Direct Collection Bailiffs Ltd Reviews 2,851

Absolutely brilliant from start to finish, Tony kept us informed with every step either via email or phone call.
Quick easy painless way to resolve a debt issue, I would highly recommend if you are chasing any bad debtors.

Tried multiple phone calls, paying online and phone call payments and all unsuccessful! never any agents available and while writing this I'm on a 30minutes on hold yet again

Debt collection agency who have put ‘Bailiffs’ in their business name even though they are not bailiffs . SCAMMERS!!!

Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them proof and took my 155 quid for a car park that was paid for , said I could put in to claim i ask for car park company they wouldn't give out , woman said we don't have Bullshit. This company needs looking in to take your money and never give any back even if you give proof robbing b_____s

once I placed the enquiry I was contacted and went through our requirements. Very professional service. Thank you for all your help Tony.

DCBL was highly efficient and I am so pleased with the result. From the date they received my instruction to payment into my account it took just 7 weeks including obtaining the high court writ which was absolutely brilliant. I cannot express my thanks enough to all members of staff. Everyone was courteous, polite and very professional and explained everything in detail before I instructed them.They also kept me informed at every stage by email and also phone call. I would highly recommend this company to everyone. A special thank you to The enforcement agent Mr Rutherford who successfully obtained the payment during the first visit, also Michael for your time given to me explaining everything in detail also Alex and Charlotte and Jamie for your efficient administration. Thank you.

Copy of post left for ANPR 365 Ltd who evidently ‘hood wink’ DCBL to harass people to pay fictitious parking fees ……
“Hemsby, owned by the Geoffrey Watling Charity, seems to be a good place to pay a parking fee and then face months of harassment from ANPR!
Their phone still doesn’t work, they still don’t reply to emails or posted appeals and still use scare tactics to obtain money by instructing debt collectors (DBCL Ltd).
I’ve welcomed their threat of County Court action and indeed repeatedly invited them Geoffrey Watling and DBCL to set a date.
The parking lot in Hemsby had practically fallen into the sea any way so hopefully no one else can suffer on Geoffrey Watling’s or ANPR’s instructions!!”

Simple, quick process to get the process started, David Snowdon was great and explained everything really clearly. Thank you! Will definitely be using you again.

DCBL ignored a Removal of Implied Right of Access (RIRA) which was given 3 times and ended apologising to me. In contacting me I feel they implied authority they don't have and attempted to intimidate by trespassing onto my property grounds.
People please understand this. If they don't have a Warrant or a Writ of Control or something from a court to actually support a 'bailiff' activity they are merely an admin company pestering you to pay. Debt collector and bailiff are very different things.
If you have valid ground to dispute a debt do not give in to these people and request it go to court. If you don’t want them visiting your home for a reason, you have the right to contact them and "revoke their implied right of access to your property" (google this) meaning they will be trespassing if they set foot on your property. If they then trespass by sending someone to knock your door tell them to leave, advise them they're trespassing and call the police if necessary. I respect fully there's a place for proper collection of debts from non payers however my experience is that the line of fairness was crossed with DCBL in my experience and they leaned into the realm of overreaching their actual authority.

Having used DCBL for a number of years, I have always found them to be professional and efficient.

I would particularly like to thank Stephen Hunt, who recently dealt with my case. He took the time to understand my perspective and kept me informed throughout. Although certain matters were outside of his control, I greatly appreciated the way he handled the situation and the professionalism he showed at all times.

Thank you to Stephen and the wider DCBL team for your assistance. I would not hesitate to use your services again in the future.

All explained clearly and patiently… I would certainly recommend. 👍

Hard to believe these people are allowed to trade, Vile company, they harass the hell out of you, tried explaining that I was waiting for an appeal result, simply not interested, I was threatened on several occasions with county court judgments , they should be shut down

This company has been extremely unprofessional to deal with.
I recently received an £80 parking fine in my name relating to an incident from over two and a half years ago. After looking into the matter, I discovered that I have never been the registered keeper or owner of the vehicle in question.
When I spoke to a representative named Amanda, I found her attitude rude, dismissive, and unnecessarily intimidating. She insisted that I contact the DVLA to find out why my details had been provided. I politely explained that it is the responsibility of your company to carry out proper investigations and obtain the correct information from the relevant authorities.
Furthermore, this parking charge was already paid over two years ago by the actual owner of the vehicle through another company. I have evidence to support this and will be happy to present it in court if necessary.
I look forward to resolving this matter properly and demonstrating the facts when the time comes. See you in court.

I had a very positive experience with DCBL. My contact was Jack Goulden, who was professional, efficient, and clear in his communication throughout the process. He handled all cases promptly and professionally, and every case was successful. The service was reliable, well-organised, and straightforward from start to finish. I would be happy to recommend DCBL to others.

Every agent you speak to will tell you totally different things, be argumentative and push you into paying more than you can afford. They are hounding me despite having a blue badge and being in mental health crisis. They do not follow proper FCA procedures when you try to complain! - PLEASE NOTE IF YOU WANT TO COMPLAIN THEY TRY TO FOB YOU OFF WITH THE COLLECTIONS TEAM EMAIL BUT COMPLAINTS SHOULD BE EMAILED TO: complaints at dcbltd dot com - I hope this helps you.

I've used DCBL for almost two decades, and view them as trusted partners when it comes to collecting non-paying accounts. Costs are always reasonable and transparent, communications are good, and they've never failed to deliver. Always happy to recommend.

Excellent service from Michael Sedman at DCBL. He dealt with my enforcement enquiry professionally and kept me updated throughout the process. Everything was explained clearly regarding the High Court writ and next steps for enforcement. Very responsive and helpful from start to finish. Thank you again for your assistance.

Michael at DCBL was excellent throughout the process. Professional, responsive, and very clear in all communication. He took the time to explain everything properly and dealt with matters efficiently from start to finish. I really appreciated his help and would highly recommend him and the team at DCBL. We will be using again!

Michael Sedman did excellently well in providing me with detailed information regarding instructions for DCBL from day one. I am indeed grateful for his excellent service.