Mushfieka is a great consultant , and her help telephonically regarding the 3month break is much appreciated but still not 100% clear or understandable. Does the 3month break mean that after the... See more
Company replied
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Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from... See more
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Laaiqah Khan | Client Relationship Manager gave relevant information and feedback. She also made me at ease that things are going well with my profile
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Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... See more
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Company details
Written by the company
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
Contact info
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, South Africa
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
4.1
Great
279 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from DebtBusters
Dear Client,
Thank you for your wonderful feedback! We are delighted to hear that you have had a positive experience with our services at DebtBusters. Our team strives to provide exceptional service, and it’s rewarding to know that our efforts have met your expectations.
We look forward to continuing to serve you.
Best regards,
The DebtBusters Team
Very friendly and helpful and very good…
Very friendly and helpful and very good communication.👍
20 February 2026
Reply from DebtBusters
Dear CJ,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you found our team friendly and helpful, and that our communication met your expectations. Your satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We appreciate your support and look forward to assisting you in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive feedback regarding the service you received at DebtBusters. We are delighted to hear that you had a good experience with us. Your satisfaction is of utmost importance, and we strive to maintain the highest standards in our services.
We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
DebtBusters Team
The consultant was friendly helpful…
The consultant was friendly helpful service excellence
12 February 2026
Reply from DebtBusters
Dear Cindy,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our consultant provided you with friendly and helpful service, exemplifying the excellence we strive for at DebtBusters. Your positive feedback motivates us to continue delivering outstanding service for all our clients.
Best regards,
The DebtBusters Team
Everything about how my situation was…
Everything about how my situation was handled
12 February 2026
Reply from DebtBusters
Dear Junaid,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re satisfied with the way your situation was handled. Our goal is always to provide professional, respectful, and thorough support, and it’s rewarding to know that this was your experience.
We appreciate your trust and kind words, and we’re glad we could assist you effectively.
Kind regards,
DebtBusters
She was explain clearly what the call…
She was explain clearly what the call was all about
18 February 2026
Reply from DebtBusters
Dear Client,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that our representative was able to provide you with clear explanations during your call. At DebtBusters, we aim to ensure all our clients feel informed and supported.
We appreciate your feedback and look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
From the first consultant that assisted…
From the first consultant that assisted me on my first call, who was understanding and calm. The process has given me hope that I'm gonna see positive results at the end of the process.
16 February 2026
Reply from DebtBusters
Dear Client,
Thank you for your kind review and for sharing your positive experience with us. We are pleased to hear that our consultant's understanding and calm approach has provided you with hope during this process. Your trust means a great deal to us, and we are committed to supporting you every step of the way.
Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
The DebtBusters Team
I am writing to formally raise my…
I am writing to formally raise my concern and dissatisfaction regarding the handling of my account and the conflicting information I have recently received.
I have been a client under debt review with your company and have made a consistent effort to monitor my balances closely. According to my latest statement, my WesBank account reflected as paid up. However, when I requested a paid-up letter, I received a response addressed to a completely different person, which immediately raised serious concerns about the accuracy of your records and communication processes.
Following this, I was informed via email that I still allegedly owed more than R3 000 on my WesBank finance. The next day I received a call apologising for addressing me incorrectly, yet I was again told that I still owe money — despite my statement reflecting the account as settled. I was further informed that your statements are “simply an estimate,” which is extremely concerning, as clients rely on these statements to understand their financial position.
This situation has caused confusion, frustration and a loss of confidence in the accuracy of your reporting. I therefore request the following:
A full written explanation of the discrepancy between my statement and the alleged outstanding balance.
An accurate, detailed account reconciliation reflecting all payments made.
Written confirmation of the correct outstanding balance on my WesBank account.
Assurance that my personal information and account details are being handled correctly and securely.
I trust that this matter will be treated with urgency and professionalism. Please provide a written response within a reasonable timeframe so that this issue can be resolved without further escalation.
13 February 2026
Unprompted review
Reply from DebtBusters
Dear Janine,
Thank you for taking the time to express your concerns regarding your account with us. We sincerely apologise for any confusion and frustration you have experienced.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
It helped me a lot I can now be able to save lot of money…
It helped me a lot I can now be able to save lot of money
4 February 2026
Reply from DebtBusters
Dear Tsumbedzo,
Thank you for taking the time to share your positive experience with DebtBusters. We are thrilled to hear that our services have been beneficial in helping you save money. Your satisfaction is our priority, and it's gratifying to know that we could make a difference in your financial journey.
We appreciate your support and look forward to assisting you further in the future.
Best regards,
The DebtBusters Team
I’m happy because I’m being updated and…
I’m happy because I’m being updated and given support throughout my journey with debater,at least at the end of the month I’m left with some money to go on with my life
11 February 2026
Reply from DebtBusters
Dear Client,
Thank you so much for your wonderful review! We are thrilled to hear that you are receiving the updates and support you need during your journey with us at DebtBusters. It is heartening to know that we are making a positive impact on your financial situation.
Should you have any further questions or require assistance, please don't hesitate to reach out.
Warm regards,
The DebtBusters Team
Excellent explanation of the query I sent.
My query was well taken care of. Explanation was satisfactory.
9 February 2026
Reply from DebtBusters
Dear Mj,
Thank you for taking the time to share your positive experience with us at DebtBusters. We are delighted to hear that your query was handled effectively and that you found our explanations satisfactory. Your satisfaction is our top priority, and we appreciate your trust in our services.
If you need further assistance, please do not hesitate to reach out.
Warm regards,
DebtBusters Team
Reply from DebtBusters
Dear Johannah,
Thank you for taking the time to share your positive experience with DebtBusters. We are thrilled to hear that you found our services to be great. Your satisfaction is our top priority, and it motivates us to continue providing excellent service to our clients.
Should you have any further feedback or suggestions, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Lindelwa Banjwa provided you with kind and professional service. At DebtBusters, we strive to ensure every client receives the highest level of support. Your feedback is greatly appreciated and inspires our team to continue delivering exceptional service.
Warm regards,
DebtBusters Team
Great service and advice from your side
Great service and advice from your side
I am very happy with your personal attention
5 February 2026
Reply from DebtBusters
Dear Christo,
Thank you for your wonderful feedback! We are delighted to hear that you were pleased with the service and personal attention you received from our team. At DebtBusters, we strive to provide our clients with exceptional support and guidance. Your satisfaction is our priority, and we look forward to assisting you in the future.
Warm regards,
The DebtBusters Team
The best and friendy service
4 February 2026
Reply from DebtBusters
Dear Rollando,
Thank you for your wonderful review! We truly appreciate your kind words regarding our service. At DebtBusters, we strive to provide our clients with the best experience possible, and it’s reassuring to know that our efforts are recognised.
We look forward to continuing to assist you with your financial needs.
Kind regards,
The DebtBusters Team
Reply from DebtBusters
Dear Wilma,
Thank you for taking the time to share your positive experience with us. We are pleased to hear that Morne provided you with exceptional assistance. At DebtBusters, we strive to offer our clients the best service possible, and your feedback reinforces our commitment.
We look forward to serving you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive experience with DebtBusters. We are delighted to hear that you found our services helpful. Your satisfaction is our priority, and feedback like yours motivates us to continue providing exceptional service to all our clients.
Should you need assistance in the future, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
They always help me on time and they…
They always help me on time and they give feed on time as well after their findings.
3 February 2026
Reply from DebtBusters
Dear Jonatha,
Thank you for taking the time to share your positive experience with DebtBusters. We are delighted to hear that our team has been able to assist you promptly and provide you with timely feedback. Your satisfaction is our priority, and we appreciate your kind words.
Should you need any further assistance in the future, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
Best service from Phelokazi
3 February 2026
Unprompted review
Reply from DebtBusters
Dear Phelo,
Thank you for your wonderful review! We are thrilled to hear that you received the best service from Phelokazi. At DebtBusters, we strive to provide our clients with exceptional support, and it’s rewarding to know that we met your expectations.
We look forward to assisting you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Good day Sello ,
Thank you for your feedback. We’re glad we could assist you and that you found the possible choices presented to you helpful in making an informed decision.
We appreciate you taking the time to share your experience and are here to support you should you need any further assistance.
Kind regards,
The DebtBusters Team
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