A truly appalling store one that cannot even keep it’s customers data safe by using out sourced companies. I will never use you again as I have no trust in your ability of keeping my data safe.
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I shopped from them several times with no issue, however earlier this year I bought many things and returned some items, however they still have not refunded for all the items. I emailed them explaini... See more
I am trying to reach out to someone at de bijenkorf for the past few days to track an order. The app only works in local language. Very inconvenient for any tourist or someone who doesn’t know local l... See more
The woman serving drinks behind the counter of the Cool Singel Cafe within de Bijebnkorf was absolute rudeness personified. She also served up my drink and food on an obviously dirty tray covered wi... See more
Company details
Written by the company
De Bijenkorf is hét toonaangevende warenhuis dat met passie voor de klant ieder bezoek tot een belevenis maakt.
Contact info
Amsterdam, Netherlands
- 020-8089333
- www.debijenkorf.nl
1.6
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do not order from this site!!
Do not order from this site!!!
A parcel that I was supposed to receive since more than 1 month was returned to them because PostNL could not deliver the order but they refuse to refund me even though the parcel was returned to them since February 16th!
16 February 2023
Unprompted review
Reply from de Bijenkorf
Dear M. Lomina,
I am sorry you have not received your parcel. I apologise for the inconveniences.
We have had to investigate perhaps longer than usual as your parcel seemed to have got lost. The delivery address was incorrect as you informed us you had made a mistake while placing your order. And while the parcel should have returned shortly after the non-delivery, this didn't occur swiftly.
I can see your refund has been made in the meantime, which for you have been informed per e-mail.
I hope we finally have been able to satisfy your expectations.
Kind regards,
Justine
Team Webcare De Bijenkorf
Can you buy Dior shoes in the Bijenkorf?
I would like to know if its possible to buy Dior shoes in the Amsterdam Bijenkorf store? I have been searching everywhere but I can't find the information.
16 March 2023
Unprompted review
Reply from de Bijenkorf
Hi Marie,
Thanks for your interest! Shoes are definitely available in the Dior Boutique within de Bijenkorf Amsterdam. You're very much welcome in our store, you can even schedule an appointment in advance. My colleagues will be happy to assist you with your purchase!
Dior - Women's fashion
Prêt-à-porter, Bags, Small leather goods, Exotic leather goods, Shoes, Accessories, Sunglasses
Link to Dior website: https://bit.ly/40e6X3o
When you have any further more questions, please be sure to contact us at anytime!
Kind Regards,
Angie
Team Webcare
de Bijenkorf
BIG BIG DISAPPOINTMENT!!!
We were very disappointed regarding the customer service we received from this company. We recently purchased a dyson vacuum online and encountered several issues with the delivery process.
Despite patiently waiting for the scheduled delivery, each time it was rescheduled. On the third attempt, the tracking information stated that the package had been delivered on that day with time, which was not the case. We have a security camera in our home that confirms that no one arrived.
After contacting them, we were instructed to wait for an investigation to take place for two to two and a half weeks. However, when we followed up after two weeks, we were told that the delivery company claimed that they had GPS proof of the delivery, which we knew to be untrue. We submitted videos from our house camera as evidence, but it was not afforded the attention we had hoped for.
This issue has been ongoing for almost a month, and throughout the process we have had to deal with the inconvenience of a heavily shedding dog, which the vacuum was intended to help with.
After sending the evidence once more, they finally agreed that the package had not been delivered and refunded our money.
As a customer, I expect efficient and reliable service from any company and hope that this experience is not representative of your standard practices.
4 February 2023
Unprompted review
Reply from de Bijenkorf
Hi Mara,
Thank you very much for your feedback, this is very valuable for us. How unfortunate that this matter has been, but with the necessary effort. I'm very sorry for this inconvenience!
Unfortunately I cannot trace your contact in our system, therefor I just sent you an e-mail to retrieve your data. I will be glad to open the conversation with you regarding your feedback.
Thank you very much in advance, for providing the additional information.
Kind Regards,
Angie
Team Webcare
de Bijenkorf
I had a very good experience
I had a very good experience with this online store. Although I placed my order around Christmas, I received the package after three days in Germany. Unfortunately, the coat does not fit well, so I sent it back and got the money back quickly.
30 December 2022
Unprompted review
Reply from de Bijenkorf
Hi Anna,
Thank you so very much for your feedback and trust, we appreciate this greatly!
How unfortunate the coat didn't fit you as it should, sorry for this inconvenience. Hopefully you found a coat that fits you perfectly!
Thanks for shopping @ de Bijenkorf, for now I wish you a very nice day.
Kind Regards,
Angie
Team Webcare
de Bijenkorf
Don't provide full description of goods and don't refund if there's a defect
My Jonak Amandine Chelsea boots (170 euros) were purchased on the website of De Bijenkorf. When I first wore them I found that they colour both socks and skin. Since the possibility of these boots changing colour was not mentioned in the website description, I contacted De Bijenkorf support to return the defective product. They refused to refund and recommended "searching for life hacks on Youtube". The most awful reply I could have received. Unsatisfying experience both with the Jonak brand and their merchant.
19 February 2023
Unprompted review
Reply from de Bijenkorf
Hi Анастасия,
I'm sorry to hear you were not aware that shoes like these can give off colour, especially in the beginning. This is a common side effect of leather like this. With time it should get less bad though. It is best not to wear light coloured socks or panties if you are worried you might nog get the stain out after washing. And indeed, for a lot of issues there are tips on the internet.
Unfortunately we can not take back used shoes. If you reply to the e-mail however I can give you a de Bijenkorf Cadeaucard of 25 euro's for the inconvenience.
My apologies for the disappointment.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
the worst shopping experience in my…
the worst shopping experience in my entire life, I have spent 3 months just in one order from the moment of buying until getting a refund, what a process! I got my money back finally and I will never shop from de Bijenkorf again because of the inexperienced customer service mainly
22 December 2022
Unprompted review
Reply from de Bijenkorf
Dear sir, madam,
I'm sorry to hear there seems to be something wrong with the return of your order. I do not have any information with which I can look your case up, so I don't know what the issue is exactly.
However, please keep in mind that the return of a package your own responsibility is. Like how the delivery of the package is our responsibility. We can not and do not have to refund items we dit not receive.
My apologies for the inconvenience.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Parfum bought 300 euro .... A joke
Parfum a 300 euro jeté dans un colis sans protection. Jamais je recommande. Le parfum boîte éclatée heureusement que s étais pour moi.
I bought a perfume with a Price of 300 euros. They deliver without protection in a very simple carton box. No documents.
They do not Care their clients and their products. I will Never order again and please try to find an other supplier... Lol
22 January 2023
Unprompted review
Reply from de Bijenkorf
Update - mercredi 25 janvier 2023
Bonjour,
Je vous remercie pour votre complément d'information m'ayant permis de retrouver votre commande dans notre système.
Je peux comprendre votre réaction révoltée à la suite de la réception de votre article endommagé. D'après votre récit, je crois comprendre que la boite du parfum était éclatée, mais la bouteille de parfum était intacte, n'est-ce pas?
Je constate que vous nous avez contacté, le 23 janvier, pour la demande d'une facture. Pourquoi ne pas nous avoir informé aussi, à ce moment-là, du problème rencontré? Il est encore temps de trouver une solution vous satisfaisant. Je vous invite à reprendre contact avec nous!
Merci de mentionner le numéro de votre commande lors de votre contact.
Cordialement,
Vera
Team Webcare De Bijenkorf
info@debijenkorf.fr
+33 6 44 63 20 01 Whatsapp
00800800 12222 Téléphone
--
Bonjour,
Vous expliquez avoir reçu une bouteille de parfum livrée cassée. Quel dommage! Mes excuses les plus sincères pour le désagrément. Bien évidemment, cela n'est pas notre intention, nous aurions préféré que vous receviez votre commande en parfait état.
Il peut arriver que des articles plus fragiles et malmenés pendant leur transport soient livrés endommagés même lorsqu'ils sont très bien emballés. Je ne retrouve pas de dossier avec vos coordonnées. Avez-vous contacté le service client afin d'obtenir assistance?
Nous restons à votre disposition.
Cordialement,
Vera
Team Webcare De Bijenkorf
info@debijenkorf.fr
+33 6 44 63 20 01 Whatsapp
00800800 12222 Téléphone
Il faut insiter !
Difficile à joindre mais redoutablement efficace quand on y arrive.
16 January 2023
Unprompted review
Reply from de Bijenkorf
Bonjour madame Marnez,
Je suis navrée d'apprendre que vous avez rencontré des difficultés à nous joindre alors que vous aviez besoin de notre assistance.
Je vous remercie pour votre témoignage très positif concernant l'aide qui vous a été apporté.
Le service client reste à votre disposition!
Cordialement,
Vera
Team Webcare De Bijenkorf
info@debijenkorf.fr
+33 6 44 63 20 01 Whatsapp
00800800 12222 Téléphone
Good customer service
I recently placed an order for a sweater which was shipped to me within 2 days. Although the delivery company, PostNL, initially made a mistake and delivered the package to the wrong address, the customer service team at Bijenkorf was excellent. They responded immediately to my message and offered a refund as soon as I received the package. I can only recommend Bijenkorf for both their products and their customer service.
3 January 2023
Unprompted review
Reply from de Bijenkorf
Hi Anna,
I'm sorry to hear the delivery did not go as planned. But happy to hear the issue has been resolved quickly and satisfactory.
I hope we may welcome you many more times on our webshop and in our stores. :)
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Offer you silly compensation but dont even send it out.
Bought a rituals advents calendar.
It Camembert broken. The only Thing they odfered me Was a 15 Euro Coupon for compensation.
It should arrive within 48hours.
This was one month ago.
Cant reccomend to order from this Shop.
Very bad product handling, even worse customer Support.
30 November 2022
Unprompted review
Reply from de Bijenkorf
Hi Dominik,
I'm sorry to hear you received the Rituals calender in that state.
I've checked it and the box was indeed a bit battered. From what I understand the inside, so the tree and the presents were alright though. That is why my colleagues offered you the giftcard. I'm sorry to hear you did not like this suggestion. I'd like to advice you to reply to the e-mail/message next time you do not agree. That way you can come up with another solution together.
My apologies for the disappointment.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Good shopping experience
Super fast shipping, the item arrived on time as announced. I had to return the item as it did not fit me, received an email to notify their warehouse has processed the return and refunded me fastly after that.
Strongly recommend
1 January 2023
Unprompted review
Reply from de Bijenkorf
Hi,
Thanks so much for your feedback, your opinion is very valuable to us!
Hopefully we'll see you back in our webshop soon.
Kind Regards,
Angie
Team Webcare
de Bijenkorf
Rude employees
They have an unwritten policy not to accept a return in store it happend to me already a few times even for a faulty item they totally refuse to even hear me, they are being so rude and disrespectful they lie and they blamed me for buying the item🤣 and I actually thought they are gonna throw me out of the store if I don't leave quickly and stop bothering them.
Apparently this is how employees are trained or is the main requirement to get hired to work there because I already had the same bad experience with 3 employees all in Bijenkorf Utrecht.
19 December 2022
Unprompted review
Reply from de Bijenkorf
Hello Bianca,
I am so sorry to hear that you're experiencing this in our stores. If you have an issue returning an item and you have quetions about the policy I would advise you to please contact us through our whatsapp service for more help. This way our colleagues can look into the matter with you and if there are more possibilities to investigate. You can do so using +316 21135135.
Kind regards,
Lisa
Customer service
de Bijenkorf
Good
I have shopped online 10 times (NL site). Most of the time was great, they offer next-day delivery service, which is stunning. The return is pretty easy and my money was fast delivered to my account. Only one time, they sent different items and I tried to contact their CS. They offered to pick up the item from my house, which is great.
30 November 2022
Unprompted review
Reply from de Bijenkorf
Hi Tyas,
Thank you for your feedback and rating.
Hopefully next time we can give you a 5 star worthy experience again. :)
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Bought Tissot watch from Debijenkorf 4…
Bought Tissot watch from Debijenkorf 4 months back. Suddenly watch stopped working. Now the store is saying the repair timeline is 2months.
I am requesting for a money back, please help me to get money back from Swatch group. Selling bad quality watch at extremely high price.
5 November 2022
Unprompted review
Reply from de Bijenkorf
Hi Sameer,
Thank you very much for your feedback! How unfortunate your watch doesn't work properly and already needs repair, sorry for this inconvenience.
Unfortunately I do not have the additional information to respond substantively. I can assure you, my colleagues in store will do everything in their power to provide you with a sufficient solution.
When you have any further more questions and or remarks regarding the service of your watch, please be sure to contact our customer support. We are happy to assist you!
For now I'd very much like to wish you a very nice day.
Kind Regards,
Angie
Team Webcare
de Bijenkorf
Café Intense, Montale and Bijenkorf
I did buy a Montale perfume for €120 on October 19th. Unfortunately, after 2 hours you cannot smell it. On Tuesday Nov.15th, I went back to the shop to ask if they could do something about it, I explained it was not normal that the fragrance disappeared so soon and for such an expensive item? I said maybe it is too old and expired and perhaps they could send it to the lab for control.
The answer of the manager was “because you opened it I can’t do anything for you”.
How can you taste a product without opening?
It was my replay to her?
She explained that they give samples to clients which it is not always the case.
One time I went back but she did not recognize me, I asked her to smell my perfume and she said I can’t smell anything, I was wearing the Café Intense I bought there, I requested another sample of a different smell and very unhappy she finally gave me a tiny bit.
As a client I feel like a looser, Montale and Bijenkorf are €120 richer. I definitely expected more from the shop and the perfume.
I must say that the Manager is too full of herself but there is a Turkish employee that should be the Manager, as she shows a lot of empathy.
At the gym yesterday I talked about the incident and they could not believe that such an after service occurred to me.
17 November 2022
Unprompted review
Reply from de Bijenkorf
Hi,
I'm sorry to hear you are not satisfied with your Montale perfume.
It is true that perfumes react differently on each skin. Therefore what smells nice on you can smell totally different on your friend's skin for example. And the smell of the perfume is gone quicker on dry skin. There are some tips you can follow to make the perfume stay around for a longer time. Perhaps you can find those tips as wel with a quick Google search.
If you have any other questions or remarks I'd like to advice you to contact our Customerservice: www.debijenkorf.nl/contact.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
I’ve ordered a watch friday at 17:00
I’ve ordered a watch friday at 17:00, next day Saturday at 10:0 a clock i’ve received the package. I was surprised to arrive so soon, with all bad reviews. For me it went really smooth… even at the phone when i called them to ask whats the delivery period, there were very friendly and they respond very quick. So definetly I recommend.
1 October 2022
Unprompted review
Reply from de Bijenkorf
Good day Cezar,
Thank you very much for your feedback, this means the world to us and we definitely find your opinion very valuable!
This is when we can monitor the true customer experience and can constantly keep improving our provided service. Thanks again for your contribution.
When you have any questions and/or remarks, please be sure to contact us at anytime. For now I like to wish you a very wonderful and fulfilling day!
Kind Regards,
Angie
Team Webcare
de Bijenkorf
FOREIGNER EXPECTING A VAT REFUND? you won't..
Actually really like the shop. The employees were very friendly and helpful.
But have to give 1 star, will explain; because I live outside of EU and went to Bijenkorf to shop VAT free.
Bijenkorf however works exclusively with GlobalBlue for VAT refunds (which is illegal under EU anti competition laws), and GlobalBlue doesn't actually pay back the refund (just search them on Trustpilot, you will see) half of the time, but when they do they charge ridiculous fees (>35% of the refund amount).
Contacted Bijenkorf to process my VAT refund through another company, but they have only sent me a standard reply, and do not help at all.
My guess is there may be a kick back on the profits from GlobalBlue, but that's just a guess of course. Otherwise why would they be so set on working with a company that is fraudulent?
4 August 2022
Unprompted review
Reply from de Bijenkorf
Good day Edwin,
It's very nice to read that you enjoy shopping in our stores, hopefully you haven't lost your trust in us. Indeed in our store in Amsterdam, we provide the service of Global Blue Tax-Free lounge. After passing this counter in store, you should immediately be reimbursed for the amount of tax you payed and you'll receive the stamped document also immediately. It's helpful to know, that the stamped document should be posted @ customs at the airport. If not, the reimbursement will be claimed again at a later moment.
There's another way to claim back the tax you paid in store or within our online webshop. By following this link to www.vatfree.com. To process your request, the customs stamp is also needed to claim the tax for your purchase @ www.vatfree.com
When you have additional questions, as how to claim taxes for your purchase, please be sure to contact us at anytime. Of course we will be glad to inform you with the steps necessary for this process.
For now my hope is, I provided you with sufficient information regarding this matter. We very well hope to see you again in our stores, thank you very much for shopping with de Bijenkorf!
Kind Regards,
Angie
Team Webcare
de Bijenkorf
Horrible customer service in Rotterdam
Horrible customer service. I ordered two sizes of the same dress to check which one is the best to wear in my engagement. The one not fitting well, I took it to the shop to return in Rotterdam. They did not accept it as they say it is dirty (I never even wear it apart from trying). I showed them that I bought 2 sizes and I am keeping one of them and I did not wear it at all. They told me to send it back online and they can not help it. Horrible treatment, horrible service. I wanted to talk to manager and manager has nothing to say..horrible horrible.
29 August 2022
Unprompted review
Reply from de Bijenkorf
Hi Can,
I'm sorry to hear you were unable to return the dress in our store in Rotterdam.
I would like to advice you to contact us on Whatsapp (0621135135) with your question, ordernumber and e-mail address and photo's of the dress. We will ask the webshop departement if it is possible to return the dress. Please do keep in mind that any returns to the webshop will still be checked before they are refunded.
My apologies for the inconvenience and dissapointment.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Trying to get my refund for more than 50 days
I have been trying to get my 500 euro refund back for more than 50 days. I can see from my account that the items were arrived to DeBijenkorf and accepted. I have tried to reach customer service by email, whatsapp and phone. All the time it was escalated to another department, like finance and administration. No explanation why I don’t get my money and no explanation when I can get it. Very dissappointing and time consuming service. Never again!
2 September 2022
Unprompted review
Reply from de Bijenkorf
Hi,
I'm sorry to hear that there seems to be an issue with a refund. Without any other information I can not look into it for you. Perhaps you could send us another message on Whatsapp with your question, ordernumber and e-mail address and a reference to this message on Trustpilot. If it is possible we will definitely escalate the issue to the correct department manager or senior.
My apologies for the inconvenience in the meantime.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Average
An average shop that is not that exclusive compared to Selfridges and La Fayette. Not all perfumes are displayed in the store in Rotterdam. The clothing section is fine but the variety could be improved.
27 August 2022
Unprompted review
Reply from de Bijenkorf
Hi Alx,
I'm sorry to hear you are not satisfied with our stores because certain other stores carry even more luxurious brands.
We do try to strive towards a collection that is inclusive for al wallets. Therefore we sell brands like Nike, Mango and America Today for example. But also Gucci, Prada and brands that would fall somewhere in between.
I hope, if you keep in mind that we are indeed not Selfridges or La Fayette, you will our stores the next time you visit.
Kind regards,
Anneke
Team Webcare
de Bijenkorf
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