Defence Discount Service Reviews 

Great experience for organising my blue light card by John.
Straight forward application to fill out and super fast dealing with it and approval via email.
great idea the card and look forward to getting some discounts, thanks again John :)

Rhiannon took positive steps to try and rectify the non appearnce of the banner telling me my card needed renewing. Turned out it was not at the DDS end but some setting on the browser I was using. Changed Browser and all worked as it should

Excellent customer service and very helpful from Clover

I am most impressed with Defence Discount especially the discounts ex members of the armed forces get, even us old national servicemen.
Most of all if you have a problem like I had you can count on top class support and help like I received from Tracy, just brilliant thanks

I was having difficulty getting into my account. Got in touch with DDS and was contacted by Rhiannon who solved my issue with ease and now I’m back in. Many thanks!

As I was unable to validate my card or pay for it. I asked if my account could be deleted so I could re apply
This was done quickly and the process to re apply was easy via the website and finally the app, my card was validated next day and I have paid my due £5.00 and my physical card has been printed and is on the way.
Excellent service, even though you have to do it on line.

It was massively more difficult to register on the DDS website; and subsequently apply for a Privilege card than I expected. The process took about 3 weeks in total. That said; the lovely Clover helped me navigate the various protocol and website challenges as these arose; and we got there in the end ! Waiting for the Privilege Card to arrive.

The DDS card is an essential bit of kit that makes us veterans feel a little more appreciated, good stuff and keep up the good work.

Fantastic. Couldn’t ask for anything more. Rhiannon was very professional and very helpful. Quick responses and provided answers to all questions. 5*****

I had a small problem and I needed to change my email. There was a spot of confusion however along came Rianna. By this time I was almost at my wits end however she persevered and I finally had a more than satisfactory conclusion. Well done Rianna.

After a period of inactivity with my account, I found I couldn’t log in. Contacted DDS and over a few days, and some verification, Clover was able to reset my access and merge two accounts (didn’t recall ever doing that, so very well done to them). If it does feel like a while before DDS respond to your help ticket, don’t worry- they have to be thorough and they will sort it in the end. Thanks DDS!

Reece was exceptionally helpful when I required a renewal of my membership, taking care of all login queries and password resets.

Had a minor problem with downloading a discount code. Rhiannon was quick to respond and gave some great tips on how to resolve the issue

I emailed DDS to change my email address. Clover dealt with my issue with no hassle.
Thank you Clover.

Great service from Rhiannon. Now just looking forward to seeing our offer go live so Defence and Bluelight Card holders can make the most of it this Spring!

Portsmouth Royal Dockyard offers a 30% discount to DDS card holders but wasn’t mentioned on the DDS website/App. An email to the team yielded a success. And the team had the courtesy in letting me know when is was updated. Well done.

I was having difficulty getting into my account, for some reason I’d been unable to log into it. I asked DDS for help in this matter and was contacted by Tracy, then over the course of several days Tracy gave me advice on what to do. A very helpful lady that managed to resolve this very frustrating problem, a big thanks to her for all that she did.

Bought a reloadable card for a trip away and loaded it with money. When to use it in the restaurant and the pin is missing 2 numbers. We called the number provided with the purchase through defence discount to be told there is nothing they can do! The second person said because the card was activated we have lost the money and the third person laughed! Defence discount are no longer contactable as they have switch off their phone lines so I guess it will have to be a charge back through the bank. You pay for this card and you don’t expect a company to rip off ex service people. Wonder if the press would be interested

Lorenzo dealt with my own self induced problem with charm and efficiency.

I dealt with Amy when I encountered a problem when I tried to pay for my defence discount card.
Her help, guidance and knowledge helped me solve the problem and it went through smoothly.
Without her hp, I would have been flummoxed.