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Ontdek de nieuwe lente/zomercollectie met topmerken als Tommy Hilfiger, Scotch & Soda en Sandro. Voor 22.00 uur besteld, morgen gratis bezorgd.
Amsterdam, Germany
2.3
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Decided to shop with De Bijenkorf and came away mostly satisfied. Checkout was quick and I had a few payment options to choose from. Returns policy could be a bit clearer on the site. Would recommend to a friend.
I returned an order two months ago, the parcel was lost/stolen by the carrier and they don't want to refund me because according to them they are not responsible.
It's a shame, after two months of waiting I still haven't been refunded and I will probably never be refunded. For an order of over 300€, it's a shame.
I don't recommend this site, go ahead and order elsewhere
Reply from de Bijenkorf
Hi Hugo,
I'm sorry to hear the package you returned did not reach our webshop. It is correct that we can not refund items we did not receive.
My apologies for the disappointment!
Kind regards,
Anneke
Team Webcare
de Bijenkorf
Price OK
Product OK (kitchen stuff)
I notice that there are 2 comments lists for the same site Bijenkorf Belgium : Item "de Bijenkorf" (here) and also "Bijenkorf".
The two refer to the same web site (check bij clicking).
Reply to Tristan : I have sent my observations to the N° you mention ; #bcare/Vera will forward to you.
Reply from de Bijenkorf
Hi Marc!
Thank you very much for your positive feedback, i'm glad to hear you have found the items you were looking for, enjoy your purchase!
Regarding the comment lists, there are indeed 2 lists but the Belgium site should direct you to www.debijenkorf.be, there you will get a pop-up to ask if you would like to be redirected to www.debijenkorf.nl if you are living in the Netherlands. If for some reason this doesn't work for you, could you please send us a screenshot via whatsapp on 06 21135135 so we can look into this? Much appreciated!
Tristan
Team Webcare
de Bijenkorf
I am surprised by the bad reviews here below... I have ordered several items from the Bijenkorf in the past and never had any issues. Delivery is fast, items are well packaged and quality of the products is good. So no complaints, good webshop!
Never received package
I ordered sneakers that were presented at my door the next day - so far, so good. But I wasn’t home and got a notification from Postnl that they would be delivered elsewhere (at my request) the next work day. Then the trouble started: my sneakers - for which I’d already paid - got lost in a Postnl-depot for two weeks and were eventually returned to sender without explanation or contacting me. Not once did De Bijenkorf contact me about this, I always had to ask about it myself. Neither did they provide me with an explanation or solution when I contacted them myself - several times. Their final answer when I called them yet again was: ‘the shoes were sold out’ which was obviously not true. I got a 15€ gift card as a compensation, but would’ve rather received my shoes... Errors can happen but this is very bad after sales service. The only reason I’m giving two stars, not one, is I suspect it’s Postnl’s fault.
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