Decántalo Reviews 

1,835
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I placed a large order of some lovely wines and whiskeys but when my delivery arrived I had received 12 bottles of another wine, not my order. Fearing the worst I sent a note to the email address bu... See more

Rated 5 out of 5 stars

Prompt response to my enquiries, efficient service & friendly assistance.We holiday in Málaga on a regular basis: Decántalo assist in pairing wines with our choice of food for our stay. The wines &... See more

Rated 5 out of 5 stars

Lots of great and interesting wines in the shop. Low prices and some items are not available in Denmark. Good information and describtion of wines and wineries. Easy to navigate on the web site. Help... See more

Company replied

Rated 1 out of 5 stars

I happily ordered over the years at decantalo, but my recent experience is a disaster. They announce the prices including VAT, but at checkout another 21% is added. I am based in Luxembourg, so it is... See more

Company details

  1. Wine Store

Written by the company

Decántalo, your on-line wine shop where you can buy all the best red wine, white wine, rosé wine and cava, and always at the best price!


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,835)

256 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BRILLIANT AS USUAL

Usual great service. Good price, I always buy Pedro Ximinez sherry. Packaged really well, all bottles kept separate and the cardboard is copper stapled on the top for security.

23 October 2024
Unprompted review
Rated 4 out of 5 stars

Wine

I have ordered several times from Decantelo the service is very good and delivered quuickly for Belgium but I think delivery should be normaly free because they have become so much more expensive like the cava (the same bottle as decantelo ) in our supermarket has the same price.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
Great selection of wines - some not available from other UK based retailers. Well laid out web pages, easy to search.
Fantastic Customer service

15 September 2024
Unprompted review
Rated 1 out of 5 stars

Did not get the bottles I ordered

Did not get the bottles I ordered. Instead of €400+ of wines I got approximately €40 of wines. Have tried getting in touch several times - but have not received any confirmation regarding solution after one week. Very difficult to get response from

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Finn

I have just received package no. xx . And I am very happy with the service you provide. Many thanks for the bottles of wine you sent. just for your information: In the delivery, 4 glasses were broken, but 2 were whole. So I have received a total of 7 whole glasses and only ordered 6. So everything is fine. And again many thanks for the good service you provide

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Top marks right through

They have a great range of wines for the enthusiast. When I placed my order I was quickly advised to the status of the order and the quantities available for despatch. Necessary amendments were swiftly made and my delivery arrived well within the allotted schedule.
Top marks right through.

2 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look