Great customer service from Brighton store Ben and Rami on the bike area. They have given great advice and help. The only reason I have given 4 stars is that it was difficult to get actual phone con... See more
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Quality can be a bit iffy but decent prices and straightforward ordering and returns. Nice to be able to see if stuff is available in a specific store to go and look before purchase.
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Recent visit to Southampton . Went to tills to pay but needed tag removed, till was flashing help sign but one person on click and collect bay with queue. Increased frustration as no one coming to... See more
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Communication is very poor - no telephone number, only WhatsApp, and they don’t reply until three days later. You have to repeat your question, but often you get no response.
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Company details
About Decathlon UK Ltd
Written by the company
About Decathlon
Decathlon‘s motto of making sport accessible for the many, is not just a mission statement, of our company Decathlon, its a way of life. The company was founded in 1976 and offers 70 sports under one roof. No matter what age, spending power or sports ability, everyone can find the right product for them from a mountain bike to a surfboard. With its 75 own brands alone the company has more than 35 000 different products sold by more than 1500 retail stores in 52 countries. All that with a low price and high quality.
365 Day Returns, 2 years warranty minimum on Decathlon brands for members
You are protected!
Instore and online purchases typically come with a 365 day return policy when purchased with a Decathlon Account. Full details are available via the link below.
Our products typically come with a two year guarantee for members. Where possible this guarantee is longer, for example life time guarantees on our bike frames and ten years on ruck sacks. The easiest way to activate this guarantee is with a Decathlon Account. Full details are available via the link below.
https://www.decathlon.co.uk/help/
Contact info
Decathlon UK Ltd, 9 Maritime St, Rotherhithe , SE16 7FU, London, United Kingdom
- customer.enquiries@decathlon.com
- www.decathlon.co.uk
3.5
Average
47K reviews
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Reply from Decathlon UK Ltd
Hello Keith,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Great shop to get your essentials for…
Great shop to get your essentials for all things to have a healthy active lifestyle.
We bought two kites this summer and they were inexpensive ( about £7 each) but very effective for the kids. Would definitely recommend.
18 August 2026
Reply from Decathlon UK Ltd
Hello Olyden,
Thank you for your review.
We are truly pleased to know about your positive experience with the kites.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hello Kenny,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Good quality and good value for money
Been shopping at Decathlon for the past 20 years and everything is still good quality and very affordable, the Van Rysel range in particular
5 August 2026
Reply from Decathlon UK Ltd
Hey Graham,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon for so many years.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hey Anon,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Reply from Decathlon UK Ltd
Hi Phil,
We are truly pleased to know about your positive experience with our service, quality, and pricing. We look forward to your next visit!
Best regards,
The Decathlon UK Team
Fantastic service
We live on the Isle of man and arranged a specific trip to pick up an online order from the Warrington branch (you do not deliver to the Isle of man unfortunately). After a panic about the online order not being ready for pick up, phoned the branch, they could not have been more helpful especially Becky who picked the items available in store in case the order didn't turn up. When we arrived the order had arrived but needed some changes due to fitting etc. Once again, Becky was there and was incredibly helpful. She made what could have been a stressful trip into a fantastic shopping experience her sense of humour, along with her patience, was second to none. We still talk about how much fun that was! Thank you
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
Purchased the trail running water proof…
Purchased the trail running water proof jacket. Its brilliant. The quality of decathlon products is fantastic for the money paid. Would highly recommend for all sports gear, especially running and hiking.
15 July 2026
Reply from Decathlon UK Ltd
Hello there,
We’re happy to hear that you had a great experience with us
Thank you for your kind words, your review is greatly appreciated
Best regards,
The Decathlon UK Team
Always like a visit to Decathlon as the…
Always like a visit to Decathlon as the store in Kingston, though busy, is always well stocked. The own brand cycling shorts are excellent quality and my go to shorts
4 July 2026
Reply from Decathlon UK Ltd
Hello there,
We’re happy to hear that you had a great experience with us
Thank you for your kind words, your review is greatly appreciated
Best regards,
The Decathlon UK Team
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
Mostly good, quality mixed
Quality can be a bit iffy but decent prices and straightforward ordering and returns. Nice to be able to see if stuff is available in a specific store to go and look before purchase.
30 August 2026
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
Decathlon Guildford - 5* Service
I had a really great experience at Decathlon Guildford, especially thanks to Alex in the bike section. He was super patient and took the time to explain how different bike locks work without making me feel rushed. You could really tell he cared about giving helpful advice rather than just making a quick sale.
Thanks to his guidance, I felt confident purchasing a much higher end lock, knowing it was money well invested. Alex helped me make a decision that will likely save me a lot of future headaches. Highly recommended! Thanks Alex!
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you very much for taking the time to leave a review, your kind words about the service you received in the store are greatly appreciated. We’re thrilled to hear that you had a great experience!
To make the store aware of your thoughts, please leave a Google review to tell them how about the role they played in your experience there.
Thank you again for your review.
Kind regards,
The Decathlon UK Team.
Cancelled four times
Exactly the same a s last four times, advertising stock that they don't deliver and simply refund..
Not hard to remove an item from stock if you haven't got it, offered me a £5 voucher last time, which is not what I wanted if you have t got the goods I want....
Very poor last six months this company...
26 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
7 weeks and still waiting on a refund!!
I purchased an item via Decathalons marketplace from Tii Brands. The item itself was just shy of £200 and was faulty. I have been pursuing a refund for them since 19/07/26. It was 05/08/26 before I was provided a shipping label to return the item. It is now 04/09/26 and I still haven’t received the refund. The whole process has been absolutely abysmal. I will never buy from Decathalon nor their marketplace again. Avoid at all costs!
19 July 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your thoughts on your experience with our Marketplace service. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
I ordered a paddle board via the…
I ordered a paddle board via the marketplace. It was due to be delivered last week and I still haven’t received it. No response on WhatsApp and after five days, I got a response to my email enquiry saying that they’re checking with the marketplace seller and will let me know when they have a response. It’s still markets as “on its way” on the UPS tracking. It’s been like that for more than two weeks now. I can’t get a refund and needed the board this weekend. They state that they’ll respond within 48 hours but each time I’ve contacted them, it’s taken 4-5 days to get back to me.
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issues you have experienced with your Marketplace order
We are aware of your existing contact and it is currently with our Customer Service team. Our current response time is approximately 48 hours. Rest assured our team will respond through your original conversation as soon as they reach your case.
You do not need to contact us again through another channel, as we have the information required and will continue the conversation directly with you.
Kindest regards,
The Decathlon UK Team.
Very disappointed with this purchase.
The tracksuit only arrived yesterday and after just one wash it has already fallen to bits. The logo is wonky, all of the fluffy bits are falling off, and the overall quality is awful.
I’ve never had an item deteriorate this badly after one wash, especially after only receiving it yesterday. It certainly doesn’t look or feel like the genuine item it was advertised as. Very disappointed and would not recommend.
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thanks very much for taking the time to leave your review.
We’re very sorry to hear about the problem you experienced with your Marketplace order
We will reach out to you directly by email to discuss this further
Kinest regards,
The Decathlon UK Team
Item I ordered ready to collect
Item I ordered ready to collect. Hard to find way around store. Long way to walk to find one item.
14 August 2026
Reply from Decathlon UK Ltd
Hello Ruth,
We appreciate your feedback regarding the store layout and the difficulty you experienced. We are always working to improve navigation for our customers.
Best regards,
The Decathlon UK Team
Poor communication for online shopping
I placed an order online, and paid extra for fast delivery, for a holiday. The item did not arrive. I got an email that there was no stock in the UK, and that it would be sourced from abroad. No customer telephone line, then I had to chat with a bot on social media, in the end it wrote that they write that responding on social media can take several days. I tried to book a callback as on their website but it states that no slots are available. Now I feel like the company is a scam. I thought they were a real brand.
Update. Now the item that I order did arrive on the original delivery date, even though I was told via email that it would be over three days late.
Seems to be a communication issue at Decathlon.
2 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Noor,
Thank you for taking the time to leave your review.
We’re very sorry to hear about
We are aware of your existing contact and it is currently with our Customer Service team. Our current response time is approximately 48 hours. Rest assured our team will respond through your original conversation as soon as they reach your case.
You do not need to contact us again through another channel, as we have the information required and will continue the conversation directly with you.
Kindest regards,
The Decathlon UK Team.
Great new gear
15 August 2026
Reply from Decathlon UK Ltd
Hello there,
We’re happy to hear that you had a great experience with us
Thank you for your review
Best regards,
The Decathlon UK Team
Advice from assistants helped me choose my product.
4 August 2026
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
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