I placed a large order of some lovely wines and whiskeys but when my delivery arrived I had received 12 bottles of another wine, not my order. Fearing the worst I sent a note to the email address bu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt response to my enquiries, efficient service & friendly assistance.We holiday in Málaga on a regular basis: Decántalo assist in pairing wines with our choice of food for our stay. The wines &... See more
Lots of great and interesting wines in the shop. Low prices and some items are not available in Denmark. Good information and describtion of wines and wineries. Easy to navigate on the web site. Help... See more
Company replied
I happily ordered over the years at decantalo, but my recent experience is a disaster. They announce the prices including VAT, but at checkout another 21% is added. I am based in Luxembourg, so it is... See more
Company details
Written by the company
Decántalo, your on-line wine shop where you can buy all the best red wine, white wine, rosé wine and cava, and always at the best price!
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was straightforward and…
Ordering was straightforward and delivery this time was perfect.
Good selection of wines
Good selection of wines. Handy tasting notes. Reasonable prices.
Great wine
Great wine, brought to Amsterdam at no charge (large order) in less than a week.
This is my go-to company for Spanish…
This is my go-to company for Spanish wine. They have a wide selection that is second to none with great prices and advisory content too.
They deliver hassle-free to the UK and I can thoroughly recommend them.
Superb business and great to deal with.
Great range of products. Easy to order and not long to wait. Overall a great service which I appreciate.
Always top notch service
Always top notch service, super quick delivery
BRILLIANT AS USUAL
Usual great service. Good price, I always buy Pedro Ximinez sherry. Packaged really well, all bottles kept separate and the cardboard is copper stapled on the top for security.
Great Customer Service and delivery
Wine
I have ordered several times from Decantelo the service is very good and delivered quuickly for Belgium but I think delivery should be normaly free because they have become so much more expensive like the cava (the same bottle as decantelo ) in our supermarket has the same price.
faultless order and delivery
faultless order and delivery, will definitely be using this company again
Very well priced
Very well priced, timely and efficient delivery. Great selection.
Thanks everything is perfect
Excellent Service.
Excellent Service.
Great selection of wines - some not available from other UK based retailers. Well laid out web pages, easy to search.
Fantastic Customer service
This is my second order and like the…
This is my second order and like the first one it was treated very swiftly.
Such a choice of wine, it is a pleasure to order them and gift some bottles to friends and family.
Thank you
Did not get the bottles I ordered
Did not get the bottles I ordered. Instead of €400+ of wines I got approximately €40 of wines. Have tried getting in touch several times - but have not received any confirmation regarding solution after one week. Very difficult to get response from
Very good service and great wine…
Very good service and great wine selection !
Finn
I have just received package no. xx . And I am very happy with the service you provide. Many thanks for the bottles of wine you sent. just for your information: In the delivery, 4 glasses were broken, but 2 were whole. So I have received a total of 7 whole glasses and only ordered 6. So everything is fine. And again many thanks for the good service you provide
Top marks right through
They have a great range of wines for the enthusiast. When I placed my order I was quickly advised to the status of the order and the quantities available for despatch. Necessary amendments were swiftly made and my delivery arrived well within the allotted schedule.
Top marks right through.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








