Decántalo Reviews 

Great wine selection

I made an order - paid - and deli every about two weeks later.

Delivery date comes up, not a work or communication about when on the day, and eventually nothing came and still no communication whatsoever.

Probably the worst experience online so far.

Everything went smoothly from the ordering to the delivery, passing through order processing. The wine was packaged properly. DHL delivery was good here in Japan. Wine line-up could be more high-end.

Fast delivery - great wines

The wine selection is excellent and easy to choose. The complimentary delivery (once the price point has been reached) is very efficient!

Very convenient service that works - one wish - when you ship i understand that you need to pack with bottle protection in the your decantalo shipping boxes - however it would be great if yuo could find a way to include the original manufacturer cardboard boxes folded in the shipping boxes so when I receive and unpack my wine i have the original box..

I have not received my goods yet. The tracker has not been updated since 16/01/26. Where is the delivery?

Great service excellent brandy 1866 brandy is first class

This company is great, I wanted a specific bottle or 6 for a meal and found Decantalo on line. The web site was easy to use and payment extremely easy to make.
I had various emails confirming the order and delivery details arriving within 2 weeks. This month I placed a larger order and again easy to order and delivered promptly.
I would certainly recommend them.

We have never received our order of over 200 euros and the company does not reply to any of our emails requesting a refund. I have been a faithful customer of this company for a number of years and I am really disappointed in their treatment of this situation. I will never use their company again.

I havn't used decantalo in over a year now but always found them to be prompt eficient and always stock the spanish wines i am interested in purchasing. Notably wines from the Aragones Bodega situated in Coto de Hayas in the Campo de Borga area of Aragon.Notably 3 fine reds all 3 100% garnacha called Coto de Hayas another called Centenaria garnacha excellent for taste and price and the pick of the bunch Fagus still after over 10 years my favourite spanish red.
Last year I purchased a few bottles of what turned out to be a great purchase Rolland Galarreta who make 3 distint variations of which I chose the Ribera del Duero really great wine however when I tried to reorder they had sold out. Great news a few morhs later i noticed the wine vack in stock and purchased a few bottles.
I ussually bring my wine back from Spain with me from our numerous anual visits which works out cheaper on the pocket. However for a cheeky top up now and again Decantalo UK can't be beaten. Happy with the entire Decantalo expeeience.
SALUD !! Fernando Nieto re united with Decantalo UK

I used to buy wines from them all the time and generally was quite happy with the timings, prices and selections. Unfortunately when things go wrong, looks like they go really wrong. They ran into delivery issues at the end of November which they notified me about and I didn't object, then in the second week of December they notified me that everything is back to normal and my wines are on the way. DPD page with the tracker still states they never received anything from Decantalo and I basically haven't heard from them since. Tried contacting them via chat twice and have now sent them two emails. No reaction or acknowledgement of any kind, no movement. The wines were obviously bought with Christmas period in mind, well in advance, but even failing to deliver in time there is just no excuse in the way I am being treated. This is not the way to do business. Pathetic really.

Order placed on 01.12.2025.
On 24.12.2025 I received an email stating that the order was shipped.

However, according to DPD tracking, the parcel has never been handed over to the carrier.
Status for weeks: “The sender is preparing your parcel”.

No response from customer support.
I had to initiate a chargeback with my bank.

Very disappointing experien

Not reachable by phone or chat. German number deactivated, Spanish number says opening hours but still no one ever picks up. Email very slow and no useful answers

Order 953903 was placed on 12 December. The promised delivery date has passed and the order has not been shipped.

I emailed Decántalo on 18, 20, 22, and 23 December to cancel and request a refund. Not a single reply.

Only automated delay emails.
Ignoring cancellation requests for an unshipped order is unacceptable. I am now documenting this for a Visa chargeback.

Avoid.

Very poor service and comminucation.

My order was placed on Nov 30th and I selected the premium shipment to make sure that my order would arrive way in time for my Dinner on 13th December. The expected arrival dat was December 9. I received a message that my shipment would be delayed because of the many orders they received. They offered to cancel / adjust my order if needed , because it was unlikely that the order would be in by 13th Dec. So I asked to remove the bottles for my Dinner while keeping some other bottles for cellaring and change the shipment method because there was no need for the bottles to arrive in time. The waiting time between messages was terribly long and hence, in the middle of the conversation, I receieved a message that my bottles had been dispatched.
I received all bottles through the premium shipment on Dec 15th (so after the dinner). I asked how to return the bottles that I initially indicated to be cancelled, but I have not heard from Decantelo since! They keep op ghosting me, and now I am stuck with a bunch of bottles that we don't need...

I love your wine and service! But the delivery experience is horrible especially this time! I trust your wine selection, but the delivery will stop ordering.

Clear pricing information. Timely updates on delivery