I ordered an item in June to be delivered at the beginning of July. So far, no delivery and no estimation date. I sent multiple emails, the last one a month ago, that have been left unanswered. Ther... See more
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Firstly I see a picture with a beautiful pool on the advertisment. A Welness suite where you have to pay the Gym and Pool extra… It was mentioned however disappointed. The suite is nice! , sauna beau... See more
Company replied
I've ordered from DD before, no problems to date, this time was no different, easy enough, shipping charges ok (actually lower than previously). Product was very competitively priced and arrived intac... See more
Company replied
This is not the first time I have ordered with Dein Deal - always issues!! This time it was 2 pairs of IDENTICAL Birkenstock I wanted to choose the colour by seeing them in person . When I tr... See more
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Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
2.8
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Is very central and clean The lady was…
Is very central and clean The lady was very nice and did a great job on my pedicure. Recommendable
29 May 2026
Unprompted review
No delivery, no notice
Although the goods were clearly available one item was not delivered. And I did NOT get any information about that. Although this is forbidden by law in Switzerland!
8 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your valuable feedback.
First of all, we would like to sincerely apologize for the delayed delivery.
As an e-commerce platform, we do not keep a full inventory of all the items we offer. This means that we order many products from our suppliers specifically for our customers only after receiving an order.
The current delay is primarily due to the transition of our internal logistics processes and the switch to a new fulfillment partner. Unfortunately, this transition has led to unexpected delays in processing and delivering your order.
We are doing everything we can to optimize our processes as quickly as possible in order to restore our usual delivery times and offer you even better service in the future.
We are very sorry that we did not keep you sufficiently informed about the status of your order during this process. Transparent communication is very important to us, and we will work to keep you updated in a timely manner in the future.
We ask for your understanding during this challenging phase and wish you a pleasant and relaxing weekend.
Best regards
Deindeal.ch
Charging for delivery spending 200+ CHF…
Charging for delivery when I spend 200+ CHF is out of this world
1 June 2026
Unprompted review
Reply from DeinDeal.ch
Bonjour cher client,
Merci beaucoup pour votre commentaire.
Nous comprenons que vous trouviez cela contrariant et difficile à comprendre que des frais de port soient facturés même pour les commandes d'un montant élevé.
Notre modèle commercial repose toutefois sur la proposition de produits en promotion à prix fortement réduits. Afin de pouvoir continuer à vous offrir ces conditions, nous facturons des frais de port forfaitaires de 5,90 CHF.
Ces frais de port servent exclusivement à couvrir les coûts de transport engagés par nos partenaires logistiques externes. C'est pourquoi les frais de port sont facturés indépendamment du montant de la commande et ne peuvent malheureusement pas être automatiquement supprimés.
Nous comptons sur votre compréhension et vous souhaitons un excellent week-end.
Deindeal.ch
While delayed delivery is becoming a…
While delayed delivery is becoming a usual affair, their customer support team is also taking months long time to process committed refunds. Orders remain stuck for long periods and you are simply expected to cancel the order if you can’t keep waiting without a firm deadline
22 April 2026
Unprompted review
Reply from DeinDeal.ch
Dear Customer,
We would like to sincerely thank you for your valuable feedback.
First and foremost, we would like to formally apologize for the inconvenience caused and the delayed delivery.
We fully understand that this situation is both frustrating and disappointing for you. Please rest assured that we take your concern very seriously and sincerely apologize for the problems that have arisen.
The delays with your order are due to the transition and optimization of our internal logistics processes, as well as the change in our logistics partner. Unfortunately, this transition has led to unexpected delays in the processing and delivery of your order.
We are working hard to further improve our processes so that we can once again offer you the fast delivery times you’ve come to expect.
Due to a current high volume of customer inquiries, we may unfortunately not always be able to respond to every email immediately, which may result in slightly longer processing times. However, we would like to assure you that we handle every inquiry with the utmost care and always strive to assist our customers as quickly as possible and to their complete satisfaction.
Our customer service team is continuously working to process inquiries more efficiently and transparently in order to provide you with the best possible service.
We would like to once again sincerely apologize for the inconvenience caused and hope for your understanding regarding the current situation.
We wish you a wonderful day.
Warm regards
Deindeal.ch
same fraudulent company as mystore.ch
same fraudulent company as mystore.ch. Never order anything from them!
This fraudulent company in their reply to my comment asks me to contact theircustomer service - well, this is what I have been doing in the past months with no success!!! Hey there! You know my case! You exacltly know my request! Send me back my money before you are forced by authorities!
9 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for taking the time to share your experience.
We are truly sorry that you feel deceived—that was by no means our intention. We take your feedback very seriously and would like to sincerely apologize for the inconvenience caused.
Customer satisfaction is very important to us. We would like to review your concern in detail and find a solution that meets your expectations.
Please contact our customer service team so that we can personally address your concern.
We hope to have the opportunity to regain your trust.
We wish you a wonderful day.
Best regards
Deindeal.ch
The item delivered does not match the description
I received the wrong item and am waiting for a resolution on how to proceed. I have already emailed photos and details of the issue to customer service. I expect a replacement shipment containing the correct item as described and ordered. A return with only a refund of the purchase price is not sufficient. CHF 10 vouchers distributed on a blanket basis are not an acceptable solution. The sales contract has been concluded and must be honored by both parties.
Update: At first, I was only reimbursed for the cost of the incorrectly shipped item; I had to file another complaint to get the shipping costs back as well (why should I pay for shipping if they sent the wrong item?)—the shipping costs were eventually credited to my account. Then the amount was credited to my Deindeal account, but I had paid via PayPal and would like to have my money returned to my original payment method. Otherwise, the money will remain frozen in deindeal's account, and the customer will be forced to place another order. I don't agree with that. I’ve been waiting 10 days for the proper refund to PayPal and for a response regarding this matter.
9 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your feedback.
First of all, we would like to apologize for the inconvenience.
We are sorry that you received the wrong product, which did not match your order. We understand that this can be frustrating, especially if you were looking forward to receiving the correct item.
We are working to prevent such errors in the future and appreciate your understanding in this matter.
As we are an e-commerce platform, we are unfortunately unable to ship replacement items directly, as our customer service team does not have access to our inventory.
Our business model is based on collaborating with various suppliers, which means we often order merchandise specifically for our customers, making exchanges impossible.
For this reason, the incorrectly delivered product must first be returned to us, and the desired product must be reordered to ensure the process is handled correctly.
We appreciate your understanding and would like to apologize again for the inconvenience.
We wish you a pleasant day.
Best regards
Deindeal.ch
I ordered on 21 april and still didn’t…
I ordered on 21 april and still didn’t receive the order! Wondering how much more is gonna take i got no explanation
8 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for taking the time to provide your feedback.
We would like to sincerely apologize for the delay in delivery and the resulting inconvenience.
We fully understand that this situation is very frustrating for you, and we deeply regret it.
The delays are due to internal changes in our logistics operations and the transition to a new fulfillment service provider. Unfortunately, this process has led to unexpected bottlenecks in the processing and shipping of your order.
We are working hard to stabilize our processes and reduce delivery times again.
Your order is still being processed and will arrive as soon as possible.
If you no longer wish to wait, we are of course happy to offer you the option to cancel your order. Simply contact our customer service team.
We hope for your understanding regarding the current situation and sincerely apologize once again for the inconvenience.
We wish you a wonderful day.
Deindeal.ch
Part of the order was cancelled due to…
Part of the order was cancelled due to unavailability and one of the items received had the packaging damaged.
5 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your review.
We sincerely apologize that we were unable to deliver your order in full.
Unfortunately, we rely on information from our suppliers regarding product availability. It may happen that a supplier is unable to deliver the ordered goods due to unexpected delivery issues. In such cases, we unfortunately have no way to directly influence the situation. Therefore, our only option is to cancel the affected order and immediately refund the amount you have already paid.
Furthermore, we deeply regret that the packaging of an item was damaged during transport. We kindly ask you to contact our customer service directly so that we can work together to find a satisfactory solution to your issue.
Our team is happy to assist you in the best possible way and resolve any inconveniences.
We appreciate your understanding and wish you a great start to the week.
Best regards
Deindeal.ch
Wrong article
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Customer,
We would like to sincerely thank you for your valuable feedback.
We are truly sorry that you received the wrong item. We would like to formally apologize for the inconvenience this has caused.
We fully understand that this situation is very disappointing and frustrating for you.
To assist you as quickly as possible, we ask that you contact our customer service directly. Our team is happy to help you find a solution and resolve the issue to your satisfaction.
Thank you for your understanding and patience in this matter.
We wish you a relaxing weekend.
Best regards,
Deindeal.ch
This is hands down the worst online…
This is hands down the worst online shopping experience I have ever had.
The website clearly stated that the latest delivery date would be 1/5, yet my order has still not arrived. This company has absolutely no credibility and cannot be trusted. They make promises they have no intention of keeping.
Their customer service is completely useless. They either do not respond properly or provide no real help at all. It is shocking how poorly they treat their customers after taking their money.
I strongly recommend that nobody buys from this website. Save yourself the frustration, wasted time, and disappointment. If a company cannot deliver orders on time and cannot provide basic customer support, it does not deserve customers.
Avoid this website at all costs. Terrible service, broken promises, and a complete lack of professionalism.
23 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello valued customer,
Thank you very much for your valuable feedback and for taking the time to share your experience with us.
First of all, we would like to apologize for the inconvenience caused and the delayed delivery. We know how important reliable and on-time delivery is to you, and we deeply regret that we were unable to meet your expectations in this case.
We fully understand that the current situation is frustrating and disappointing for you. Please be assured that we take your concerns very seriously and are doing everything we can to resolve the issues that have arisen.
The delays are due to the transition of our internal logistics processes and the switch to a new fulfillment partner. While this necessary step is intended to improve our service in the long term, it has unfortunately led to unexpected delays in the processing and delivery of your order in the short term.
We are working hard to optimize the new processes so that delivery times return to their usual levels as quickly as possible. Your order is still being processed, and we are doing everything we can to ensure you receive your items as soon as possible.
If you no longer wish to wait, we fully understand. Please send a brief email to our customer service team so that we can take the necessary steps on your behalf.
We ask for your understanding regarding the current situation and would like to sincerely apologize once again for the inconvenience caused.
We wish you a pleasant day.
Best regards
Deindeal.ch
Reply from DeinDeal.ch
Hello dear customer,
We would like to sincerely thank you for your extremely positive review. Your feedback means a great deal to us and motivates our entire team to continue providing the best possible service.
We are delighted that you were satisfied with your purchase from us and would like to thank you sincerely for your trust.
It would be our great pleasure to welcome you back in the future and continue to provide you with a pleasant shopping experience.
We wish you a wonderful day.
Warm regards,
DeinDeal.ch
They used to be an excellent service
They used to be an excellent service, but since getting a new logistics partner, are terrible.
Ordered a pair of sunglasses, received a jacket instead. Another order was listed as delivered, never came - once I complained, it suddenly showed up. One rather large order is nearly 3 months late and they are refusing to refund me.
2 June 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
Thank you very much for your review and your honest feedback.
We are very sorry to hear that you have been so dissatisfied with our service lately—especially since you used to rate us as excellent. We take your criticism very seriously.
We sincerely apologize for the problems caused by the change in our logistics partner.
Regarding the outstanding, overdue order, we would like to inform you that we have canceled it at your request and you have already been refunded.
We are working hard to optimize our processes with our new logistics partner so that such incidents do not occur in the future. We want to once again provide the service you have come to know and appreciate from us.
If you have any further questions or concerns, please contact our customer service again; we will assist you immediately.
Once again, we apologize for the inconvenience caused and hope that we can regain your trust.
We wish you a pleasant day.
Best regards,
Deindeal.ch
Everything went wrong
Everything, delivery was messed up with red wine. The product was not as descriped, the packaging also had a hole in it. The client service is more than lame and had to write like 3 times to get an answer. Horrible company. Not recommend
20 May 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Britt,
We would like to sincerely thank you for your review and feedback.
We are very sorry that you encountered several issues with your order.
We deeply regret that your package was damaged during shipping and that the product you received did not meet your expectations. We understand how disappointing this experience can be, and we would like to formally apologize for it.
Due to a current high volume of customer inquiries, we are unfortunately unable to respond to every email immediately. We ask for your understanding regarding the delay in processing your request and would like to express our sincere apologies. We know this was frustrating for you, and we are working hard to reduce our response times for our customers.
We have already refunded the purchase amount for the affected item. If you need further assistance or have any remaining questions, please do not hesitate to contact our customer service again. We assure you that we will process your request as quickly as possible.
We would like to apologize once again for the inconvenience caused and hope that we will have the opportunity to restore your trust in our company.
We wish you a pleasant day.
Best regards
Deindeal.ch
Must put the name of service as ‚Nail will be done by beginner artist‘
The lady was kindly, and lovely however she was not able to speak German, nor English. I can definitely say that she was not qualified nail artist, because it took longer than 3hours to do nail and pedi, the length of nail, colouring, cuticlee removal were not good. I even received an infection afterwards on my right nail. I took a photo and sent to owner with long feedback, but have not heard anything back. Wanted to search new nail shop, but sadly not here.
28 May 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
We would like to sincerely thank you for taking the time to share your feedback with us.
We are truly sorry that you were not satisfied with the service provided by our partner. Our goal is always to provide our customers with a positive experience, and we regret that we were unable to do so in your case.
We understand your disappointment and deeply regret that you were unable to resolve your issue directly with the partner. Your feedback is extremely valuable to us, as it helps us review and improve the quality of our partners.
We will forward your concern immediately to the relevant department so that they can review the situation and take appropriate action if necessary.
We would like to apologize again for the inconvenience and wish you a good start to the week.
Best regards
Deindeal.ch
Delivery delay via Planzer
Delivery is terrible via Planzer. No communication after we booked, but did not receive delivery of our pool. Hot summer days wasted
Pool arrived a few days late
27 May 2026
Unprompted review
Reply from DeinDeal.ch
Hello valued customer,
We would like to sincerely thank you for your feedback.
We are truly sorry that your order did not arrive as planned.
Once we have handed the package over to the shipping provider Planzer, it is standard procedure for Planzer to contact our customers directly to arrange a suitable delivery date. We deeply regret that this step has not yet been taken in your case.
To best assist you, we kindly ask that you contact our customer service team. Together, we can then determine how to resolve your issue as quickly as possible. We can either contact Planzer ourselves to clarify the status of your order, or you have the option of contacting Planzer directly by phone.
We appreciate your understanding and wish you a great start to the week.
Best regards
Deindeal.ch
Very poor service
I ordered a product back in April with an expected delivery at the end of April (26-29) and not only has the product not arrived 1 month later (28th of May) but I can't even get an update on a new ETA or status.
Very poor service from my side
28 May 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Fuentes,
Thank you very much for your feedback and for taking the time to share your experience with us.
We are truly sorry that the delivery of your order was so significantly delayed and that you felt our customer service did not keep you sufficiently informed. This does not reflect the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We understand that long wait times and unclear communication can be very frustrating.
Currently, significant delays have occurred due to the transition of our internal logistics processes and the switch to a new fulfillment partner. Unfortunately, this transition has led to unexpected delays in the processing and delivery of your order. We are working hard to optimize our processes and return delivery times to normal.
If you’d like, we can review your order together.
We appreciate your understanding of the current situation and would like to sincerely apologize once again for the inconvenience caused.
We wish you a great start to the week.
Best regards,
Deindeal.ch
Unsatisfied
I have never had a problem with ordering from deindeal but the last order that i orders took half a month, that in the end when the product was supposed to be delivered i got a mail saying that they have cancelled my order. I think that’s not okey to wait that long so at the end you receive bad news. And the process for getting your money back takes so long on top of that it took them 1 week to reply to the email that i send them, so the costumer service is also not so good.
8 May 2026
Unprompted review
Reply from DeinDeal.ch
Hello Ms. Mancevska,
Thank you very much for your feedback.
We are truly sorry that your last order did not go as smoothly as usual and that you ended up receiving a cancellation notice. We completely understand how frustrating it is to wait so long only to receive such a message.
Unfortunately, we had to cancel your order due to unforeseen delivery issues on our supplier’s part. In this case, the goods could not be delivered to us on time, so cancellation was the only viable option to ensure you received your refund as quickly as possible.
We know that refunds are not something people like to wait for—we completely agree with you on that.
Depending on the volume, processing may unfortunately take some time, and we are working hard to further speed up this process.
We also sincerely apologize for the long wait for our email response. Due to the current high volume of inquiries, there are unfortunately delays in customer service, which we naturally aim to improve.
We hope you will give us another chance so that we can once again impress you with our usual level of service in the future.
Thank you very much for your understanding.
We wish you a wonderful day.
Warm regards
Deindeal.ch
Delay in delivery
I have ordered two items, and only one item has been delivered. The second item is delayed, and there is no information on when it will be delivered. No information from Dein Deal.
25 April 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Petrovski,
Thank you very much for your feedback. We sincerely apologize for the delay in the delivery of your order and for the fact that you did not receive any updates on its status. This is not the level of service we aim to provide.
The delay is due to the transition of our internal logistics processes and the switch to a new fulfillment partner. This is by no means meant to be an excuse—we know that you have every right to expect timely and transparent delivery.
Unfortunately, this transition has led to unexpected delays in processing and shipping your order.
We are working hard to optimize our processes and return delivery times to normal.
We would like to assure you that your order is still being processed and that you will receive your items as soon as possible.
We sincerely apologize for the inconvenience and thank you for your patience.
We wish you a pleasant day.
Best regards
Deindeal.ch
Good deal on the price and quick…
Good deal on the price and quick delivery.
25 May 2026
Unprompted review
I lost my voucher
I lost my voucher, and DeinDeal.ch sent it immediatly to me with email. Great and fast service! Thanks.
20 March 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
Thank you for the stars and your feedback.
We are very pleased to hear that your request was handled promptly and to your complete satisfaction.
Your feedback motivates us to continue doing our best. We hope to be able to assist you again in the future!
We wish you a great start to the week.
Best regards,
Deindeal.ch
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