Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more
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Review summary
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Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more
Company replied
In every way DeepCharts is the best. Absolute BEAST of a platform designed by traders for traders. I mean, come on, this is Fabio Valentini's personal platform, shaped under his direction and battle t... See more
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Company details
Written by the company
We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.
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4.7
Excellent
250 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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My Deepcharts support experience
My experiences with the Deepcharts VIP customer support has been uniformly satisfying. I have extensive experience interacting with the support staff of other trading platforms, and while some are good, the Deepcharts team beats them all. I usually get a clear answer to my question or issue quickly; for the more challenging cases the support rep will deep dive, stay with the problem and call in necessary resources until resolution is achieved. This is the way EVERY tech support operation should be run--very knowledgeable, highly effective and unfailingly courteous.
26 May 2026
Unprompted review
Reply from deepcharts™
Hi Borges,
thank you for taking the time to share such detailed feedback regarding your experience with the DeepCharts VIP support team.
We truly appreciate your perspective, especially coming from someone with extensive experience interacting with support teams across multiple trading platforms.
Providing clear, efficient, and respectful assistance — while staying committed to resolving even the more complex issues — is exactly the standard we aim to maintain every day.
Your recognition of the team’s professionalism, persistence, and technical knowledge genuinely means a lot to us, and we’ll make sure your feedback is shared internally with the entire support staff.
Thanks again for your trust, support, and kind words.
The DeepCharts team
anish pujari was very helpful with…
anish pujari was very helpful with helping me setup my dxfeed problem was fixed immediately love it
26 May 2026
Unprompted review
Reply from deepcharts™
Hi Thabo,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that Anish was able to help you resolve your dxFeed setup issue quickly and efficiently. We’ll make sure your kind words are shared with him.
Thanks again for your trust and support.
The DeepCharts team
The king of them all
i really love deepcharts. it has many positives. great platform for optimal execution. their support is working around the clock and sort your query straight away, particular shout out Siavash Ebrahimi, top guy! But i think their beta versions have a lot of bugs so dnt use the beta ones. overall i am very happy, this is by far the best trading software of them all.
25 May 2026
Unprompted review
Reply from deepcharts™
Hi Ali,
thank you for taking the time to share such detailed and balanced feedback.
We’re very glad to hear that DeepCharts has had such a positive impact on your trading workflow and execution experience, and that the support team has consistently been able to assist you quickly whenever needed.
We’ll also make sure your kind words are shared with Siavash.
At the same time, we appreciate your honest note regarding beta versions. Early-access builds are designed to introduce new features and improvements more rapidly, but they can naturally include instability while being refined and tested further. Feedback like yours is extremely valuable in helping improve them over time.
Thanks again for your trust, support, and thoughtful perspective.
The DeepCharts team
i was truly lost before i came across…
i was truly lost before i came across this site and was gussing my trades but now thanks to deep chart and dom i finaly have a clear prosses that beats the phycology part out that i know it works with proof of bluprint and foot print thank you guys soo much for the tools and showing us how to use it
25 May 2026
Unprompted review
Reply from deepcharts™
Hi Aria,
thank you for sharing such an honest and personal experience.
We’re truly glad to hear that DeepCharts and DeepDOM helped bring more structure, clarity, and confidence to your trading process. One of the main goals behind the platform and educational content is exactly that: helping traders move away from guessing and toward a more objective, data-driven understanding of the market.
It’s also great to know that the footprint and blueprint tools have been valuable in helping you build that confidence through real market information rather than emotion alone.
Thanks again for your trust, support, and kind words.
The DeepCharts team
Easy to understand and use
25 May 2026
Reply from deepcharts™
Hi Ahmad,
thank you for your feedback, we truly appreciate it.
We’re glad to hear that you find the platform easy to understand and use. Creating a smooth and intuitive experience is something we care deeply about.
Thanks again for your trust and support.
The DeepCharts team
Best support i ever have the support…
Best support i ever have the support is fast good and give strait informations for fast results my supporter was (Anish Pujari)
25 May 2026
Unprompted review
Reply from deepcharts™
Hi Maximilian,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you had such a positive experience with the support team and that Anish was able to assist you quickly and clearly. We’ll make sure your kind words are shared with him.
Thanks again for your trust and support.
The DeepCharts team
they were straight to the point
they were straight to the point, they knew what they were talking about, no fluff, it was great to get actual answers
25 May 2026
Unprompted review
Reply from deepcharts™
Hi Peter,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that the support experience was clear, direct, and genuinely helpful. Providing practical answers without unnecessary back-and-forth is something we strongly value.
Thanks again for your trust and support.
The DeepCharts team
They are alway quick and effecient in…
They are alway quick and effecient in helping their customers, I love It !
24 May 2026
Unprompted review
Reply from deepcharts™
Hi Norman,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you’ve had such a positive experience with the speed and efficiency of the support team.
Thanks again for your trust and support.
The DeepCharts team
Reply from deepcharts™
Hi Yosef,
thank you for your feedback, we really appreciate it.
We’re glad to hear that you’re finding the platform useful and that your experience has been positive so far.
Thanks again for your trust and support.
The DeepCharts team
DeepCharts is already a highly capable…
DeepCharts is already a highly capable platform, and its current trajectory makes it clear that the next one to two years will bring even more refinement and power. The development pace is serious, the updates are meaningful, and the foundation being built is far stronger than what most competitors offer.
The negative reviews complaining about “lags” and “bugs” are overwhelmingly from users with unstable operating systems or extremely weak hardware. I am running 64GB RAM, a last‑generation Ryzen R9, HP Omen, on Wi‑Fi, and I have not encountered a single performance issue. No delays. No crashes. No instability. The platform performs exactly as intended. The difference is simple: my system is clean, modern, and properly maintained.
Regarding refund complaints, the terms and conditions are publicly available and clearly written. Any responsible customer reads what they are agreeing to before purchasing software. This is standard business practice and a necessary protection against misuse and unrealistic expectations.
DeepCharts is strong now and will only improve. The platform is not the problem. The loudest critics are exposing the limitations of their own systems, not the limitations of the product.
24 May 2026
Unprompted review
Reply from deepcharts™
Hi Mr. Dimitrov,
thank you for taking the time to share such a detailed and thoughtful perspective.
We truly appreciate your recognition of the work, development pace, and long-term vision behind DeepCharts. Building a professional trading platform while continuously expanding its capabilities is a demanding process, and feedback from experienced users who understand both the technical and operational side of trading environments is extremely valuable.
We also appreciate your balanced perspective regarding system performance and infrastructure requirements. Real-time market analysis platforms processing large amounts of live data naturally depend on many external variables, including hardware configuration, operating system stability, data feeds, and local environment quality.
Most importantly, we’re very glad to hear that the platform has delivered a stable and performant experience within your workflow and setup.
Thank you again for your trust, support, and for taking the time to share such constructive feedback with the community.
The DeepCharts team
Deep Charts makes powerful
Deep Charts makes powerful, institution-level tools accessible to everyday traders — without the steep learning curve. The platform is graphically polished and genuinely easy to navigate.
21 May 2026
Unprompted review
Reply from deepcharts™
Hi Alex,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that you value the balance between professional-grade functionality and ease of use. Making advanced trading tools accessible without overwhelming the user experience is one of the core goals behind DeepCharts.
It’s also great to know that you appreciate the platform’s interface and overall usability.
Thanks again for your trust and support.
The DeepCharts team
im using their software for a while now…
im using their software for a while now and i can say that its awesome ,it includes all the features that you need and the support is outstanding !
23 May 2026
Unprompted review
Reply from deepcharts™
Hi Yordan,
thank you for your feedback and continued support, we truly appreciate it.
We’re very glad to hear that the platform has been meeting your needs and that your experience with the support team has been positive as well.
Thanks again for your trust and for being part of the DeepCharts community.
The DeepCharts team
Reply from deepcharts™
Hi Norbert,
thank you for your feedback, we really appreciate it.
We’re glad to hear that Anish was able to assist you quickly and provide a positive support experience. We’ll make sure your message is shared with him.
Thanks again for your trust and support.
The DeepCharts team
Thank You Anish for your support.
22 May 2026
Unprompted review
Reply from deepcharts™
Hi Vishvajeet,
thank you for your feedback, we truly appreciate it.
We’re glad to hear that Anish was able to help you and provide a positive support experience. We’ll make sure your kind words are shared with him.
Thanks again for your trust and support.
The DeepCharts team
Reply from deepcharts™
Hi Travis,
thank you for your feedback, we truly appreciate it.
We’re very glad to hear that Mobin was able to assist you with patience and kindness throughout the process. We’ll make sure your message is shared with him.
Thanks again for your trust and support.
The DeepCharts team
I’ve been using Deepcharts since October 2025... its mindblowing
I’ve been using Deepcharts since October 2025, and after trying platforms like NinjaTrader, MetaTrader, cTrader, Thinkorswim, and several web-based platforms, I can confidently say this is the most user-friendly trading platform I’ve ever used.
The indicators, order flow tools, and the quality of data available have completely changed the way I trade and make decisions. Everything feels designed for serious traders who actually need speed, clarity, and precision.
One of the biggest differences is the support team. They are available 24/7 and have always been there whenever I’ve had questions about the platform, data feeds, or indicators. That level of support is rare nowadays.
The educational content alone — especially around order flow and how to properly use the indicators — is worth far more than the subscription cost. It’s not just a platform; it’s an ecosystem that helps traders improve.
If you want to trade professionally, you need professional tools, and Deepcharts is exactly that. At this point, I honestly can’t see myself going back to older platforms unless something significantly better is created in the future.
21 May 2026
Unprompted review
Reply from deepcharts™
Hi Roman,
thank you for taking the time to share such a detailed and thoughtful review.
We truly appreciate your perspective, especially coming from someone who has experience with several well-known trading platforms over the years.
It’s great to hear that you value the usability, order flow tools, data quality, and overall trading experience provided by DeepCharts. Creating an environment focused on speed, clarity, and precision for serious traders is exactly what we strive for.
We’re also very glad to know that the support team and educational content have made a meaningful difference throughout your journey.
Your description of DeepCharts as an ecosystem rather than just a platform genuinely means a lot to us.
Thanks again for your trust, support, and for being part of the community since 2025.
The DeepCharts team
Reply from deepcharts™
Hi Pedro,
thank you for your feedback and support, we truly appreciate it.
We’re glad to hear that you’re enjoying the platform.
Thanks again for your trust.
The DeepCharts team
the best platform for orderflow
dont waste your money on OF , get deepchart and start your OF, if you know what i mean!!!
21 May 2026
Reply from deepcharts™
Hi Anas,
thank you for your enthusiasm and support, we really appreciate it.
We’re glad to hear that DeepCharts has had such a positive impact on your (OF - lol) order flow trading experience.
Thanks again for your trust and recommendation ;)
The DeepCharts team
Came from Atas. Never was satisfied more
I came to DeepCharts from Atas and I was really satisfied with my experience here. Everything just works smooth, obviouse and comfortable to the eyes. I needed ChatGPT to set my Atas up. Here I just have to look around and it all comes as it should be. Amazing UI, amazing platform, tons of features. Even tho its a bit more expensive, one good trade will cover the difference for the year ahead
21 May 2026
Reply from deepcharts™
Hi Andii,
thank you for taking the time to share your experience.
We truly appreciate your comparison and are very glad to hear that the transition to DeepCharts has felt smooth, intuitive, and comfortable for your workflow.
Ease of use, clarity of interface, and accessibility of advanced tools are all areas we put a strong focus on, so it’s great to know that this made a real difference for you.
We’re also happy to hear that the overall platform experience and feature set have met your expectations.
Thanks again for your trust and support.
The DeepCharts team
Number 1!!!!
I have been an order flow student/trader for 8 years, and have used all of the so called best platforms on the market. I can honestly say that Deepcharts stands out as the very best and still has not realised it's full potential! The platform, team and education is on another level! Thank you.
21 May 2026
Unprompted review
Reply from deepcharts™
Hi Jason,
thank you for sharing your experience and perspective.
Feedback from traders with many years of order flow experience and exposure to multiple professional platforms is especially meaningful to us.
We’re very glad to hear that you value not only the platform itself, but also the team and the educational side of the ecosystem.
It’s also motivating to hear your thoughts about the future potential of DeepCharts as the platform continues to evolve and improve.
Thanks again for your trust, support, and for being part of the community.
The DeepCharts team
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